MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,094 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 26th August 2025

Sherriff

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My initial contact was very pleasant and informative. The sales rep/customer rep was very knowledgeable of his product line. He explained all the options to me in a clear and concise way enabling me to make an informed decision. He was very patient and wanted to be sure my questions and concerns were addressed and that I felt comfortable with my decision. It's a difficult time and process to go through when your life changes to cause you to consider a health alert monitor. I was treated with with respect and concern at a difficult time. This product was reasonable in price for what it offered compared to others.I am anxious to travel with the mobile unit.”

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Posted 8 years ago

“service person was very helpful kind and thorough. equipment arrived quickly and on time. very simply plugged in and activated. mobile help checked in and made sure all was satisfactory and answered one more question. item is simple and everything is just as described and I have contact if ever needed. the generous gift of key box is appreciated. thank you nancy and howard revenig”

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Posted 8 years ago

“The people who answered my calls were friendly and helpful, however, I got differing answers about the distance that the devise reaches at home. My original contact said 600', but after I paid for and received the device I was told 300'. Also, I did not expect to have to wear the necklace/bracelet AND the receiver device everywhere. When I first got the device and called to test it the MobileHelp rep had trouble understanding me over the device and I was within 3 feet of it.”

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Posted 8 years ago

“I'm probably not going to use the lockbox for several reasons. The combination I chose worked at first but now it doesn't. The dials are very hard to see and to move and EMTs would be slowed down too much dealing with that. There is no indicator line to show which of the three visible lines should be the place to enter the combination. They recently saved me after a heart attack because I unlocked my door before dialing 911. May I return the lockbox for a credit?”

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Posted 8 years ago

“very good staff (roberto) very easy to sign up everthing went well as presented 5 star”

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Posted 8 years ago

“Love it feel so safe. I live alone and it gives me much peace of mind even when I am not home”

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Posted 8 years ago

“It's keepin me safe and now my love ones worried bout me”

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Posted 8 years ago

“It is too sesitive for me”

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Posted 8 years ago

“Great job of explaining their system and service...easy to understand. Price is right. Everything happened as stated. I would recommend them.”

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Posted 8 years ago

“Very patient, knowledgeable and helpful”

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Posted 8 years ago

“It gives me peace of mind. I live alone and no longer have to worry about becoming ill or falling.”

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Posted 8 years ago

“So far so good”

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Posted 8 years ago

“Thankfully I have not had to use my Mobilehelp yet, but the service has been very good. My unit was not charging properly at first and you sent me a new kit. Thank you . I feel very secure wearing my wrist button, comfortable and not in my way at all.”

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Posted 8 years ago

“Customer Service on the phone and via email is to be commended for a job well done in convincing us to buy this system. And when we received it, it exceeded our expectations. And the plan is convenient and practical. And no hassle in reading pamphlets and pamphlets, very simple and easy to read material and very quick set up.”

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Posted 8 years ago

“Mobile help was so available to my family when we needed the hand holding for my brother who was recently diagnosed with Parkinson's. Their customer service explained everything so well and we're so helpful at such a critical time. I would advise Mobile Help to anyone!”

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Posted 8 years ago

“Customer support is top notch.”

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Posted 8 years ago

“Just began this for my mom, great people immediately responded when she needed help. When we first got the equipment, we accidently called a few times before she was comfortable with the necklace, they were great and professional each error she made. When she needed assistance, emt's were called promptly and great supporrt for her, staying with her online. I recommend this to anyone who is concern about their loved ones, i am so glad i did.”

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Posted 8 years ago

“MobileHelp is very professional, helpful, and the cost is very reasonable. We received our package within two days. The representative was very knowledgeable and answered all of our questions for us. I looked into other companies, but MobileHelp has everything we were looking for at a cost we can afford.”

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Posted 8 years ago

“Great customer service and product delivered earlier than expected. Set was quick and easy.”

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Posted 8 years ago

“I've only been with Mobile Help for just over a month , and it seems to be paying off .the end of the story was, " your going to call the police,one push of this button and I can have them here in three minutes. So yea I like it. Don't fail me now.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,094 reviews