MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman who helped us decide on the right product for our parents was so helpful. All decisions were made with a lot of help and information. The product works well and is a relief to family members.”

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Posted 3 years ago

“I had two other experiences with getting lifeline from two other companies. Bad! But your company was great! Got all info. I needed. Unit delivery. About four days! Mostly I have punched button by mistake. A very professional kind person comes on. Love no home base. Toggle around my neck is all the Hardware needed. So convenient. Thank you!.”

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Posted 3 years ago

“This has to be the best on the market! We bought this system for my elderly mother and it has proven to be well worth the money. There has been no emergencies so far, but she has mistakenly pushed the button once and dropped the fall detection bracelet. Both times they were immediately on the intercom to check on her. This product has really made our constant worrying fade away.”

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Posted 3 years ago

“It is still early to write a detailed review, however, so far we are satisfied with MobileHelp and the package we have. When I placed the order, the customer service rep was very helpful, informative and friendly. That was a great start. Thank you so far!”

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Posted 3 years ago

“Easy to use monitoring system. Staff is quick to respond. Program sends reminders for charging the alert button. Volume is loud enough so communication is heard easily.”

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Posted 3 years ago

“He was very helpful.”

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Posted 3 years ago

“I gave my review 5 stars, even though I am critical of a couple of issues. I have already had to use the the alert service, though I have had it but a few weeks. The response was just what I expected-quick pickup, prompt ambulance dispatched and a family member notified-all within 5 minutes. I do have a concern that the pendant has to be charged every 24 hours or so, making potential need of it unavailable for up to an hour. I am also disappointed in the unattractive look of the pendant and the black cord, which gets wet when showering and dries slowly, giving one a damp neck and shirt.”

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Posted 3 years ago

“Thank God that I have not had an emergency occasion to rely on my MobileHelp device! But, having said that, I have been very satisfied with the simple setup of the base unit and the wearable devices. I have been pleased with the level of cusomer service that I have received. I'm happy that I made this important decision.”

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Posted 3 years ago

“I found my experience to be very helpful. There customer service exceeded my expectations. More businesses should learn from the Mobilehelp business model”

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Posted 3 years ago

“Thank godness, have not had a reson to ask them for help.”

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Posted 3 years ago

“SO FAR SO GOOD”

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Posted 3 years ago

“Due to many falls, I chose MobileHelp. It has worked very well as advertised, even in a bad fall yesterday. Having the alert system has given me a sense of security.”

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Posted 3 years ago

“In the short time that I’ve had the alert I find it seems to work as advertised.”

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Posted 3 years ago

“Im very pleaseed with your product i didnt use for other reasons but is a great products will try at a later time”

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Posted 3 years ago

“Great customer service and the device works well. No falls yet. Yay!!”

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Posted 3 years ago

“I have not had an emergency but I did accidently set off the alarm and was contacted immediately. The peace of mind for those like me who alone is immeasurable.”

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Posted 3 years ago

“So far in a short time of my Mother having this system, we are happy the way it works.”

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Posted 3 years ago

“Have not needed to press help button so far, but it is a good feeling of security to know you're here if I need you.”

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Posted 3 years ago

“They are there”

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Posted 3 years ago

“I had only had MobileHelp a couple of weeks when I fainted and couldn't get up by myself. Within minutes MobileHelp had sent the help I needed and contacted my daughter. Thank you so much!”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,095 reviews