MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a senior citizen, the typical user of Mobilehelp. As such, any change in routine can be stressful, requiring repeated guidance. The staff at Mobilehelp has proven to have the patience to carry this out painlessly.”

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Posted 7 years ago

“Just knowing MobileHelp is there is all I need. Living alone has its challenges, getting medical help is not one of them! Lynn”

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Posted 7 years ago

“From the point of initial contact through the purchase and installation, the MobileHelp team have been helpful , courteous, and knowledgeable. It was an easy process and installation was easy. The testing system gives you an extra sense of security. My 90 year old mother feels safer and secure now that she has this package.”

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Posted 7 years ago

“Everything satisfactory. Your agent is friendly and rendered clear explanation. Thanks!”

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Posted 7 years ago

“MobileHelp contact person was helpful and patient. He answered my questions and was not pressuring. In fact it was a couple of weeks before I made a final decision and he called me back when I asked. We have had this product for several weeks now and twice the neckless (fall pendant) has activated even though there was no fall. I would rather this than not activate when there is a fall. This is a good value”

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Posted 7 years ago

“We have now had it for 2 weeks. No problems, no contact (except several calls wanting a review of the service which we have not used yet).”

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Posted 7 years ago

“Mobile Help refunded to me all monies paid. Thank You”

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Posted 7 years ago

“my mother has this device. It is a struggle for her to wera it. The necklace keeps falling apart and then she gets a call. She does not have a cpmputer or an email afewss Laura Hanrahan”

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Posted 7 years ago

“We just received the equipment. We will advise you of the service should there be any trouble. Tyrone”

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Posted 7 years ago

“Works great feel safe with it”

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Posted 7 years ago

“I am very thankful for the prompt response and and also for monitoring my health. God's blessings to all.”

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Posted 7 years ago

“We are having trouble with the necklace with the Blue Button. It goes off in church & other places for no apparent reason. Is there any way you can make it less sensitive? These false alarms have happened to both of us. Marcia's NAME is SPELLED MARCIA & NOT MARSHA”

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Posted 7 years ago

“My equipment turned out to be defective--would precipitate a help call if I merely walked across the floor--over and over. each time I told the operator that no, I was just fine and did not need help. Finally one of them connected me with technical help. we eliminated several possible reasons for this and she concluded that the equipment would have to be turned off and a different one sent. I have yet to receive it. I have had no falls or emergencies, thank goodness.”

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Posted 7 years ago

“It is confusing that you have a large RESET button on your base unit, because your Manual doesn't mention it at all. Under what circumstances should I ever press this button? I suggest that you answer this question in your informational materials.”

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Posted 7 years ago

Lester, Thank you for your feedback. The reset button would only be used by you if you have medication reminders. If you do not have medication reminders with your system, then the reset button would not be necessary for you to use. We are sorry for any confusion this has caused you. If you need further assistance with this, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Posted 7 years ago

“CustomerService was great. Sales person answered my questions without pressuring me into signing up.”

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Posted 7 years ago

“The team was very easy to work with and assisted my mother in getting everything set up and tested.”

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Posted 7 years ago

“I'm a new customer with no complaints this far.”

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Posted 7 years ago

“It hasn't made me happy yet.”

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Posted 7 years ago

Nancy, It was a pleasure speaking to you today! We are happy we were able to resolve your issue. If you need any further assistance, please don't hesitate to contact us! Kind Regards, MobileHelp

Posted 7 years ago

“So far, great service. We just set mine up the phone calls were very helpful, hope I dont have to use it though”

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Posted 7 years ago

“Was very easy to set up and understand. Staff on phone very helpful and kind”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews