MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. the staff is very professional. My husband feels safe having mobile help”

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Posted 7 years ago

“MobileHelp has helped me regain my safety. As a senior who lives alone, and who has recently fallen; I now go everywhere with my mobilehelp bracelet on and know I can get help at the push of a button. I feel a sense of security when I am out and about or just relaxing at home. Security is a comfort.”

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Posted 7 years ago

“So far I am very pleased. I received all the pieces that I was expecting and do like the pendant and the front door lock box. I carry the GPS device whenever I leave the house and like the fact that it has a case to enclose it. Best of all is the cardboard reminder to take that device with me when I am leaving. I have it on the door to the garage so have never missed bringing it with me. I accidentally pushed the button on that device when removing it from the case and got a call almost immediately. I apologized and stated that it was an accident and that was the end of that.”

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Posted 7 years ago

“Excellent customer service!”

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Posted 7 years ago

“I recently signed up with Mobile Help and contacted customer service with some additional questions I had about your system and she was very helpful in answering my questions.”

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Posted 7 years ago

“I was sceptical about the button working for me. I live in the country and am right at the edge of both Verizon and AT&T coverage. I had previously tried two other buttons from two other companies, and couldn't get them to work for me as a dependable button. So far, MobileHelp has been dependable and has worked every time I have tested it. I hope I never have an emergency to have to use it, but I feel better knowing I have it.”

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Posted 7 years ago

“ALWAYS VERY NICE AND CARING.”

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Posted 7 years ago

“I set up the account now I can’t remove someone off the account with my daddy talking to someone when I am in a different town. The only problem I have now.”

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Posted 7 years ago

“I am a senior citizen, the typical user of Mobilehelp. As such, any change in routine can be stressful, requiring repeated guidance. The staff at Mobilehelp has proven to have the patience to carry this out painlessly.”

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Posted 7 years ago

“Just knowing MobileHelp is there is all I need. Living alone has its challenges, getting medical help is not one of them! Lynn”

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Posted 7 years ago

“From the point of initial contact through the purchase and installation, the MobileHelp team have been helpful , courteous, and knowledgeable. It was an easy process and installation was easy. The testing system gives you an extra sense of security. My 90 year old mother feels safer and secure now that she has this package.”

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Posted 7 years ago

“Everything satisfactory. Your agent is friendly and rendered clear explanation. Thanks!”

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Posted 7 years ago

“MobileHelp contact person was helpful and patient. He answered my questions and was not pressuring. In fact it was a couple of weeks before I made a final decision and he called me back when I asked. We have had this product for several weeks now and twice the neckless (fall pendant) has activated even though there was no fall. I would rather this than not activate when there is a fall. This is a good value”

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Posted 7 years ago

“We have now had it for 2 weeks. No problems, no contact (except several calls wanting a review of the service which we have not used yet).”

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Posted 7 years ago

“Mobile Help refunded to me all monies paid. Thank You”

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Posted 7 years ago

“my mother has this device. It is a struggle for her to wera it. The necklace keeps falling apart and then she gets a call. She does not have a cpmputer or an email afewss Laura Hanrahan”

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Posted 7 years ago

“We just received the equipment. We will advise you of the service should there be any trouble. Tyrone”

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Posted 7 years ago

“Works great feel safe with it”

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Posted 7 years ago

“I am very thankful for the prompt response and and also for monitoring my health. God's blessings to all.”

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Posted 7 years ago

“We are having trouble with the necklace with the Blue Button. It goes off in church & other places for no apparent reason. Is there any way you can make it less sensitive? These false alarms have happened to both of us. Marcia's NAME is SPELLED MARCIA & NOT MARSHA”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews