MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too new to review”

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Posted 7 years ago

“We haven't been on MobileHelp for very long, but my husband did accidentally press his button and someone was right there to help. Thank you.”

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Posted 7 years ago

“being new I have had to make a few calls. I have found the agents very helpful and understanding. I had a different kind before and Mobilehelp beats them in customer courtesy and patients. I have never had any customer service this wonderful. I cannot say enough good about them.”

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Posted 7 years ago

“My father in law has been using the service for the past month. There have been a couple of false alerts but they were handled quickly & efficently. We fee sucker knowing that we will be notified if anything happens. We are very happy with Mobile Help & our experience with their service personnel.”

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Posted 7 years ago

“from the first call i was given the answers to my questions..”

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Posted 7 years ago

“After looking at numerous systems, concerned with the support that my parents would receive when I wasn't around - I chose Mobilehelp. I chose from their consistent Good Reviews and High Ratings. I have been nothing but pleased so far! Technical support was excellent with walking my parents thru the set-up process and when I arrived - the process was completed. My Dad had his wristband on, and my Mom was Happy! Daughter, Mary”

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Posted 7 years ago

“I am very pleased with the ease of setting up the needed materials and easy instructions to get my system working . I do have some difficulty bending the clasp on my remote monitor far enough to get it over my waist band. I am hoping that the more I use it the easier it will get.”

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Posted 7 years ago

“We are pleased and the representatives we talked with were courteous and helpful when we asked questions.”

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Posted 7 years ago

“Hard to write a review because the item works fine but I called the customer service and told to push nine and I would get a call back, Did that after 2 hrs no call back, so called on my cell phone never got a call back on either phone and after a day I was on the site and the chat come up. Amber could not figure out what went wrong, not one phone but two, she put me through to Michael in tech dept and he was great, helped me immediately So they better figure out what is wrong with their press nine and get a return call because you DO NOT> The system is VG so I want to rate it a five but because of the experience with customer call back I will give it a four”

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Posted 7 years ago

“I ha e only had Mobile Help for a month, I have not needed the service, thank goodness, but it is a peace of mind to knot that there is someone always ready to respond. I recommend it.”

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Posted 7 years ago

“Very good. answered all my quesyions”

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Posted 7 years ago

“Aways polite even tho all alerts are false alarms so far. They don't waste time in answering alarms”

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Posted 7 years ago

“Excellent service. the staff is very professional. My husband feels safe having mobile help”

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Posted 7 years ago

“MobileHelp has helped me regain my safety. As a senior who lives alone, and who has recently fallen; I now go everywhere with my mobilehelp bracelet on and know I can get help at the push of a button. I feel a sense of security when I am out and about or just relaxing at home. Security is a comfort.”

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Posted 7 years ago

“So far I am very pleased. I received all the pieces that I was expecting and do like the pendant and the front door lock box. I carry the GPS device whenever I leave the house and like the fact that it has a case to enclose it. Best of all is the cardboard reminder to take that device with me when I am leaving. I have it on the door to the garage so have never missed bringing it with me. I accidentally pushed the button on that device when removing it from the case and got a call almost immediately. I apologized and stated that it was an accident and that was the end of that.”

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Posted 7 years ago

“Excellent customer service!”

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Posted 7 years ago

“I recently signed up with Mobile Help and contacted customer service with some additional questions I had about your system and she was very helpful in answering my questions.”

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Posted 7 years ago

“I was sceptical about the button working for me. I live in the country and am right at the edge of both Verizon and AT&T coverage. I had previously tried two other buttons from two other companies, and couldn't get them to work for me as a dependable button. So far, MobileHelp has been dependable and has worked every time I have tested it. I hope I never have an emergency to have to use it, but I feel better knowing I have it.”

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Posted 7 years ago

“ALWAYS VERY NICE AND CARING.”

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Posted 7 years ago

“I set up the account now I can’t remove someone off the account with my daddy talking to someone when I am in a different town. The only problem I have now.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews