MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 93 year old Mom just recently received her Life Alert. She fell today, and almost immediately I was contacted as was my brother who lives next door. We were able to get her up but it was a great relief knowing she had her pendant and if we had not responded, help would have been dispatched to her.”

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Posted 4 years ago

“From the my first contact with mobilehelp everything was great. They answered my concerns on the phone, emailed me everthing so I could see what I would get, see how much it would cost and explained everything clearly so I could make an educated decision. Everything told and promised to me on the phone was provided to me in writing. I have been wearing the mobile alert system for a month and am 100% satisfied.”

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Posted 4 years ago

“Awesome customer service from REAL hardworking people!”

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Posted 4 years ago

“Everything about this company was amazing. The help to get it set up was so easy. The employee who helped me was exceptional. We got the set up in the 2 days promised and the set up of the equipment was very easy. Thank you fir this dependable service.”

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Posted 4 years ago

“Expedited assistance when needed”

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Posted 4 years ago

“Appreciate the good communication in getting my system delivered and working. The help button is very light.”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“I was busy cleaning and my wrist band must have hit something and my phone rang asking if I was alright. When I said that I was they wanted to know if there was someone else in the house in trouble. There wasn't anyone in the house, but she could have heard the TV. I thought that was quite thorough checking on her part. We spoke for a bit, making sure I was OK.”

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Posted 4 years ago

“representive was very helpful signing me up and device works very well”

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Posted 4 years ago

“I accidentally initiated the pendant and the service called immediately and verified that I was safe. The representative was professional yet caring. Worth the price just after a a couple weeks use. Thank you.”

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Posted 4 years ago

“Sales person was helpful and not pushy. The set up at home was a breeze.”

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Posted 4 years ago

“Very easy to set up. Quick and professional response to any alerts.”

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Posted 4 years ago

“They have been very responsive - bother customer service and responses to falls and calls for help. I have been very impressed.”

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Posted 4 years ago

“I was so very happy with the device that I purchased for my mother-in-law that I purchased a second one for my mom. I had tried a different type for my mother-in-law that was more expensive and it didn’t work at all and the device itself kept refusing to charge. MobileHelp has been amazing from my sales experiences to the customer service after the sale. I highly recommend.”

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Posted 4 years ago

“The device is working very well, however my mother wishes it was smaller as the device is quite large around her neck.”

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Posted 4 years ago

“The service at Mobile Help is excellent! I move around a lot and the people are ALWAYS understanding and patient. Very important also…l can understand the people…no thick accents! 😁. I highly recommend Mobile Help. Two of my friends have signed up!”

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Posted 4 years ago

“I love the texts when something happens with my mom’s device.”

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Posted 4 years ago

“Every contact I have had with MobileHelp has exceeded my expectations! Testing has gone very well and works every time!”

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Posted 4 years ago

“So far ,,, wonderful.”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,104 reviews