MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Protection for my wife. My only suggestion is I would like to be able to carry a small speaker on the same frequency as my wifes. So I would also hear what is happening and would be able to communicate with MobileHelp to offer any help I could RE; her condition and problems.”

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Posted 9 years ago

“Purchased MobileHelp for my Mom. She has begun having physical problems, and is prone to falls. She is resistant to change. She reluctantly agreed to allow me to order this product. She loves it, and the peace of mind it gives her, and our family, is wonderful. Thank you for a product that monitors and responds to the patient even when they can't ask for help.”

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Posted 9 years ago

“MobileHelp saved my mother's life many times over. It's THE BEST UNIT on the market, bar none, and MADE IN THE USA!! -- But even beyond the incredible life-saving unit, their customer service OUTSHINES any I've dealt with ever! .... Very responsive, caring, helpful, knowledgeable, and very supportive. Usually when one is contacting Customer Service, it's for a problem. But MobileHelp's team is OUTSTANDING, and I can't thank them enough for their kindness, compassion and HELP, after my Mom passed. I don't know what they do so differently to train or select their people, but all businesses could take a lesson from them. A joy and pleasure to work with, and I will always be thankful they were there for my mother.... and also for me. --- Kathy Bean”

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Posted 9 years ago

“It gives me peace of mind in case I fall or have a problem.”

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Posted 9 years ago

“I love it; however the lanyard is very, very, very sensitive. I've set it off brushing my teeth, washing dishes, picking up the dog & I don't know what I did. Also, it would be nice if the wrist one had a watch on it. I keep checking it for the time. On the whole I feel very comfortable and secure with it on.”

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Posted 9 years ago

“I know there is someone to help me if I have a health problem. The alarm went off when I got out of bed the wrong way or had my wrist band on the wrong arm. So I knw it works great.. Thanks for being there if when I need help.”

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Posted 9 years ago

“Technical support is superb .”

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Posted 9 years ago

“Security, professionally.”

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Posted 9 years ago

“This is great for help when no one here at my side. Thanks”

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Posted 9 years ago

“Although I haven't had an emergency, I have had questions, changes to my contact list, and one call by mistake. All have been handled with the greatest of courtesy and kindness.”

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Posted 9 years ago

“Bridgette was very patient, helpful and seemed knowledgeable about the service.”

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Posted 9 years ago

“Hello ! My name is Ricky Hanzelich, and I'm writing this to let you know that the person by the name of Michelle that I spoke with was very professional and friendly,and I really enjoyed doing business with her we also had a great conversation it was a pleasure. Thanks for taking the time to read this. Ricky Hanzelich.”

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Posted 9 years ago

“The unit was easy to get up and running, took me about an hour to read the instructions and get up and working. Happy so far!”

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Posted 9 years ago

“They were very helpful in explaining the products and were able to answer all my questions”

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Posted 9 years ago

“Great customer service. I will feel safe in my home”

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Posted 9 years ago

“Excellent service. Very friendly call member. She helped me determine that my mother was ok and on her way home. So glad I purchased this service.”

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Posted 9 years ago

“they completely helped me fix the problem i was having”

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Posted 9 years ago

“THANK YOU MOBILE HELP FOR YOUR PATIENCE AND GUIDANCE IN HELPING US UNDERSTAND EVERYTHING ABOUT YOUR COMPANY. MY FAMILY AND I ARE VERY HAPPY IN CHOOSING YOUR MOBILE HELP SOLO FOR OUR MOM, BECAUSE OF YOUR EXPERTISE AND KNOWLEDGE. WE ARE GLAD OUR MOM WILL BE TOTALLY SAFE NOW AS SHE CONTINUES LIVING HER BEAUTIFUL LIFE. THANK YOU.”

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Posted 9 years ago

“Mobile Help has a superior service and offers everything at the best price. Our family has Mobile Help for our 94 year old mother. She lives alone in an apartment, and relies on the service you have provided through the last several years. The devices are easy for her to use. You have an informative and professional customer service department.”

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Posted 9 years ago

“Very helpful and knowledgeable.”

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Posted 9 years ago

MobileHelp is rated 4.6 based on 4,104 reviews