MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have only had it a month or so, and traveled once. But it has given us a feeling of comfort. The process was a piece of cake, and it is serving it's purpose home & away”

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Posted 8 years ago

“Michael and Valentina were both very helpful, patient, and pleasant to talk to. They went out of their way to make sure everything was right and that my mom and I were satisfied.”

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Posted 8 years ago

“So far I am very happy with your service. Your response seemed to be very rapid and I feel secure knowing I have help whenever I need it. Thank you”

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Posted 8 years ago

“Everyone has been very helpful”

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Posted 8 years ago

“My Dad wears his MobileHelp button on his belt and he occasionally accidentally pushes it. Each time he has gotten an immediate, polite response, asking if he needs help. The person stays in contact until they are sure he is OK and doesn't need assist. If I talk to them, they carefully ask who I am and check to see if I am on his contact list. Thank you for giving our family peace of mind. We know our Dad, who lives alone, will get prompt help if needed.”

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Posted 8 years ago

“Yesterday I signed on with MobileHelp for the Home and Away Plan including the Fall Button and equipment insurance. I am 93, still active and live alone in my own home. A couple of medical emergencies in recent years have made me aware that relying on a cell phone in a pocket is not always the best plan. I discovered online that there are many options for medical emergency alert services and found that MobileHelp of the seemingly top-rated organizations provided the most information about their services. There was immediate and friendly follow-up to my inquiry. My phone conversations with Joe Ferrara and Brianna made me feel very comfortable and much assured that a caring crew would be my daily unseen companion. Pushing a button will feel like calling a friend.”

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Posted 8 years ago

“I have had no problems so far, but, happily, I have had no need to call for emergencies so far”

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Posted 8 years ago

“They answered all my questions. AND were very polite and patient with me. (I did have a couple challenging questions that needed "research") Then, later, as I was trying set everything up and read the manuals, I unknowingly dropped the fall button. I nearly panic-ed but finally got someone on the phone who cancelled the "alert" and instructed me what I need to do if that happens again. I don't consider myself "dumb" about these things (i used to do computers, similar). And I thought my questions were logical. And the ladies probably had heard them many times before, but they acted like I was the first (a little boost to my ego). Respect and I loved it. So many don't respect older folks or have little patience. My thanks to Laura and Brianna!!!!”

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Posted 8 years ago

“I was looking for a device that my mother (who is hard of hearing) could use. We had tried another type which was hooked up to the modem in the living room. The EMTS were there all the time because she couldn't hear the device. Now with Mobile DUO there haven't been any false calls because the device has an "innie" button which is harder to activate when you roll over on it while sleeping and easy to activate when pressed. JC talked to me about his mother and the fact that he loved it so much for his hard of hearing mother that he went to work there!”

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Posted 8 years ago

“I'm a 71 year old male that lives alone in the countryside. Physically, I've had a quadruple open heart surgery. Your device is a comfortable life saving feature of my attir that I wear daily.”

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Posted 8 years ago

“My rep was kind and helpful. Reaaly liked her”

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Posted 8 years ago

“Have found staff to be very responsive and go out of their way to help.”

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Posted 8 years ago

“The employees were extremely patient and kind while speaking with me. I am recovering from my first seizure and am very confused to say the least. However, I was following my neurologists advice to acquire a fall notification device.”

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Posted 8 years ago

“The set up was easy and the directions excellent. On the first day after setting up the system my MobileHelp got tested I received a call from MobileHelp that I didn't see until later, so my first contact was called and told that my Fall Dectect Button had been pushed but that the GPS said I was traveling at 60 miles per hour. I let everyone know that I was fine. Then discovered that my seat belt had pressed on the Button! I am happy to know the system works so well but I gave shortened the lanyard!”

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Posted 8 years ago

“I found the representatives to be very thorough and helpful in describing the program.They explained all equipment and services in a very clear and helpful way.”

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Posted 8 years ago

“The person I spoke with was very helpful and able to explain everything with patience.”

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Posted 8 years ago

“very happy”

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Posted 8 years ago

“My Dad had to use it and I understand you sent help right away.”

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Posted 8 years ago

“I haven't used it as an emergency yet, thank God but the customer service buying it and setting it up was unbelievably fantastic”

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Posted 8 years ago

“Make me feel secure, and that make me happy.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews