MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved everything about it, John Donnelly was very thorough, patient with my questions and professional.”

Helpful Report

Posted 9 years ago

“Mobile Help was purchased for my mother. She hasn't had it long, but so far she is very happy and feels very confident in knowing that she can get someone promptly.”

Helpful Report

Posted 9 years ago

“I did my research before ordering MobileHelp for my mother. The customer service was excellent, the product selection great, and the price reasonable.”

Helpful Report

Posted 9 years ago

“I am widowed and live alone and am in my 70's and have worried about what would happen to me if I had a heart spell and passed out or even died. I would lay on the floor until I woulde rot and that bothered me. Therefore, I ordered MobileHelp because I am on the road a lot going to the doctors and etc. With Mobile help they track me when I have an episode. Sometimes, I sit down too fast or too hard and it signals the support team and they immediately contact me to make sure I am safe. There was one episode where I wore my alert to bed and the next morning I heard voices and it was the police and EMT'S coming in to check on me. This gave me a good sense of security. I certainly appreciate the lock box sent by Mobile Help so that the police and emergency team did not have to break in to check on me. I am totally satisfied with the service and I give it my highest rating of FIVE STARS. MobileHelp has become my "Guarding Angel". God Bless them for looking out for me. Sincerely, L. W. Harlem, Ga.”

Helpful Report

Posted 9 years ago

“Very personable and professional sales associates. I called several times with help in installing and was met with very patient reps. It was easier than I imagined. Shirley was excellent and today Izzie was also.”

Helpful Report

Posted 9 years ago

“I replaced my previous service with Mobile Help and have enjoyed the additional freedom it has supplied. It's easy to carry and the necklace is nicer than the one I had before.”

Helpful Report

Posted 9 years ago

“I live alone and this device allows me to feel more secure. I have heart disease and tire easily and I know that if something happens help is only minutes away.”

Helpful Report

Posted 9 years ago

“I feel more safe wearing my alarm”

Helpful Report

Posted 9 years ago

“Everyone has been helpful and patient answering my questions. I feel confident I can call with what might seem inconsequential except to me and receive a response that answers the question while also being assured that my my call was welcomed and encouraged to call no matter what the issue is.”

Helpful Report

Posted 9 years ago

“I haven't used the items yet but I will say that the sales people and tech support are helpful and knowledgeble and recommended your co to my friends-I have your co for emergency”

Helpful Report

Posted 9 years ago

“Excellent customer service - definitely exceeded my expectations in all areas of customer service and ease of setting up the system. Definitely recommend MobileHelp.”

Helpful Report

Posted 9 years ago

“Easy Setup, friendly people helping and works just fine in testing. Thankful we haven't had to use it but feel good about my mom having it,”

Helpful Report

Posted 9 years ago

“no batteries to charge and bracelet waterproof”

Helpful Report

Posted 9 years ago

“Gives my family and me peace of mind. I can go and not worry.”

Helpful Report

Posted 9 years ago

“Excellent customer service throughout the whole procedure of ordering the equipment, getting it set up, and resolving a computer glitch. The staff were consistently patient and helpful.”

Helpful Report

Posted 9 years ago

“MOBIL HELP GAVE ME CONFIDENCE IN KNOWING IF I FALL, NO MATTER WHERE I AM, I WILL RECEIVE HELP. EITHER TO GET UP OR TO HAVE PARAMEDICS COME IN CASE I DON'T RESPOND. I COULD BE IN THE SHOWER, WITHOUT HELP I COULD JUST LAY THERE AND DIE AND NO ONE WOULD KNOW WHY THEY HAVE NOT HEARD FROM ME. I AM SO PLEASED I HAVE RECOMMENDED MOBILE HELP TO A COUPLE OF PEOPLE AND WILL CONTINUE TO RECOMMEND THEM. IT IS EXPENSIVE BUT I GOT ALL THE BELLS AND WHISTLES. SOME MAY WANT JUST THE BASICS BUT THAT IS UP TO THEM. THE HARDEST THING TO REMEMBER IS TO TAKE THE BAR WITH ME WHEN I LEAVE HOME. BUT I AM REMEMBERING BETTER EVERY DAY. WHEN I ACCIDENTALLY HIT THE BUTTON, YOUR RESPONSE IS VERY UNDERSTANDING AND TELL ME IT IS ALL RIGHT. I JUST HOPE I DON'T HIT THE BUTTON WHEN I AM AWAY FROM HOME.”

Helpful Report

Posted 9 years ago

“Tech support is efficient and the staff very courteous. The system worked very well the one time I've had to call for emergency help.”

Helpful Report

Posted 9 years ago

“I absolutely love this. Accidentally pushed the button and they were right there. Comforting to know that if I do have a real emergency they are there to rescue me. Highly recommend to everyone.”

Helpful Report

Posted 9 years ago

“It was cheaper than the system I had. It is from the originators of the product. It had the fall detection feature which I consider a necessity.”

Helpful Report

Posted 9 years ago

“Having recently started using MobileHelp end of May (after ordering it from a very pleasant representative who followed up diligently until the purchase was completed (I believe her name was Christine) I find myself In a rehab center recuperating after falling and fracturing my neck, toe, bruised cheek and black eye. Need I say more?”

Helpful Report

Posted 9 years ago

MobileHelp is rated 4.6 based on 4,104 reviews