MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp worked great for my mom. When she travelled, they were very helpful in making sure that she was still protected. Everyone has been extremely kind and understanding. The equipment and services work as promised. I would recommend this service to anyone.”

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Posted 8 years ago

“Setting up our account, the representative was very nice and helpful”

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Posted 8 years ago

“Yes very good”

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Posted 8 years ago

“Outstanding service and explanation of pricing options. No hard sell like other similar firms. Emergency response is always friendly, immediate and thorough, even when I accidentally set off device. A bit higher in price than others, but professionalism and expert help made this a no brainer for me. Highly recommend for peace of mind.”

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Posted 8 years ago

“Haven't had a reason to use, but tests fine and provides the security of not being alone. Anywhere!”

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Posted 8 years ago

“Customer service is always helpful and pleasant. Any defective equipment is immediately replaced. When needed the emergency service is prompt.”

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Posted 8 years ago

“The setup instructions were simple and clear. The testing went without a hitch. The person who responded to my reporting a temporary change of address was competent and friendly. This all gives me confidence that, if I ever do need to use the emergency service, my needs will be met well.”

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Posted 8 years ago

“I ordered this for my mother but had to return it. Credit was put back on my card within a month.”

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Posted 8 years ago

“I can rest easy while being at home alone knowing they are there icase of a fall icanquickly get some help because they have my information thank God I am not alone with mobile help”

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Posted 8 years ago

“I can rest easy while being at home alone knowing they are there icase of a fall icanquickly get some help because they have my information thank God I am not alone with mobile help”

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Posted 8 years ago

“Cheerful and helpful operators that took care of everything I needed in a quick, professional manner. Thank you!”

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Posted 8 years ago

“I've have had to use Mobile Help on several occasions since I received it in fact that very afternoon I got the unit response was courteous and quick I have bragged your service to All my friends. I'm also very happy with the mobile unit I keep it with my power chair service”

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Posted 8 years ago

“The lanyards are strong but thin. That makes them easy to wear. I also got the fall detection pendant. It really does work. It has gone off three times already. One time I had suddenly went down forward, but fortunately didn't fall, I had something to hold onto. One time my cat jumped on me and landed right on the button. I don't think I will ever have an undetectable fall. I like the fat that it has GPS so response team can find me easily.”

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Posted 8 years ago

“Never thought I would need a medical alert. Then I had a stroke and by the grace of God survived. I knew nothing about alerts so started researching. I contacted about eight different companies. Everyone had different functions, prices and I started getting overwhelmed. I talked to a lady from Mobile Help, and knew I was on the right track. But I narrowed it down to two. Called both back again, and asked more questions. Mobile Help was polite, and gave me a complete understanding of the product. I purchased it.”

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Posted 9 years ago

“Fast service”

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Posted 9 years ago

“All equipment was as described, and the support staff is outstanding.”

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Posted 9 years ago

“I am very pleased with mine - chose the duo. Have the watch, pendent, button and am enjoying confidence with my choice. I would recommend it to anyone.l”

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Posted 9 years ago

“It has given me comfort knowing my mother is monitored and I am notified immediately should something happen to her.”

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Posted 9 years ago

“Melissa was very helpful and she should be awarded for her service”

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Posted 9 years ago

“The feeling one has when I can get help at the push of a button.”

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Posted 9 years ago

MobileHelp is rated 4.6 based on 4,104 reviews