MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was very helpful and professional. Answer and resolve all my question or problems.”

Helpful Report

Posted 8 years ago

“I thought Moble Help was the system I needed and was delighted with the entire set up. However; I was not able to get service in my area.”

Helpful Report

Posted 8 years ago

“I am a new widow and have never lived alone before. I am healthy with no major issues but I wanted to be safe rather than sorry. I am on the go most of the time and MobileHelp had the best answer for me. Safety in the house AND on the go. I am looking forward to the new device that will be out in December that works similarly to a smart watch. No more device to carry in my purse or on my body. Efficient, effective and cost conscience. I am thrilled with what you have to offer.”

Helpful Report

Posted 8 years ago

“It make me feel safe even when I am away from my house.”

Helpful Report

Posted 8 years ago

“All my questions were answered clearly.”

Helpful Report

Posted 8 years ago

“I especially appreciated the constant and very informative staff support while reviewing and comparing various support systems. The factory sealed package contained well designed, easy to use cellular system.”

Helpful Report

Posted 8 years ago

“I spoke with an associate named Brianna today. She assisted me in updating my contact information, verifying the correctness of my own devices to my situation. Thanks Brianna! I was a customer service employee for over 30 years. You have the skills to represent customer service at its best.”

Helpful Report

Posted 8 years ago

“Mr. Shawn really care what happens to me and what is in my best interest. Sometimes a person can be going thru loneliness and just need someone to talk too. I appreciate everything the First Responders do to save lives and I thank God for them in my prayers. God bless everyone of you, sincerely betty”

Helpful Report

Posted 8 years ago

“My dad recently had a heart attack, a month later he was home and fell and hit his head, he is on blood thinners, if Mobilehelp did not respond as quickly as they did, I shutter to think what would have happened. The ambulance was at his door within an hour. Thank you MobileHelp”

Helpful Report

Posted 8 years ago

“Compared to other vendors, I feel I got the best deal. Quality product, very good service, very competitive price, overall happy with Mobile Help.”

Helpful Report

Posted 8 years ago

“After the equipment comes, I may have some questions. My neighbor currently is using Mobile Help and seems very happy with it. Her name is Lois O'Connor.”

Helpful Report

Posted 8 years ago

“Loved everything about it, John Donnelly was very thorough, patient with my questions and professional.”

Helpful Report

Posted 8 years ago

“Mobile Help was purchased for my mother. She hasn't had it long, but so far she is very happy and feels very confident in knowing that she can get someone promptly.”

Helpful Report

Posted 8 years ago

“I did my research before ordering MobileHelp for my mother. The customer service was excellent, the product selection great, and the price reasonable.”

Helpful Report

Posted 8 years ago

“I am widowed and live alone and am in my 70's and have worried about what would happen to me if I had a heart spell and passed out or even died. I would lay on the floor until I woulde rot and that bothered me. Therefore, I ordered MobileHelp because I am on the road a lot going to the doctors and etc. With Mobile help they track me when I have an episode. Sometimes, I sit down too fast or too hard and it signals the support team and they immediately contact me to make sure I am safe. There was one episode where I wore my alert to bed and the next morning I heard voices and it was the police and EMT'S coming in to check on me. This gave me a good sense of security. I certainly appreciate the lock box sent by Mobile Help so that the police and emergency team did not have to break in to check on me. I am totally satisfied with the service and I give it my highest rating of FIVE STARS. MobileHelp has become my "Guarding Angel". God Bless them for looking out for me. Sincerely, L. W. Harlem, Ga.”

Helpful Report

Posted 8 years ago

“Very personable and professional sales associates. I called several times with help in installing and was met with very patient reps. It was easier than I imagined. Shirley was excellent and today Izzie was also.”

Helpful Report

Posted 8 years ago

“I replaced my previous service with Mobile Help and have enjoyed the additional freedom it has supplied. It's easy to carry and the necklace is nicer than the one I had before.”

Helpful Report

Posted 8 years ago

“I live alone and this device allows me to feel more secure. I have heart disease and tire easily and I know that if something happens help is only minutes away.”

Helpful Report

Posted 8 years ago

“I feel more safe wearing my alarm”

Helpful Report

Posted 8 years ago

“Everyone has been helpful and patient answering my questions. I feel confident I can call with what might seem inconsequential except to me and receive a response that answers the question while also being assured that my my call was welcomed and encouraged to call no matter what the issue is.”

Helpful Report

Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews