MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Saved my mother's life. She fell in December while wearing the lanyard notification button. Emergency medical help arrived in less than a half hour. 2. Every time we have called, about anything, your customer service has been exceptional: clear, helpful, patient, and thorough. I wish other companies could take lessons from you!”

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Posted 8 years ago

“Meets my elderly needs :) Michelle, technical support, was extremely helpful today.”

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Posted 8 years ago

“Very helpful customer service”

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Posted 8 years ago

“I bought this system for my 93 year old Mother very happy”

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Posted 8 years ago

“I'm a new customer and have called several times, your team is awesome. Always meets my expectations. Very polite. I'm very happy to say I'm family at Mobilehelp. Already have passed my information and experience with friends.”

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Posted 8 years ago

“did what they said”

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Posted 8 years ago

“Kind, thorough”

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Posted 8 years ago

“Great help from Laura and clifton”

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Posted 8 years ago

“We just signed up with Mobile Help about a month ago. Last week my Mom suffered a mild stroke, pushed the button on her MobileHealth necklace and emergency responders were dispatched within minutes. My Mom lives alone and would have certainly been there for hours before we would have known there was a problem. She is recovering! Thank You.”

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Posted 8 years ago

“The chat support is very helpful. Amber, whom I chatted with answered all of my questions regarding the ability to determine my mother's location at any given point in time which is invaluable to me since she is still capable of driving.”

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Posted 8 years ago

“MobileHelp is more then happy to work with the consumer to make every thing work well and to their budget. I have more confidence when I walk out the door with my little button on me. I know someone is always there if I need help and that's a worry off my mind. Thank you MobileHelp for being there. S. Hookahi-Phillips”

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Posted 8 years ago

“I purchased the product for my mom, it was seamless. Excellent communications and setup. I totally recommend it.”

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Posted 8 years ago

“I like the new small wireless portable model that I can take out with me on the road with a built in GPS.”

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Posted 8 years ago

“Very satisfied with service.”

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Posted 8 years ago

“It was a pleasure speaking with Ashley (online), Sean and Marion. MobileHelp really has it together when it comes to professionalism, knowledge and courtesy for its customers. I felt respected. I asked question after question and was never rushed to make a decision. Each representative responded in-kind. I understand the process, billing, etc. No stone was left unturned. By the time the call ended, I felt safe and protected (and I haven't even received my alert!). Thank you, MobileHelp. I am looking forward to doing good business with you and enjoying a peace of mind with my new accessories. CWright”

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Posted 8 years ago

“I just started with MobileHelp after being with another company. Everyone I spoke with explained every detail to me. I hope I never need your help but I feel confident that should I you will be there for me.”

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Posted 8 years ago

“Mr. Rapai Cintron called me yesterday. He checked my Service Agreement carefully and followed through my special request based on my living environment. He patiently verified with me for all the contact numbers I provided. Mr. Cintron is a very professional and compassionate person who showed me a lot of concern and understanding in my senior location. I am grateful for his warm support; especially his willingness to listen carefully regardless of his late hour. Note some staff, in similar companies, don’t have the patience to listen. Consequently, they make terrible mistakes! I am glad that I am a part of the MobileHelp family and I appreciate your continuous support in the many years to come!!”

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Posted 8 years ago

“I feel safe in my home, also when I am driving down the road. When I fallen in my bathroom and I could not get up, I didhave my telphone in my walker so I could call 911”

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Posted 8 years ago

“Very pleased with the customer service representative Paula. She is a true professional in her field and informed in product knowledge. In the past I have felt with other companies in mobile help service. Believe me they cannot compeat in customer service, product knowledge, and honesty. Congratulations it is a pleasure doing business with Mobil Help”

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Posted 8 years ago

“I did some research and was instrumental in my friend's decision to go with MobileHelp. Since we are together often, it is very reassuring to know that the push of a button will bring help for both of us. It is even more reassuring to know that he can receive prompt help when I'm not around.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,104 reviews