MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chat support is very helpful. Amber, whom I chatted with answered all of my questions regarding the ability to determine my mother's location at any given point in time which is invaluable to me since she is still capable of driving.”

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Posted 8 years ago

“MobileHelp is more then happy to work with the consumer to make every thing work well and to their budget. I have more confidence when I walk out the door with my little button on me. I know someone is always there if I need help and that's a worry off my mind. Thank you MobileHelp for being there. S. Hookahi-Phillips”

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Posted 8 years ago

“I purchased the product for my mom, it was seamless. Excellent communications and setup. I totally recommend it.”

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Posted 8 years ago

“I like the new small wireless portable model that I can take out with me on the road with a built in GPS.”

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Posted 8 years ago

“Very satisfied with service.”

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Posted 8 years ago

“It was a pleasure speaking with Ashley (online), Sean and Marion. MobileHelp really has it together when it comes to professionalism, knowledge and courtesy for its customers. I felt respected. I asked question after question and was never rushed to make a decision. Each representative responded in-kind. I understand the process, billing, etc. No stone was left unturned. By the time the call ended, I felt safe and protected (and I haven't even received my alert!). Thank you, MobileHelp. I am looking forward to doing good business with you and enjoying a peace of mind with my new accessories. CWright”

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Posted 8 years ago

“I just started with MobileHelp after being with another company. Everyone I spoke with explained every detail to me. I hope I never need your help but I feel confident that should I you will be there for me.”

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Posted 8 years ago

“Mr. Rapai Cintron called me yesterday. He checked my Service Agreement carefully and followed through my special request based on my living environment. He patiently verified with me for all the contact numbers I provided. Mr. Cintron is a very professional and compassionate person who showed me a lot of concern and understanding in my senior location. I am grateful for his warm support; especially his willingness to listen carefully regardless of his late hour. Note some staff, in similar companies, don’t have the patience to listen. Consequently, they make terrible mistakes! I am glad that I am a part of the MobileHelp family and I appreciate your continuous support in the many years to come!!”

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Posted 8 years ago

“I feel safe in my home, also when I am driving down the road. When I fallen in my bathroom and I could not get up, I didhave my telphone in my walker so I could call 911”

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Posted 8 years ago

“Very pleased with the customer service representative Paula. She is a true professional in her field and informed in product knowledge. In the past I have felt with other companies in mobile help service. Believe me they cannot compeat in customer service, product knowledge, and honesty. Congratulations it is a pleasure doing business with Mobil Help”

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Posted 8 years ago

“I did some research and was instrumental in my friend's decision to go with MobileHelp. Since we are together often, it is very reassuring to know that the push of a button will bring help for both of us. It is even more reassuring to know that he can receive prompt help when I'm not around.”

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Posted 8 years ago

“MobileHelp worked great for my mom. When she travelled, they were very helpful in making sure that she was still protected. Everyone has been extremely kind and understanding. The equipment and services work as promised. I would recommend this service to anyone.”

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Posted 8 years ago

“Setting up our account, the representative was very nice and helpful”

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Posted 8 years ago

“Yes very good”

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Posted 8 years ago

“Outstanding service and explanation of pricing options. No hard sell like other similar firms. Emergency response is always friendly, immediate and thorough, even when I accidentally set off device. A bit higher in price than others, but professionalism and expert help made this a no brainer for me. Highly recommend for peace of mind.”

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Posted 8 years ago

“Haven't had a reason to use, but tests fine and provides the security of not being alone. Anywhere!”

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Posted 8 years ago

“Customer service is always helpful and pleasant. Any defective equipment is immediately replaced. When needed the emergency service is prompt.”

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Posted 8 years ago

“The setup instructions were simple and clear. The testing went without a hitch. The person who responded to my reporting a temporary change of address was competent and friendly. This all gives me confidence that, if I ever do need to use the emergency service, my needs will be met well.”

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Posted 8 years ago

“I ordered this for my mother but had to return it. Credit was put back on my card within a month.”

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Posted 8 years ago

“I can rest easy while being at home alone knowing they are there icase of a fall icanquickly get some help because they have my information thank God I am not alone with mobile help”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews