MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have piece of mind knowing my dad will get the help he needed in time of emergency. I have called other company and decided on Mobile Help . John walked me through the services , answer all my question and not pressuring me signing up right away. The other company are pushy which is a turn off for me.”

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Posted 4 years ago

“This has been great for my Dad who wants to be independent and live by himself ! I live 3 hours away and it gives me a relief knowing someone is monitoring him !! Thank You Don Winn”

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Posted 4 years ago

“Tera who stopped buy and showed us your product was great. Explained every thing. I would suggest you have a family member with you when she explains the product. No pressure. Just great.”

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Posted 4 years ago

“This is the first time I have ever used a medical alert necklace so I have nothing to compare it to. But I have found the necklaces easy to wear a little sensitive but that's okay better safe than sorry so I do recommend them yes”

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Posted 4 years ago

“Was Absolutely correct to hold the button down to cancel the call for six seconds, not the two seconds that they recommend. You need to inform your operators to this as well”

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Posted 4 years ago

“I ordered this system for my mother who has had some medical issues. This system gives me piece of mind as she is continuing to live on her own. Costumer Service was quick to answer my questions and encouraged me to call if additional questions arise. Thanks, Susan Kilz”

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Posted 4 years ago

“I feel much better knowing that I can get help at the touch of a button and it has fall detection”

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Posted 4 years ago

“So far so good.”

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Posted 4 years ago

“Supreme customer service! System works perfectly!”

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Posted 4 years ago

“I was very pleased with the response to my question. The gal was very helpful.”

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Posted 4 years ago

“So far so good. The fall button is extremely sensitive therefore I’ve had several false alarms. I’m hoping this won’t happen very often.”

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Posted 4 years ago

“Thank You for your service! With Mom & Dad over an hour away from their children, and having out-lived almost all of their friends/help in the area, the time had arrived for another alternative to keep a watchful eye. Having used a similar service many years ago for another parent, our review of current solutions led the family to MobileHelp. Highly rated and easy to contact, the people we spoke to from the beginning were caring. Bottom line, within a day, the equipment needed had arrived and was set up. An easy solution and process to a "Not - So - Easy" Life moment. The family rests a bit easier knowing that help is ready, willing and able to "hold the fort" until we can arrive. Thank You MobileHelp!”

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Posted 4 years ago

“Very helpful and pleasant”

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Posted 4 years ago

“Great protection!!!!!!! Peace of mind!!!!!!”

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Posted 4 years ago

“Have had Mobile Help for a month now. So far so good. The only drawback for me is having to wear two necklaces in order to get fall detection.”

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Posted 4 years ago

“I was not able to keep my machine because moving in with my kids. So I sent back my machine when I received a return label sent it FedEx. Now nobody knows what happened to it lost in mail possibly.”

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Posted 4 years ago

“i rate it a 5”

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Posted 4 years ago

“I’m a new customer to your service and so far I’m very pleased”

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Posted 4 years ago

“I just received my products today”

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Posted 4 years ago

“We cannot get out of current contract with LifeAlert for anther 6 months. When that contract is expired, we plan to revisit with MobileHelp. We had great interaction with the customer service.”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,104 reviews