MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel secure now that I have the Mobile Help. It is a comfort that I did not have before , Thank you Linda S Williams”

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Posted 7 years ago

“Excellent response for a faulty device.”

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Posted 7 years ago

“I am a widow and live alone. My MobilHelp unit has given me peace of mind. Before I got it I fell outside and couldn't get up. Now I know help will be there if I need it.”

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Posted 7 years ago

“I feel better at night or while I'm working know Mom has your product.to help and to me quickly. Thank you”

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Posted 7 years ago

“My mom is 900 miles away from me… So this just gives me some comfort that she’s OK”

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Posted 7 years ago

“The service is reliable”

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Posted 7 years ago

“The response time on my TEST was not quit as fast as the last time. I came home to find both lights blinking on my main unit, when I called tech support they assured me it was an AT&T connection problem and within a half hour it was fixed.”

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Posted 7 years ago

“It was very easy to order as everyone that I talked to was very friendly and not pushy! The monthly charge is so much less than most others that I spoke to about the service. Great rating and service personnell are very friendly and helpful! I feel good about this company!!”

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Posted 7 years ago

“I haven’t had a chance to use Mobile Help at all. It is there and that’s all I know about it. I do have a problem with one thing. I have 2 watches which I could wear but why wear them when you can’t talk on them. You still need to carry the bigger pad to talk. What good are the watches. I’m not sure I’m going to keep this. I need just one item. Not three items when only one is able to call out or in. Will be calling about this.”

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Posted 7 years ago

“I have not (thankfully) needed the emergency service while having MobileHelp, but the customer service rep I worked with in getting it set up was awesome. He answered all my questions quickly and was very polite and explained the entire process, and what I could expect should I need the service. The equipment arrived quickly and was extremely easy to get going.”

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Posted 7 years ago

“Very well pleased with the service and care.”

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Posted 7 years ago

“I only recently subscribed to MobilHelp, when my husband became ill and spent considerable time in the hospital following open-heart surgery, then on to rehabilitation in another facility. I have been left doing all his chores on our 12 acres, in addition to visiting and assisting him. So I was left to research emergency medical programs and sign up for the one I selected. Your staff was helpful in explaining the program in lay terms and getting the required equipment delivered to my door. After setting it up, I had additional questions and spoke to your staff on the phone. As initially, my questions and concerns were taken seriously and answers given in a very professional and complete manner. I have not had occasion to need your emergency care (thankfully!) but I feel that if the time comes, my emergency will be handled to my satisfaction. Shirley Anderson”

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Posted 7 years ago

“Mobile Help fulfilled all of their promises and more ! During a variety of family "emergencies" the Mobile Help response team was responding quickly and accurately. Their equipment is sleek and reliable and easy to use. On more than one occasion, the staff solved the problem using their common sense rather than just "repeating their normal instructions." Mobile Help is more than worth the price !, Try it !”

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Posted 7 years ago

“everyone has been very helpful and has answered all our questions. did not receive our key box for door, the one we have is kind of old and doesn't open very easily.”

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Posted 7 years ago

“I have only had this system for short while when I checked it out to see if it was working. I was instantly had an employee talk to me and help me to go through my system a quality company I will offer my thoughts about this product to anyone who would inquire excellent project. One thing about it I feel 100% protected since I have it. Samuel Greco”

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Posted 7 years ago

“Response time could be much quicker when button is pushed otherwise no problems”

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Posted 7 years ago

“I have no problems with my Mobile device.”

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Posted 7 years ago

“Your company is very helpful in furnishing complete information on your product. You want to make sure that your client is well informed in its use. Because of this background information, the client is in full acceptance of the product and will use it to its fullest. Keep up the good work.”

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Posted 7 years ago

“I like your GPS system that I can use away from home. At home , it`s a new feeling to go up & down to my basement & not worry , " What happens if I fall ?'”

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Posted 7 years ago

“Having this device makes me feel more independent and gives me the freedom to go shopping by myself. It also assures my family that I am not do co-dependent. I have been telling the people who were the ones I felt I needed this device. Besides, who carries their cellphone or landline into the bathroom when they need to go?”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews