MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was amazing. My daughter researched different companies and yurs was the best for my needs. She talked to different people at your company gleaning information and they were very helpful. We ordered and the material came sooner than was quoted. As she set things up for me, again customer service was very helpful. I feel secure with my unit.”

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Posted 7 years ago

“I recently got MobileHelp. The other service I had did not provide service outside the home. This one does, and I especially like the little unit about the size of a credit card that you carry with you (in it's own little case) when you leave the house. Also a nice little feature is the card that you can hang on the doorknob telling you to take the unit with you. The main unit is well lit. You also get a wrist unit and one to wear around your neck.......your choice! A really good service! Give it a try!!”

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Posted 7 years ago

“Relatively new user. Customer service excellent. Set up easy. So far, I’m very pleased .”

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Posted 7 years ago

“making a payment was as easy as three clicks! fantastic!”

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Posted 7 years ago

“too much equipment . user guide needs more detailed information”

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Posted 7 years ago

“I haven’t had it long enough to rate it yet. However, I think the bracelet is a little too large.”

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Posted 7 years ago

Dear Vars, Thank you for taking the time to leave this review! If the wrist band is a little too big for you, you can always put any standard watch band on it instead, if that would be a better fit for you. Any additional questions or concerns please don't hesitate to contact customer care at 877-827-6207. Sincerely, MobileHelp

Posted 7 years ago

“Dependable”

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Posted 7 years ago

“Very satisfactory explanation of plan & customer service associates courteous & helpful”

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Posted 7 years ago

“very good and easy”

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Posted 7 years ago

“My Mom was cleaning kitchen cabinets on her hands and knees and her necklace pendant went off. She said, "It was almost immediately that someone answered and wanted to know if she was ok. She said yes and the person had her verify her name and address just to be sure." She and I were very impressed.”

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Posted 7 years ago

“Everything has worked so far. I need another option for the “lockbox” for my front door. Please help to resolve this issue.”

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Posted 7 years ago

“everybody has been extremely helpful and kind. I am very happy with the product and the service.”

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Posted 7 years ago

“Your representatives are to the point and thorough.”

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Posted 7 years ago

“I absolutely LOVE my new Mobile Help home medical alarm system! I replaced my system recently, having been dissatisfied with another company.”

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Posted 7 years ago

“My conversation with the Mobile Help lady was very helpful, to the point, pleasant, and conclusive for the need to be met.”

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Posted 7 years ago

“Haven't had any opportunity to use it, but the system was easy to install.”

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Posted 7 years ago

“I feel more secure. Someone will get me help.”

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Posted 7 years ago

“Fast delivery. Easy setup. So far no emergency. We did have a button pressed in error. I was impressed at the rapid response.”

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Posted 7 years ago

“Gives me the security to know that I have help in an emergency!”

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Posted 7 years ago

“I would love to write a review but I cannot. At the last minute - after I had paid - the company I presently have, said that I was under a contract for another year. I called Mobile Help and the young lady I spoke to could not have been nicer and more understanding. My money was quickly refunded and although I am not a member, as soon as I am able, I WILL become a member. Thanks you for your help and understanding.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews