MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so far it has met all expectations”

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Posted 7 years ago

“The people I've talked to have been very helpful. The only things I have a problem with I am supposed to have fall protection so far I have fallen two times and neither time did it detect the fall. Also the button you have to charge every day I keep forgetting to put it on. Also wearing both buttons is a little bulky.”

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Posted 7 years ago

“I have both the in-home fall detector pendant and the mobile unit. I am very satisfied with the devices, except that the fall detector is extremely sensitive to movement. If you shorten the pendant cord as much as possible, then sleep with the pendant without fall detection, you'll be fine. The system is effective and easy to use. The information in the booklets for use of the system and testing is clear and easy to understand. Having previously used another company's system, I can tell you that this system is far superior and costs very little more.”

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Posted 7 years ago

“We had a great experience with setting up the unit and the purchase. The staff was professional, friendly and helpful.”

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Posted 7 years ago

“We now feel much safer with this system and our family is happy with our choice.”

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Posted 7 years ago

“I just happen to be in an area where AT&T cellular service in almost nil. Consequently, I ended up returning the equipment and cancelling my service because it was unreliable in my area. It was quite easy returning the equipment and receiving a refund. I found all personnel with whom I spoke to be extremely easy to talk to and very helpful. I wish I were in an area where the service is more reliable (when it worked properly, it was awesome). I appreciate all the assistance I received and would highly recommend the services of Mobile Help.”

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Posted 7 years ago

“I am very happy with Mobile Help. Fortunately I haven’t needed it for an emergency but I like the prompt response when I set it off accidentally, I highly recommended it.”

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Posted 7 years ago

“I'm so grateful to have this fabulous alert system. I never have to worry 😊 whether or not I will get the help 24 hours a day. This is such a relief. Thank you so much for this life alert.”

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Posted 7 years ago

“I am not ready to give a review yet.”

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Posted 7 years ago

“you change your very good option to excellent”

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Posted 7 years ago

“I received my equipment and contacted customer care to activate it all. The fall alarm kept going off every time I went into my elevator so they have just replaced it. I find that the call center is extremely prompt and efficient. I think the equipment is first class and I will recommend Mobile Help to all who are interested. they deserve a 5 star rating so far.”

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Posted 7 years ago

“Everyone was professional, kind and assisted in going thru all the details. Answered any questions I had in a professional manner.”

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Posted 7 years ago

“Easy set-up. So far so good! Mom has not had to call for help.”

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Posted 7 years ago

“I recently dislocated my hip and could not move at all. My husband was walking the dog and did not have his cell phone with him, but it didn't matter because I couldn't reach my purse to get my cell phone anyway. I also couldn't reach our land line. This experience taught me I needed MobileHelp to be there for me when my husband isn't home. I quickly signed up with MobileHelp and I feel much safer now when I'm alone. I haven't had to use their services, but I'm confident they are there if I need them.”

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Posted 7 years ago

“I feel safe in my house now that I have MobileHelp. If I do fall again, I have a button to push for assistance and not be on the floor for 3 hours because I cannot get up. Thank you so much for this service.”

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Posted 7 years ago

“The best staff ever. I have had an excellent experience each time I call. Staff are super nice, extremely knowledgeable, helpful, and have that personal touch that makes you feel like they really care and want things to go well. I wish every company was run like this one.”

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Posted 7 years ago

“picks up bumps that i did not notice got a call if everything was ok”

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Posted 7 years ago

“A GREAT sense of SAFETY and SUPPORT 24/7. Like the fact that no matter where I am I have HELP because of the GPS. They will know where I am. This is comfort for my family and friends.”

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Posted 7 years ago

“I FELL ONCE AND IT DETECTED MY FALL AND I TOLD THE PERSON WHO CALLED THAT I WAS FINE. SHOULD I PRESS THE BUTTON ON THE COMMUNICATOR WHEN I FINISH TALKING TO YOUR PERSON?”

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Posted 7 years ago

“Everyone I have been in contact with has been very helpful and courteous. Have had two “false alarms” already and there was immediate contact.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,104 reviews