MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile help is an excellent company to deal with for diabetic supply,s.When calling for assistance with a problem the people I have dealt with have always been very helpful and very courteous. Kenneth Stout”

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Posted 6 years ago

“The staff are very well trained to assist new members to your service. Additionally, the 3 people I have talked to are very patient and polite.”

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Posted 6 years ago

“I spent a lot of time researching the best companies for this incredibly important service. In all, I interviewed six companies. MobileHelp did not put the hard sell on me, they called back when they promised, and did not spend our time bashing the competition. Since I have had the service (two months), they have done and been everything they said they would be. They are thorough and easy to understand. I have tested my device once each month and both times went smoothly. It is comforting that they tell me exactly where I am! Both operators were nice and easy to understand. This service has been a God-send for my recovery and confidence from a totally unexpected heart attack.”

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Posted 6 years ago

“Haven't used yet, but grateful for knowing that I can get help if needed.”

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Posted 6 years ago

“Lots to know and lots to do to get up and running but well worth it. The people assisting are remarkable!! I have already recommended them to friends. Thanks!”

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Posted 6 years ago

“very helpful”

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Posted 6 years ago

“I Purchased Mobile Help for my mother. I found them to be efficient and accommodating. I would definitely reccomend them to my friends.”

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Posted 6 years ago

“Great service and product.”

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Posted 6 years ago

“I have great peace of mind with MobileHelp. The people with whom I've spoken at MobileHelp have been professional and courteous. Their customer service is simply excellent. I highly recommend MobileHelp.”

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Posted 6 years ago

“I love the idea of Mobile Help but dislike the bright red & blue lights which keep me awake at night. Also I don't care for the "fall" button. I would like to explore other Mobile Help products. A friend of mine has a different setup. Thank you. Betty Varjavandi”

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Posted 6 years ago

“Set up was easy. I haven't had to push the button for help yet but if the monitoring is as efficient as the set up and customer service is, then I will remain a very pleased and satisfied customer.”

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Posted 6 years ago

“Great representatives and range of equipment. Only disappointment is the fall detection device, which is quite prone to false alarms.”

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Posted 6 years ago

“Excellent service all around! Sales Person was extremely knowledgable without being too assertive. The system was easy to set up and our family now has the piece of mind that our Mom is safe in her home.”

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Posted 6 years ago

“The customer service folks at MobileHelp are friendly and so very helpful in answering all questions asked of them. They know their equipment and service well! Their medical alert systems are well-packaged and easy to set up and test. My mom hardly notices wearing the lightweight pendant with its recessed call-button. I feel confident that MobileHelp will respond quickly and efficiently to any medical emergency she might experience.”

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Posted 6 years ago

“Thank you for the promptness with which you filled my order. As soon as I get off my butt and install the system I will send a report. Thanks again for your diligence.”

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Posted 6 years ago

“My Mom is 93 years young and lives with us, but if she should fall and can't get up to call me. I called MobileHelp and they are wonderful. We received the Medical Alert Button within 2 days. Mom wears it all the time. We all feel better knowing all she has to do is push it for help. I highly recommend it. Lucy Sawenko”

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Posted 6 years ago

“Each person we talked with was very nice and helpful.”

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Posted 6 years ago

“I needed to speak to a technician at MobileHelp, and was happy to find that he took all the time necessary to answer my questions.”

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Posted 6 years ago

“First, it wasn't until I committed to the purchase that I was told that the yearly rate would go up considerably after the first year. Second, I did find it a bit more complicated for my 91 year old Dad to comprehend than I was given to believe. We purchased the extra Fall Detection which although a necessary aid, also made explaining how to use the mobile device and the home device more complicated. Now Dad needed to know about 3 different devices. He is terribly worried about an unnecessary call being made by mistake. I didn't even attempt to put up the distress button at this time. Just too many things for Dad to take in all at once. My father is also very deaf, so that complicates matters. We'll see how things go as time goes by.”

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Posted 6 years ago

“Can you please confirm that I am hooked up properly”

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Posted 6 years ago

Hi Timmothy, We see that you have already tested your system Technical Support. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,101 reviews