MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

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“prompt and efficient”

Helpful Report

Posted 6 years ago

“Very easy set up, dependable service. Haven't needed it yet - thank goodness - but my mom is 91 and comfortable using the necklace and wrist unit. It's nice to have a choice of the 2 units!”

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Posted 6 years ago

“Have just started with Mobile Help so I haven't needed to use it for anything yet.”

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Posted 6 years ago

“I was in doubt about the need for this devise and found a great deal of confidence in your representatives assistance with this decision. I regrettably was unable to use the devise once it arrived due my decline in my health status. I found that the fall device, around my neck was, what I considered, much to sensitive. When I got it, I put it around my neck and kept working at my computer. It was set off twice within the first hour or so y just bumping it while typing. In retrospect, I guess I would rather reset it several times as opposed to having it not go off when I needed it to. The gentleman that helped when I called to return the unit was very helpful, and asked several very good questions to be sure returning it was the proper option. Thank him for that. The only down side was how long the return label took to get to me. I returned it as soon as I got it because I was concerned that it might have gone pat the trial period. The letter I got confirming it's returned indicted that this was not a concern. Rest assured that I will be a positive proponent of yours to my friends that are in any way in need of your service. Thank you again for your time and concern. God bless you.”

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Posted 6 years ago

“I ordered MobileHelp for my mother who fell twice. The fall detection pendant gives me piece of mind knowing I will be notified right away if she falls again. Extremely easy to set up and use. Very happy customer!”

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Posted 6 years ago

“have to carry a separate auto fall button that keeps going off during regular movement”

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Posted 6 years ago

“I have had my alert for about a month now. I feel more secure in my home with it. I am home alone & I garden & am out side a lot. So I do not feel alone now that I have the alert & can call for help if I need it.”

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Posted 6 years ago

“The staff I spoke with during the ordering process were the BEST! Everyone was kind, professional and helpful. We are pleased with the quality of the equipment and ease of set-up. Fortunately, Dad has not needed to use the unit to call for help, but MobileHelp has given us confidence and peace of mind. Thank you!”

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Posted 6 years ago

“Have received an excellent response to my calls when requesting help or clarification related to your service. Customer service persons were very friendly and professional.”

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Posted 6 years ago

“Easy to work with, excellent service and equipment. Reasonably priced.”

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Posted 6 years ago

“Call center took about a minute to answer but when they did everything went smoothly. My first call and I’m pleased”

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Posted 6 years ago

“I contacted MobileHelp on behalf of my 88 year old mother who although is in good health for her age lives alone and is 2 1/2 hours from me. The entire MobileHelp process was easy and the duo option was perfect for her situation as she is still very active outside of her home. Set up was simple and I was very impressed how their Emergency Response Team interacted with her when we tested the system on day 1. I would highly recommend MobileHelp to those who are looking for a medical alert system.”

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Posted 6 years ago

“Two ratings: Technical and Ad staff “ver good”. Smartwatch GPS “Very Poor” The account is being closed because of the devices (1) frequent inability to accurately locate wearer (2) large error in location, when functioning and (3) intermittent loss of GPS signal to monitoring station - even from open urban areas (NYC-NJ area). Web site loc data do not agree with monitoring station results. Replacement device as bad as first. All returned for credit during trial period.”

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Posted 6 years ago

“Very easy to wear, really like the wrist alarm to wear when working in yard or taking a walk. I have peace of mind knowing that I can simply push the button in an emergency and get quick response by monitoring personnel.”

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Posted 6 years ago

“Purchased for parents, easy process, very responsive staff.”

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Posted 6 years ago

“Mobile help is a good service to have it help save life and helped my family”

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Posted 6 years ago

“Happy to know that my father has something to rely on in case of needing help.”

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Posted 6 years ago

“I've had my MobileHelp unit for over a month now and find it very easy to understand. It is very useful. And customer service it great. They are very anxious to answer your questions and help you understand whatever you have problems with. Thank you, MobileHelp! Sally West”

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Posted 6 years ago

“Easily accessible and reliable. This is my second time around with this company. MobileHelp was far superior than a couple of others I tried in between.”

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Posted 6 years ago

“Any call I've made to you has been an A+ experience!”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,101 reviews