MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have received an excellent response to my calls when requesting help or clarification related to your service. Customer service persons were very friendly and professional.”

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Posted 6 years ago

“Easy to work with, excellent service and equipment. Reasonably priced.”

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Posted 6 years ago

“Call center took about a minute to answer but when they did everything went smoothly. My first call and I’m pleased”

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Posted 6 years ago

“I contacted MobileHelp on behalf of my 88 year old mother who although is in good health for her age lives alone and is 2 1/2 hours from me. The entire MobileHelp process was easy and the duo option was perfect for her situation as she is still very active outside of her home. Set up was simple and I was very impressed how their Emergency Response Team interacted with her when we tested the system on day 1. I would highly recommend MobileHelp to those who are looking for a medical alert system.”

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Posted 6 years ago

“Two ratings: Technical and Ad staff “ver good”. Smartwatch GPS “Very Poor” The account is being closed because of the devices (1) frequent inability to accurately locate wearer (2) large error in location, when functioning and (3) intermittent loss of GPS signal to monitoring station - even from open urban areas (NYC-NJ area). Web site loc data do not agree with monitoring station results. Replacement device as bad as first. All returned for credit during trial period.”

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Posted 6 years ago

“Very easy to wear, really like the wrist alarm to wear when working in yard or taking a walk. I have peace of mind knowing that I can simply push the button in an emergency and get quick response by monitoring personnel.”

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Posted 6 years ago

“Purchased for parents, easy process, very responsive staff.”

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Posted 6 years ago

“Mobile help is a good service to have it help save life and helped my family”

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Posted 6 years ago

“Happy to know that my father has something to rely on in case of needing help.”

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Posted 6 years ago

“I've had my MobileHelp unit for over a month now and find it very easy to understand. It is very useful. And customer service it great. They are very anxious to answer your questions and help you understand whatever you have problems with. Thank you, MobileHelp! Sally West”

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Posted 6 years ago

“Easily accessible and reliable. This is my second time around with this company. MobileHelp was far superior than a couple of others I tried in between.”

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Posted 6 years ago

“Any call I've made to you has been an A+ experience!”

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Posted 6 years ago

“I have been very pleased with my MobileHelp equipment. So far I haven't had to use it but am glad it is here if a need it.”

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Posted 6 years ago

“I am new but so far they have answered my calls immediately and satisfactorily.”

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Posted 6 years ago

“I've been very happy with Mobile Help and feel I have "a someone" with me at all times.”

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Posted 6 years ago

“The people I talked to were very helpful & knowledgeable! I would recommend Mobilehelp to anyone who needed these devices!”

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Posted 6 years ago

“Works very well, tested in the middle of the woods on my farm in a very remote area and the GPS system found me quickly, I trust that the same will happen when and if there is a real emergency!”

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Posted 6 years ago

“very nice representatives. called to make sure I was comfortable with each device. made very helpful suggestions on where to place main unit, which unit to place in bedroom. feel confident in their service.”

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Posted 6 years ago

“I recently obtained MobileHelp thusfar, I am very pleased with it fast & courteous staff. I would highly recommend MobileHelp! Keep up the good work! 5 out of 5!! Michelle”

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Posted 6 years ago

“I was testing my necklace device for fall detection and it wouldn't turn off. I was quickly connected to an operator, told her my issue and she said she would advise Mobile Help. Someone actually called me later on to check on me and if I had any questions. Very impressed with responses.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews