MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very pleased with my MobileHelp equipment. So far I haven't had to use it but am glad it is here if a need it.”

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Posted 6 years ago

“I am new but so far they have answered my calls immediately and satisfactorily.”

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Posted 6 years ago

“I've been very happy with Mobile Help and feel I have "a someone" with me at all times.”

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Posted 6 years ago

“The people I talked to were very helpful & knowledgeable! I would recommend Mobilehelp to anyone who needed these devices!”

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Posted 6 years ago

“Works very well, tested in the middle of the woods on my farm in a very remote area and the GPS system found me quickly, I trust that the same will happen when and if there is a real emergency!”

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Posted 6 years ago

“very nice representatives. called to make sure I was comfortable with each device. made very helpful suggestions on where to place main unit, which unit to place in bedroom. feel confident in their service.”

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Posted 6 years ago

“I recently obtained MobileHelp thusfar, I am very pleased with it fast & courteous staff. I would highly recommend MobileHelp! Keep up the good work! 5 out of 5!! Michelle”

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Posted 6 years ago

“I was testing my necklace device for fall detection and it wouldn't turn off. I was quickly connected to an operator, told her my issue and she said she would advise Mobile Help. Someone actually called me later on to check on me and if I had any questions. Very impressed with responses.”

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Posted 6 years ago

“I returned the fall pendant because it was driving me crazy, going off every time I moved. Your service was super. Thank you. So far I haven't needed help and hope I don't, but I feel better visiting out of my community now. Laura Mary Lewis”

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Posted 7 years ago

“I had many calls from you and when I tried to reach sales my call would not go thru-said I am not in USA. My area code is 212(NYC). Finally reached a person on your chat line. Was told by sales that referring person would receive $200*called to find out that would not happen for MORE than 2 mos. This should have been made clear.”

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Posted 7 years ago

Hi, Thank you for your feedback. We are sorry to hear our refer a friend program was not made clear when you submitted your referral. The person you refer must remain a customer for at least 60 days before the $200 check is sent out. To view the details of the refer a friend program, we have provided a link below: https://www.mobilehelp.com/pages/refer-a-friend If you need any further assistance, please call Customer Care at 877-827-6207, Option 4. Thank you for being a valued part of the MobileHelp family! Best Regards, MobileHelp

Posted 6 years ago

“Thanks, folks. Set up was very easy and testing was straightforward. Everyone that helped along the way was great. Keep up the good work.”

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Posted 7 years ago

“The MobileHelp devices we purchased for my 88 year old mother are wonderful. It has taken her some time to get used to wearing the necklace during the day and the watch at night, but she is doing well. We know it all works because when she swung her necklace around accidentally, they called as it detected a possible fall. It gives me peace of mind knowing that she has these devices. The sales girl on that answered my email and called me was just fabulous (I cannot remember her name). She explained it all very well and absolutely convinced me it was perfect for my mom. Thank you!!”

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Posted 7 years ago

“I got MobileHelp for my mother. It works real well, she had three episodes in a Twenty-four hour period. Mobilehelp notified me an I was able to get to her.”

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Posted 7 years ago

“Love me new Mobile Help Watch. I have confidence when going for walks, and in my home, now that I know I can summon assistance any time and any place.”

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Posted 7 years ago

“The program was explained simply and the price was reasonable, and returning one item for replacement was easy and fast, and setting it all up was easy! I would highly recommend this product to protect those you love!”

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Posted 7 years ago

“MY HUBBY WANTED ME TO GET IT AND I AM GLAD ,not only do I feel safer in& out of our home and My hubby is wobbly and sometimes unsteady on his feet getting out of bed or out of his chair we are both 71 !if both of us are on the floor neither of us can help the other get up so we'd have to call 911 if we don't have our phones handy the button comes in handy &my big Sis, in N.M. falls a lot so we are paying for hers too she is almost 80 it gives her peace of mind and us also!! thank you”

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Posted 7 years ago

“They help me very good and told me how much it would cost to get it”

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Posted 7 years ago

“Great products work well. Very happy to have these gadgets!!”

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Posted 7 years ago

“Excellent service. Easy to deal with.”

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Posted 7 years ago

“Staff are very courteous, polite and caring in attitude. I appreciate not getting pressure as I decided which service was best for me.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews