MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“They answered all my questions. AND were very polite and patient with me. (I did have a couple challenging questions that needed "research") Then, later, as I was trying set everything up and read the manuals, I unknowingly dropped the fall button. I nearly panic-ed but finally got someone on the phone who cancelled the "alert" and instructed me what I need to do if that happens again. I don't consider myself "dumb" about these things (i used to do computers, similar). And I thought my questions were logical. And the ladies probably had heard them many times before, but they acted like I was the first (a little boost to my ego). Respect and I loved it. So many don't respect older folks or have little patience. My thanks to Laura and Brianna!!!!”

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Posted 8 years ago

“I was looking for a device that my mother (who is hard of hearing) could use. We had tried another type which was hooked up to the modem in the living room. The EMTS were there all the time because she couldn't hear the device. Now with Mobile DUO there haven't been any false calls because the device has an "innie" button which is harder to activate when you roll over on it while sleeping and easy to activate when pressed. JC talked to me about his mother and the fact that he loved it so much for his hard of hearing mother that he went to work there!”

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Posted 8 years ago

“I'm a 71 year old male that lives alone in the countryside. Physically, I've had a quadruple open heart surgery. Your device is a comfortable life saving feature of my attir that I wear daily.”

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Posted 8 years ago

“My rep was kind and helpful. Reaaly liked her”

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Posted 8 years ago

“Have found staff to be very responsive and go out of their way to help.”

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Posted 8 years ago

“security of safe and fast response is good.”

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Posted 8 years ago

“The employees were extremely patient and kind while speaking with me. I am recovering from my first seizure and am very confused to say the least. However, I was following my neurologists advice to acquire a fall notification device.”

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Posted 8 years ago

“The set up was easy and the directions excellent. On the first day after setting up the system my MobileHelp got tested I received a call from MobileHelp that I didn't see until later, so my first contact was called and told that my Fall Dectect Button had been pushed but that the GPS said I was traveling at 60 miles per hour. I let everyone know that I was fine. Then discovered that my seat belt had pressed on the Button! I am happy to know the system works so well but I gave shortened the lanyard!”

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Posted 8 years ago

“You agreed to replace my necklace button. The lady was courteous.”

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Posted 8 years ago

“Mobile Help makes me feel that help is available in a timely way. I often feel unsteady on my feet but my walker helps and your system answered a false alarm while driving to Detroit, Michigan 3/21/2017 my seat belt meshed the button around my neck service were activated according to my relatives. Thank You.”

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Posted 8 years ago

“I found the representatives to be very thorough and helpful in describing the program.They explained all equipment and services in a very clear and helpful way.”

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Posted 8 years ago

“The person I spoke with was very helpful and able to explain everything with patience.”

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Posted 8 years ago

“very happy”

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Posted 8 years ago

“My Dad had to use it and I understand you sent help right away.”

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Posted 8 years ago

“I haven't used it as an emergency yet, thank God but the customer service buying it and setting it up was unbelievably fantastic”

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Posted 8 years ago

“Make me feel secure, and that make me happy.”

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Posted 8 years ago

“Everyone that I dealt with were fantastic, both pleasant and helpful. Katie and Amber were the best. The online chat was easy and no pressure, and helped me choose MobileHelp at a time when I was fact-finding and comparing. The system itself was easy to set up and gives added comfort and security to my Mother and her sons. I have already recommended MobileHelp to others.”

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Posted 8 years ago

“Everyone was helpful and answered any questions I had. Easy to set up the system. Pendant is light weight and not bulky looking.”

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Posted 8 years ago

“I have been pleasantly surprised at how complete Mobile Help is for the user but how simple it is for the user to use. I like the monthly 'checks' which increase our sense of security. We are very happy with the system. Richard and Lavon Pendleton”

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Posted 8 years ago

“Your company has been very helpful in helping me feel safe and setting up my equipment.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,101 reviews