MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can be better or improved texting should be possible when no service”

Helpful Report

Posted 6 years ago

“I rated MobileHelp as Good because I am too new to give a thorough evaluation. Thus far, I do like the security that MobileHelp is providing with their security system.”

Helpful Report

Posted 6 years ago

“I haven't had it long but I feel safer knowing I have it. I am alone and getting older and have some medical issues but don't want it to stop me from doing things and this gives me the confidence to keep going”

Helpful Report

Posted 6 years ago

“Thankfully, my mom has not had to use her alert button. But I am confident it will work as described.”

Helpful Report

Posted 6 years ago

“We've only been using the service for a short time, but so far everything has gone very smoothly. The agents who help us sign up were very pleasant. The equipment arrived quickly and was easy to set up. And the people at the monitoring center have been very helpful.”

Helpful Report

Posted 6 years ago

“Wonderful company with awesome and the Most helpful employees!! Don’t waste your time shopping around for anything better!!! The system works great!”

Helpful Report

Posted 6 years ago

“My problem was corrected in a timely manner.”

Helpful Report

Posted 6 years ago

“Very good customer service. Sales representative knowledgeable, courteous and helpful.”

Helpful Report

Posted 6 years ago

“Great service! I fell 4 weeks ago and everything worked just as I expected! I have the lockbox on my front door and I heard one of the paramedics say that they wished more people would use them. When they came in, I was face-down in a puddle of blood, still pouring from my broken nose! I'm so glad that I have MobileHelp! Thank you!”

Helpful Report

Posted 6 years ago

“Convenient. Gives feeling of safety while living alone. Employees polite and professional.”

Helpful Report

Posted 6 years ago

“I have just recently joined MobileHelp. It has been very comforting to me that I will have help if needed, because I live alone and have a varied schedule I have set it off accidently twice and the person responding has been so kind! And it really isn't hard to get use to wearing the devises!”

Helpful Report

Posted 6 years ago

“Everyone I spoke with was awesome. However I had to return the equipment because my uncle’s apt building did not have access to AT&T. We were not told that we needed that access when I ordered. In the future I would be helpful to advise other potential customers of that fact.”

Helpful Report

Posted 6 years ago

“Have not had to use it as yet. Hope I never do, The product seams very good.”

Helpful Report

Posted 6 years ago

“We got our 89 year mother all the devices from Mobile Help, because she took a fall at her house and could not get up. So she had to scoot on her but to get to a phone. she now has her device on her neck at all times. it gives our family peace of mind knowing that she has this if it should happen again.”

Helpful Report

Posted 6 years ago

“Although we are fortunate that we have not had to use it for an emergency, the service to this point and the ease of installation / set-up I can recommend.”

Helpful Report

Posted 6 years ago

“I like my wrist band, the mobile device and up to now I am very happy.”

Helpful Report

Posted 6 years ago

“I am relatively new to Mobile Help, however, the contacts I have had with them have been very good. The agents are knowledgeable and helpful and take time answer my questions and help me understand how everything works and what I need to do. I truly appreciate the time they have spent in helping me get acquainted with the system. I would highly recommend them.”

Helpful Report

Posted 6 years ago

“I received a pendant to wear around my neck. It is waterproof. It detects and reports a fall even if I am not able to push the button. I received a charger, which I take with me when leaving the house. I also have a wrist band if I choose to wear it. I have a lock box on the front porch with a combination. Inside is an extra key to my house. I feel much more secure with Mobile Help.”

Helpful Report

Posted 6 years ago

“Excellent service from the onset”

Helpful Report

Posted 6 years ago

“I received excellent help on the telephone. The representative listened to my needs and gave an explanation of the products you had available. The watch was sent to me and I found it to be entirely too bulky and heavy to be useful to me. When I called regarding the issue, I was given the instructions as to what to do to return the watch. I appreciate that I was not bullied or disrespected. I also asked for literature for your products which I received.”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews