MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four Falls detected in the last two weeks all while I was sitting watching tv.”

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Posted 7 years ago

“We could not be happier with the customer service we have received, It is so nice to talk to pleasant reps who are truly anxious to help and not impatient to get to the point. They recognize that we are older and not as proficient on technology as we could be and they take their time to help us understand this valuable system., It is comforting to know they are there. Don and Diane Sanderson”

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Posted 7 years ago

“As you can tell i have had a lot of false alarms. I called in a report and was told you would be sending me a new necklace and for me to return the one i have. I have never received the replacement. Thanks, Jo Ann Dickerson”

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Posted 7 years ago

“I have not needed emergency services but tests are promptly answered.”

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Posted 7 years ago

“After I did my research I selected MobileHelp as my provider. I'm active and not always at home so it was important to fine a service to fit my lifestyle. I haven't needed there help as yet but I feel confident if or when I do they will have help directed to me ASAP.”

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Posted 7 years ago

“We have been given the information and devices to initiate use of the Mobile Help service for our aging parent. Thank you”

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Posted 7 years ago

“Haven't used the button yet. Been very careful and haven't fallen. Do like the bracelet, it is comfortable to wear, Wish it would be useable when traveling. Understand it is just for when we are home.”

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Posted 7 years ago

“I found MobileHelp through a google search of all of the available agencies that provided this service. My husband has a brain tumor which has greatly disabled him. I have to work, and leave him alone during that time. I'm so happy I went with MobileHelp. It was fast and easy to start the service. The equipment is straightforward. Customer service answers right away and helps with every single detail of question we have had. And I hope we don't have to use it for emergency, but if we do, I'm confident we will receive the best service, care, and results.”

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Posted 7 years ago

“I'm new to MobileHelp and so far it's been a great experience. I feel so much more secure knowing I can push the button on my bracelet for help. I live alone and this year has not been a healthy one for me. The Mobile Help bracelet makes my family feel better too because they live a couple thousand miles away.”

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Posted 7 years ago

“Everyone I talked to at MobileHelp was extremely helpful and explained everything fully. Just having the emergency connection has give us peach of mind.”

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Posted 7 years ago

“Great customers service was great.”

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Posted 7 years ago

“I love Mobile Help! They are there any time with a very quick response! They care about you and really want to get you the help you need as fast as possible! Thank you Mobile Help, I am so very happy that I chose your company for my safety and emergency needs!!!!! I WOULD DEFINITELY RECOMMEND Mobile Help to anyone seeking the security of reliable service!”

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Posted 7 years ago

“Getting use to procedures and trying not to create a false alarm.”

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Posted 7 years ago

“Unit is easy to use. When calling the first time from the ad in the AAA magazine, I thought I would receive the home unit too, this was not explained to me, but what I have is good.”

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Posted 7 years ago

“I had some issues with the piece of the equipment that sat on the cradle. When testing it, the 2 necklaces I have activated the system, but the base did not. Through help of your customer service we were able to reset it. Very professional, courteous employees.”

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Posted 7 years ago

“It is a good product. I am very glad I purchased it. Barbara Hatzfeld”

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Posted 7 years ago

“mobile help is a well designed system, but watch does not hold a full charge as long as it should”

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Posted 7 years ago

“CAlled multiple times after I received equipment to make sure I had no issues. W”

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Posted 7 years ago

“The service department was very helpful with the purchase and set-up of the unit. The price was reasonable and the unit has great features. Unfortunately the cell service in our area is weak, one bar, so I was unable to use the unit. Returning the unit was easy and quick.”

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Posted 7 years ago

“Helpful and friendly staff helped me make a good choice for my mom’s safety and confidence.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews