MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After some initialma lfunction andr eplacement of pendant ,all seems to be working well. Have not had to use it.”

Helpful Report

Posted 6 years ago

“Luckily I didn’t have to use for real emergencies, had a few false alarms, and response was within seconds, thank you”

Helpful Report

Posted 6 years ago

“I love my Indogen. First and foremost it has given me independence. I am more active now that I can get out and be a part of the community. I can spend a week (or more) without bthe worry of running out of oxygen”

Helpful Report

Posted 6 years ago

“Salesman was great support staff is great thank you”

Helpful Report

Posted 6 years ago

“I used it for short while everything is fine I am with family and away from it but will set up in my home in Naples on 8th of Sept”

Helpful Report

Posted 6 years ago

“Thanks for looking out for me❤️”

Helpful Report

Posted 6 years ago

“You folks always answer the phone. No long wait on hold, like others do. You are the 3rd co. we tried. We are thrilled to be able to test fall alarm and call pendants frequently, from out in tree farm field and in groc. stores far from home. We have requested and received brochures to give away. It took less than 24 hrs. to find 5 people who are interested in your kind of help. I am already making a list for the 5 brochures that are on the way. The home care co. that refered us to mobilehelp even wants more brochures for their clients. So friends, try it. It is comforting to know someone cares like mobilehelp.”

Helpful Report

Posted 6 years ago

“Although I have had mobile alert for just a month, I am extremely satisfied with the response and professionalism of the staff. Everyone that I have spoken with has taken the time to answer my questions and help me adjust to the system. I feel very confident and safe with mobile alert. Jane”

Helpful Report

Posted 6 years ago

“Very simple to set up and very patient with my mom when she sets it off by accident. Everyone has been great to work with.”

Helpful Report

Posted 6 years ago

“My association with Mobile Help has been very pleasant. The personnel that I have had contact with getting set up and testing have been very nice. One thing that would be nice is if a lanyard would be added to the mobile device for use away from home.”

Helpful Report

Posted 6 years ago

“Sales representatives were very helpful in confirming service was available in our rural location and explaining equipment options. Set up was very straight forward as promised.”

Helpful Report

Posted 6 years ago

“Great pleasant staff. Always helpful. Unforunately I haven't learned to control the necklace yet but hope soon. Thanks . Joyce Jones l”

Helpful Report

Posted 6 years ago

“Very fast to call about my mom . The person on phone was calming to me and my mom is safe again. So glad we went with Mobile Help.”

Helpful Report

Posted 6 years ago

“This gives me a great feeling of security”

Helpful Report

Posted 6 years ago

“although I have only had the Mobile Help Medical Sytem plus fall protection button a very short time, I feel safe and protected should I require assistance. One thing I would love see change is the lanyard chain attached to the Fall Detection button. It appears to be very skimpy and makes the button move around a lot. I have since put it on a sterling silver chain that is waterproof and it makes a great deal of difference in both looks and comfort. All in all, a very good product with wonderful customer/technical service.”

Helpful Report

Posted 6 years ago

“I really feel very safe when I wear the mobile unit. I have the fall button as well and feelso comfortable wearing it as well. My experience is that MobileHelp is worth the money. It gives you peace of mind.”

Helpful Report

Posted 6 years ago

“Very satisfied with the customer service.”

Helpful Report

Posted 6 years ago

“I purchased the solo for my 92 year old mother. She loved the size of the necklace and the mobile unit is easy for to hear and understand. We test it once a week and the operators and always friendly and helpful. Mobile Help also calls once a month to do a test also. I am very happy to have found Mobile Help and feel better know my mother will get the help she need if the need ever arises. Mike”

Helpful Report

Posted 6 years ago

“I always feel safe with Mobil necklace or bracelet. I wear them in the pool everyday, took them to NY on vacation, and I love the signs you sent to put on my door so I don't forget to take the Mobile Device. Thank you for always being there when I need you.”

Helpful Report

Posted 6 years ago

“Everyone at Mobile Help is very courteous and understanding. Customer service is quite helpful.”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,093 reviews