Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,749 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phones came quickly and smoothly so happy so far. Holding out on 5 stars as I do not know how the cash back option will work and can't know for 6 more months so until I know it works I won't do 5 stars.”

Helpful Report

(Oppo A9 2020 128GB Space Purple) - Posted 5 years ago

Hi Ginelle, We are happy to hear you have received your new phone. For all info on how to claim your cashback please click the link below: https://www.mobiles.co.uk/cashback If you have any issues claiming for your cashback closer to the time, feel free to email us on Reviews@mobiles.co.uk and we will be able to look into this for you. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Have used first time. Let me see the cashback and rate they said after 6 months to rate 4 or 5 stars.”

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(Apple IPhone 7 32GB Gold Refurbished) - Posted 5 years ago

Hi Prasad, If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Overall a good company, but didn’t activate my SIM card so I had to call back in a wait a few days. Apart from that no problems.”

Helpful Report

Posted 5 years ago

Hi, We are sorry for the delay with the connection of your SIM Card. If you do experience any issues please do get in touch so that we can help you out. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Reasonable bit insisted on sending case signed for !!”

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Posted 5 years ago

Hi Ian, If you require any assistance please get in touch and we would be happy to help. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Good but when it came to returns terrible”

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Posted 5 years ago

“Great service, but wasn’t aware I wouldn’t be able to keep my number. After speaking to EE they are in the process of sorting this out. Not able to speak to anyone at mobiles.co.uk so so a little frustrating”

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Posted 5 years ago

Hi, I'm soo sorry to hear about this. In order to transfer your number, you would require a PAC code from the network. If you are transferring the number from the same network you may need to transfer the number to a different network. Once the number has transferred to the new network you can port it back in onto the new deal. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Phone was great, process was easy but network (O2) was awful signal besides having 4G”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 5 years ago

Hi Walker, Sorry to hear that you having issues with your signal. Unfortunately we are unable to diagnose signal issues so it may be best to contact the network regarding this. If you require any assistance from us please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Misrepresented the order I bought. It said it came with a free gift and was a certain price however when it was received there was no gift on the order and the PM price including data package was wrong. It was received fast and in 1 piece”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

Hi James, It's disappointing to hear about this. We can certainly check it out and see what deal you purchased to ensure that you receive everything that was promised. So that we can look into it could you please email us at Reviews@mobiles.co.uk with the below information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Delivery time and price were fantastic! Ordered at 7pm, got all the kit at 1pm the next day! However in setting up my plan I'd ordered and paid for 9gb, however EE only had this recorded as 4gb. I have sorted this issue now but had to use 2hours of my afternoon to sort it out.”

Helpful Report

(Google Pixel 4 64GB Just Black) - Posted 5 years ago

Hi Elliott, I would like to apologise for the issues with the incorrect tariff on your SIM. If your deal is processed incorrectly we can check this out and get this resolved with the network. However, it's great to hear that this is now sorted for you. If you require any assistance please get back to us. Kash Mobiles.co.uk

Posted 5 years ago

“The deal that i got was the best on the net however when i created my account on mobiles.co.uk the invoice showed a higher figure to what i was willinv to pay monthly. Annoyed i had to call to rectify situation. Otherwise review would have been 5 stars quick delivery”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

Hi Nurul, So sorry to hear about that. However it's great to hear that this is sorted for you. Please do let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Hi, At present I am a little disappointed. I’d agreed a contract on the iPhone 11 Pro for 50gb data for £46pm, EE have set this up as 25GB for £48 per month. I am in the process of getting this resolved but I am not particularly happy that it’s happened. Regards David”

Helpful Report

(Apple IPhone 11 Pro 64GB Space Grey) - Posted 5 years ago

Hi David, It's disappointing to hear about the issues you are having with your tariff. The team can check this out and see what has happened here. In order for us to do so could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Mobiles.co.uk was fine to use and purchase from but they use DPD as a courier, who delivered my parcel to a random address and person, then refused to tell me where it was. After several phone calls they are now going to attempt to recollect the phone and deliver it to me.”

Helpful Report

(Apple IPhone 8 64GB Space Grey) - Posted 5 years ago

Hi Heather, We are sorry to hear about the issues that you have had with the delivery of the order. We are always working with the courier to improve services and we hope that you have a better experience with us moving forward. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Good deal and phone arrived quickly. Would have been helpful if I had been told my old number can’t be transferred over via PAC (already with Vodafone) and that I needed to give notice even though staying with same network. Would still have gone with the contract and it would have been helpful.”

Helpful Report

Posted 5 years ago

Hi Julia, Sorry to hear that you have issues with transferring your number. If you wish to transfer your number to the same network you would need to first transfer your old number to a different network. Once it has been ported to the new network you can port it back into your new Vodafone deal. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Great value for money”

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Posted 5 years ago

Hi Arshad, Great to see your review. If you require further assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ordering service was quick but delivery was 2 days late. I have sent a complaint email but no response at all.”

Helpful Report

Posted 5 years ago

Hi Aftab, I would like to apologise for the delay with the delivery of your order. If you have already sent a complaint the team should get back in touch as soon as possible. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Good deals but poor response time when emailing in.”

Helpful Report

Posted 5 years ago

Hi Mark, Sorry for the delay with responding your emails. Unfortunately due to the busy period, it can take a little longer than usual for us to get back to customers. If you require any assistance please get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“courier was asked to leave secure with a neighbour, it took 3 weeks to arrange a time for me to eventually go to collect”

Helpful Report

Posted 5 years ago

Hi Derek, Sorry to hear about the delay with collecting the order. If you have any feedback we can certainly pass this onto the courier. Let us know if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Cashback SIM only deal looked unbeatable so placed an order for 2. Delivery quick and accurate, However sales office did not allocate an order ID so I could not open my account to claim cashback. 5 calls to Customer service with no resolution so contacted CEO's office and eventually sorted”

Helpful Report

Posted 5 years ago

Dear John, Really sorry that you experienced issues with your Mobiles.co.uk account. We can certainly check this out for you and get this sorted. Could you email the team with further information about your query at Reviews@mobiles.co.uk . Please also include the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The offer was a good one, with £110 cashback, much better than going directly through O2. However, I have found that the aftercare service is quite poor. It took three phone calls of around 40 minutes to speak to a customer advisor. The first I gave up, the second when I eventually got through they answered and immediately hung up, the third I did manage to speak to someone but they gave me incorrect advise. 4-5 stars for offers. 1 star for customer service A generous 3 stars overall”

Helpful Report

Posted 5 years ago

Hi, It's unfortunate to hear about this. We are very sorry that your query couldn't be resolved over the phone. We hope that this is now resolved but please do get back in touch if you require any assistance. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Order was processed on time and the deal I got with my iPhone 11 Pro was a steal! However the parcel didn’t leave for courier the same day which resulted in delay by one day. Other than that all good and recommended.”

Helpful Report

Posted 5 years ago

Hi Kamil, We are sorry for the delay with the delivery of your order. However it's great to hear that this is resolved. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,749 reviews