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Mobiles.co.uk Reviews

4.7 Rating 37,797 Reviews
94 %
of reviewers recommend Mobiles.co.uk
4.7
Based on 37,797 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Mobiles.co.uk 5 star review on 31st July 2024
Laura
Mobiles.co.uk 5 star review on 24th February 2024
Mark
Mobiles.co.uk 5 star review on 31st January 2024
Carleen Dickinson
Mobiles.co.uk 5 star review on 31st January 2024
Carleen Dickinson
Mobiles.co.uk 5 star review on 20th December 2023
Rebecca Mason
Mobiles.co.uk 5 star review on 11th December 2023
Gowhar Islam
Mobiles.co.uk 5 star review on 7th December 2023
JAMAL KHALIL
130
Anonymous
Anonymous  // 01/01/2019
Order was placed easily. Delivery was quick and I was kept up to date with where my order was at.
Helpful Report
(Samsung Galaxy J3 2016 Black) - Posted 9 years ago
Hello Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Quick postage, prices beat anyone else on the web. Customer service was good.
Helpful Report
(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago
Hello Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Very easy to find your special offers on line and once I placed the order the smart phone was delivered the r the day and I was given a one hour delivery slot so that I didn't have to wait in all day. My new phone is fantastic Samsung J 3
Helpful Report
(Samsung Galaxy J3 2016 Black) - Posted 9 years ago
Hello Rita Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Quick and well informed expected delivery time.mobile also in great condition
Helpful Report
(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago
Hello Veronica Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Perfectly reasonable
Helpful Report
(Apple IPhone SE 16GB Space Grey) - Posted 9 years ago
Hello Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Great fuss free service with the phone arriving next day and almost £10 a month cheaper than an upgrade via my previous supplier would have been.
Helpful Report
(Samsung Galaxy S7 Black) - Posted 9 years ago
Hello At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 9 years ago
good customer service
Helpful Report
(Samsung Galaxy J3 2016 Black) - Posted 9 years ago
Hello Jyothi Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
quick delivery
Helpful Report
(Apple IPhone SE 64GB Rose Gold) - Posted 9 years ago
Hello We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 9 years ago
Very clear website, I called to customer service team after purchase to ask some questions, and all have been answered by friendly operator named Liam.
Helpful Report
(Sony Xperia Z5 Black) - Posted 9 years ago
Hello Magdalena We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy|Mobiles.co.uk Customer Support team
Posted 9 years ago
Excellent service, with a click of a button got a great deal, updates and my mobile delivered next day.
Helpful Report
(Apple IPhone 6s 64GB Silver) - Posted 9 years ago
Hello Lorraine Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 9 years ago
Very fast and efficient service to provide the new phone, kept me up to date with the delivery they were great
Helpful Report
(Apple IPhone 6s 64GB Silver) - Posted 9 years ago
Hello We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy |Mobiles.co.uk Customer Support team
Posted 9 years ago
Couldn't fault the service... faultless
Helpful Report
(Apple IPhone SE 64GB Rose Gold) - Posted 9 years ago
Hello Catherine, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Easy to find affordable and competitive deals for your mobile!
Helpful Report
(Apple IPhone SE 64GB Space Grey) - Posted 9 years ago
Hello Matthew, Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Easy to follow instructions,phone arrived on time
Helpful Report
(Apple IPhone 6 16GB Silver) - Posted 9 years ago
Hello, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
The order process was easy and quick and all the information I needed was available on the website. My phone was delivered very quickly with no problems or issues.
Helpful Report
(Apple IPhone SE 64GB Gold) - Posted 9 years ago
Hello James, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Happy now I have my phone but took a while
Helpful Report
(Samsung Galaxy S7 Pink Gold) - Posted 9 years ago
Hello, We’re pleased to hear you received your order. We apologise for any delays. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Quick efficient delivery
Helpful Report
(Samsung Galaxy A3 2016 Black) - Posted 9 years ago
Hello Julie, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
I ordered the Samsung Galaxy S7 recently and was initially really sceptical about using this website as there were such mixed reviews online. As the deal they offered was so much better than any other provider I thought it was almost too good to be true. However so far everything has been great. My phone was dispatched the next day and was delivered really promtly so I have no complaints at all yet. I'd definitely recommend using this website from the experience I've had so far
Helpful Report
(Samsung Galaxy S7 Gold) - Posted 9 years ago
Hello Dinushika, We’re really pleased you’re happy with the service we provide and that you’d recommend us. Why not earn some extra money in the process with our ‘Refer a friend’ system, http://www.mobiles.co.uk/refer-a-friend.html#.V5nu5aLU0dU. Thanks for your review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Got my iPhone from mobiles.co.uk, although the initial one was faulty they are currently supposed to be replacing it. Would have preferred some level of apology, or at least a phone in the meantime instead of being without one.
Helpful Report
(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 9 years ago
Hello Dominic, Thank you for your review. I’m sorry to hear your handset was received faulty; we’re investigating this internally with our warehouse. We’ll get you a replacement within 3 working days. Thank you for your feed-back its greatly appreciated. Kind regard, Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Diligent customers services. Well done
Helpful Report
(Apple IPhone 6s Plus 64GB Silver) - Posted 9 years ago
Hello Olufemi, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Hello Olufemi, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team
Posted 9 years ago
Mobiles.co.uk is rated 4.7 based on 37,797 reviews