Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 38,009 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 38,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“excellent service i really admire it”

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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 2 years ago

“Very easy to move providers”

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Posted 2 years ago

“I am trying to transfer my old number to ID I have been given a PAC from my previous provider when I enter the Information it is saying there is an issue with the information you have submitted? Can you please help”

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Posted 2 years ago

Hello Sui Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your porting and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“Purchasing process works ok, but I did read both yours & iD t&c's fully but nowhere did I see that the monthly charge would increase by CPI +3.9% every April, despite specifically looking for this, until iD's order confirmation email was received. This needs to be made clear at the front end of the order process. I'm toying whether to continue with the contract or cancel at present!”

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(Id-sim-only-deals) - Posted 2 years ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusing email you’ve received from ID Mobile. I’m happy to confirm ID Mobile SIM only deals are not subject to any annual CPI increases and apologise if this wasn’t made clear to you. I’ve sent you an email, please provide us with a copy of the email you received from ID so I can further investigate. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“The process to apply for a new contract or upgrade is greatly simple and straightforward.”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Very good and excellent”

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(Samsung Galaxy S24 Ultra 256GB Titanium Grey) - Posted 2 years ago

“Very good and quick service, very happy”

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Posted 2 years ago

“I was very happy with Mobiles.co.uk who dealt with my order very quickly & it seemed like a very good deal. The only reason I didn't give them 5 out of 5 stars was because the courier messed up & got confused by our house number & so we didn't get the delivery the next day but instead the day after.”

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Posted 2 years ago

“Excellent”

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(Id-sim-only-deals) - Posted 2 years ago

“Website was easy to use. Found an excellent deal on what I wanted and was delivered in three days.”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Quick and easy process! Got phone in less than 24 hours. Kept upto date constantly, excellent customer care 5*****”

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(Apple IPhone 15 Pro 128GB White Titanium Refurbished) - Posted 2 years ago

“Renewed a number of times with Vodafone contract, excellent prices, no problems with cashback offers”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Quick and easy to use can’t fault”

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Posted 2 years ago

“Seamless too all the effort out of buying a mobile phone, also the best deal ever”

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Posted 2 years ago

“It’s good 👍”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Ordered my mobile with sim and it was delivered the next day by courier. Also had a follow up phone call from a member of staff from mobiles.co.uk to see if I was happy with the device and if I had any questions or need any additional help.”

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(Motorola Razr 40 256GB Summer Lilac) - Posted 2 years ago

“The cash back was not worth the hassle to redeem. Didn't like having to give my details into a company I don't know nothing about.”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

Hello James Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry your unhappy with the cashback offer and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“I always find I leave things to my sons when needing new phones, I don't understand half what is on offer. My sons find it easy an where able to explain most to me. Main thing is I'm pleased with the outcome, an am managing to operate it lot easier than first thought. So must have been easy to use.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Easy and pleasant process”

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Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 38,009 reviews