Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,823 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Nice website”

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Posted 1 year ago

“Excellent prices, despatched next day and delivery on time. No complaints at all”

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Posted 1 year ago

“Great customer service very friendly”

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Posted 1 year ago

“Easy to use and find great deals.”

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Posted 1 year ago

“I had to call a few times due to me requiring more detail but all calls were answered promptly and the agents were able to answer my query. Their pricing seems good value for money and the website is fairly easy to use and navigate.”

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Posted 1 year ago

“I have been using mobiles.co.uk for the last 5years ,always found a good deal on the website when my contract has expired,friendly, and helpful staff when I have contacted them to discuss my upgrade. Never had any issues great next day service even on New years Eve when my upgrade phone arrived. Keep up the great service.”

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Posted 1 year ago

“Fab service, quick delivery, best price”

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Posted 1 year ago

“Found deal on internet, no problem, but decided to ring sales to make sure that my existing contract would allow me to take advantage of the deal. Rossie was excellent and took me through what was necessary to cancel my existing contract. The phone arrived next day and so far no problems.”

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Posted 1 year ago

“Easy to use, no nonsense and great deals all round! Would highly recommend.”

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Posted 1 year ago

“HAPPY WITH SERVICES”

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Posted 1 year ago

“Brilliant service very happy”

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Posted 1 year ago

“Very quick and responsive service.”

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Posted 1 year ago

“Easy process with good deals”

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Posted 1 year ago

“On purchase this phone was to be delivered on 31st December. It’s now 3rd January and still no sign of phone being delivered. The tracking app status has not changed or been updated since dispatch!”

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Posted 1 year ago

Hello Deirdre Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re still awaiting delivery of your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

“Really easy to filter and sort through deals and phone choices to get a good deal. Second time using and happy again with the contract I got.”

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Posted 1 year ago

“Best deal”

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Posted 1 year ago

“Quick and easy change over of phones. Excellent service”

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Posted 1 year ago

“Excellent service next day delivery no problem at all brilliant 🤩”

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Posted 1 year ago

“Wow, really fast delivery. All perfect, thanks”

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Posted 1 year ago

“Well 3 bars of chocolates have arrived in a DPD bag but no IPhone 15 Pro Max is present and now I have to wait for mobiles.co.uk to do an investigation. They say they are unable to cancel my number being transferred too. They offered no help so it's down to me to cancel my DD, recover funds from the credit card and cancel the number being transferred. No customer service there then, should have just gone to the Apple shop.”

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Posted 1 year ago

Hello Neil Thank you for your review. I’m sorry to hear your delivery isn’t as expected and understand the disappointment this has caused. Whilst this is being investigated I recommend you contact your existing network provide and request a new PAC code, this should prevent your number from being transferred to the new contract. I have sent you an email with reference number MO212966 in the subject so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,823 reviews