Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,980 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“very good efficient and fast service”

Helpful Report

(Apple IPhone 15 128GB Black) - Posted 2 years ago

“Really easy to pick phone and contract off the Web site . Customer service was really easy to help you out if you do have a problem and the delivery was really fast . Hope the rest of the service is just as good I would recommend you to me friends and family to come away from the big phone network”

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(Samsung Galaxy S23 FE 256GB Mint) - Posted 2 years ago

“Excellent service, ordered phone, received within 24 hours & kept up to date with delivery information.”

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(Samsung Galaxy S23 FE 128GB Graphite) - Posted 2 years ago

“Very fast transaction and fast delivery.”

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Posted 2 years ago

“Phone came no SIM card arrived ,phoned mobile phones and they couldnt help told me to phone Vodaphone who hadn’t received an order now have no phone that works and have be on hold for an hour now .”

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(Apple IPhone 13 128GB Midnight) - Posted 2 years ago

Hello Chantal Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“The phone was broken and did not have an apple battery so didn’t work had to be returned to currys”

Helpful Report

(Apple IPhone 15 128GB Pink) - Posted 2 years ago

Hello Nicky Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve had issues with your device; all Apple handsets come with built in batteries so we are unsure what has caused your handset to become faulty. I’d like to discuss this further in order to clarify your review and tried to contact you this morning however you were unavailable to take my call. As a result, I have sent you an email. Please respond with further information so we can investigate this for you. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Very helpful would recommend”

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(Samsung Galaxy S23 128GB Lavender) - Posted 2 years ago

“Excellent service”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Mobiles.co.uk presented a clear, well organised list of various options (PAYG, contracts, etc) and enabled me to select two different providers which turned out to be very good.”

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Posted 2 years ago

“I haven't started using my simcard as of yet as I am still contracted to the old network yet you still bombarding me with emails!!!”

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Posted 2 years ago

Hello Lotfi Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry the issue with your order and I understand the disappointment and inconvenience this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“Super service, flashing next day delivery despite ordering at 9PM the phone arrived the next morning. Ongoing follow-ups!! Great service overall”

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(Apple IPhone 15 Pro 128GB Natural Titanium) - Posted 2 years ago

“excellent service i really admire it”

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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 2 years ago

“Very easy to move providers”

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Posted 2 years ago

“I am trying to transfer my old number to ID I have been given a PAC from my previous provider when I enter the Information it is saying there is an issue with the information you have submitted? Can you please help”

Helpful Report

Posted 2 years ago

Hello Sui Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your porting and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“Purchasing process works ok, but I did read both yours & iD t&c's fully but nowhere did I see that the monthly charge would increase by CPI +3.9% every April, despite specifically looking for this, until iD's order confirmation email was received. This needs to be made clear at the front end of the order process. I'm toying whether to continue with the contract or cancel at present!”

Helpful Report

(Id-sim-only-deals) - Posted 2 years ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusing email you’ve received from ID Mobile. I’m happy to confirm ID Mobile SIM only deals are not subject to any annual CPI increases and apologise if this wasn’t made clear to you. I’ve sent you an email, please provide us with a copy of the email you received from ID so I can further investigate. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“The process to apply for a new contract or upgrade is greatly simple and straightforward.”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Very good and excellent”

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(Samsung Galaxy S24 Ultra 256GB Titanium Grey) - Posted 2 years ago

“Very good and quick service, very happy”

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Posted 2 years ago

“I was very happy with Mobiles.co.uk who dealt with my order very quickly & it seemed like a very good deal. The only reason I didn't give them 5 out of 5 stars was because the courier messed up & got confused by our house number & so we didn't get the delivery the next day but instead the day after.”

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Posted 2 years ago

“Excellent”

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(Id-sim-only-deals) - Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,980 reviews