Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 38,009 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 38,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Excellent as always saving each time”

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Posted 2 years ago

“My second sim card. Great to deal with and no issues.”

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Posted 2 years ago

“Pleasantly surprised at how smoothly the process was”

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(Apple IPhone 12 128GB Black) - Posted 2 years ago

“Quick easy process”

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(HONOR 90 Smart 128GB Emerald Green) - Posted 2 years ago

“I won’t bother. Trying to cancel after changing my mind was not easy. Unable to set up account on ID Mobile App, in the end I gave up. The SIM is still inside the envelope it arrived in. Cancelled my direct debit and spent over 10mins this morning trying to contact their customer services with the aim of paying my bill, no luck. Customer service no 03330037777 have 5 options, non of which is about bill. After throng 3 times thinking something is wrong with my hearing I gave up. Then went online to their live chat, that was equally useless, I gave up after 5 mins. They want everything done through the App. The same App that I was unable to complete setting up is thesame App I have been asked to pay bill from. I have no intention of stressing my self again, so deleted the App”

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Posted 2 years ago

Hello Naomi Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you are having difficulties setting up your account with ID Mobile. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Order not arrived”

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Posted 2 years ago

Hello Thank you for your review. I understand that we are already aware of your issue and that you are corresponding with our Complaints team regarding your order. We will continue to discuss this directly with you by email. Kind regards Mobiles.co.uk

Posted 2 years ago

“I am very pleased to inform that the deals are brilliant. The delivery is suprisingly fast, next day delivery which i'm really glad about and the box was brand new untouched. Would definitely recommend.”

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(Apple IPhone 15 128GB Pink) - Posted 2 years ago

“Very poor service as its been 2 days and no one has helped me get my sim. I kept getting sent to the other company to resolve the problem”

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(Vodafone-Sim-Only-Deals) - Posted 2 years ago

Hi Muhammed Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today. I’m pleased this issue is now being resolved. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“This I think is the 3rd time Ive replied”

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Posted 2 years ago

“One of the best”

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Posted 2 years ago

“Website is very buggy, customer support wasn’t available to help on weekend. Claimed to take credit card but tried two different ones before a debit card which worked eventually. Price was good though which was the saving grace.”

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(Apple IPhone 15 Pro Max 256GB Blue Titanium) - Posted 2 years ago

Hello Connor Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“Extremely easy to understand and purchase from. Arrived the next day. Fantastic.”

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(Apple IPhone 14 128GB Purple Refurbished) - Posted 2 years ago

“So far mobiles.co.uk left me more then happy Great handset at great price Could not ask for anything more”

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(Google Pixel 8a 128GB Bay) - Posted 2 years ago

“Super simple from start to finish.. Thanks again”

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(Google Pixel 3a XL 64GB Clearly White) - Posted 2 years ago

“Excellent, helpful service. Had been dreading renewing my contract as this had been previously fraught with problems. Not this time- good deal, clearly explained and as promised, trouble free. Very happy.”

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Posted 2 years ago

“Helpful call handler sorted my upgrade out very easily thanks”

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Posted 2 years ago

“Internet is much slower signal quality has gone down, started to cut me off while on call never happened befoe”

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Posted 2 years ago

Hello Zaheer Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear the internet of your recent order is slower than expected. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 2 years ago

“Amazing phone l love it”

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(Google Pixel 8a 128GB Porcelain) - Posted 2 years ago

“Very impressed with the service so quick and easy!”

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(Apple IPhone SE Excellent Condition 64GB Black Refurbished) - Posted 2 years ago

“Not good at all. Have had major issues with contact clarification and still no resolution if I will be receiving my cashback. Would definitely avoid the low prices are not worth the hassle!”

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Posted 2 years ago

Hello Purveen Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 38,009 reviews