Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,822 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Very fast, great deal”

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(Apple IPhone 11 64GB White) - Posted 1 year ago

“Order new phone and contract SIM card not activated what is use of you sending phone and SIM when SIM is not ready to use will have to wait 72 hours for SIM activation if I knew this would have gone to Vodafone direct.”

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(HONOR 90 256GB Black) - Posted 1 year ago

Hello Ramzan Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your SIM card and I appreciate how disappointing this must be for. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Very straightforward and easy to use,lots of information and deals.”

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(Id-sim-only-deals) - Posted 1 year ago

“Amazing Team,”

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(Apple IPhone 15 Pro 256GB Black Titanium) - Posted 1 year ago

“Super quick and easy to upgrade SIM only deal.”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Timely order and best price on the internet. What’s not to like plus £75 to any referred friends. Woooo I’ve just done a cartwheel.”

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(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 1 year ago

“Very good deal, quick service. The person I dealt with on the phone was great last night, Amjed I believe his name was (sorry if incorrect) he went above and beyond. Phone arrived just now and only spoke on phone 6pm LAST NIGHT. Thanks again”

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(Apple IPhone 15 128GB Black) - Posted 1 year ago

“Very easy store to order from… quick and speedy delivery…”

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Posted 1 year ago

“I ordered an upgrade via mobiles.co.uk and it came the next day via DPD. Great service.”

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(Apple IPhone 14 128GB Purple) - Posted 1 year ago

“My vodafone sim only monthly contract was up for renewal. Vodafone prices weren't great so I shopped around and up came mobiles.co.uk. They have the same contract on upgrade at half the price as a current offer. The same day as buying, my contract was extended directly with Vodafone, listed in 'My Vodafone' as the half price contract as listed on mobiles.co.uk. Perfect. The only negative I would give are the auto emails received from mobiles, they seem to be standard and not tailored to the order. For example, they referred to receiving a sim in the post etc which will confuse some people as it was an upgrade/extension of an existing account.”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Excellent straightforward transaction and next day delivery. THANKS”

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Posted 1 year ago

“Cheaper than high street shops, good communication and feedback.”

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Posted 1 year ago

“So good so far great service though I would give someone else the chance to compete against the big guns only time will tell I never give 10/10 always room for improvement”

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Posted 1 year ago

“Simple, Easy, and fast”

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(Apple IPhone 14 128GB Midnight) - Posted 1 year ago

“The customer service very poor. phone calls takes hours to answered. My sim card sent to wrong address”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Gafaru Thank you for your response. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Yesterday our Customer Support team experienced technical difficulties which resulted in longer than usual hold times. I’d like to assist you today and help provide a resolution so, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“Great customer service and very easy to use”

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Posted 1 year ago

“Very good service 👏”

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Posted 1 year ago

“miss leading contract was advertised for £6 and i'm paying £12?! breach of consumer rights contract. i will be making a complaint.”

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Posted 1 year ago

Hello Sohail Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and appreciate how disappointing this must be for you I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“I love my new mobile your service was great”

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(Samsung Galaxy S23 128GB Cream) - Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,822 reviews