Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,878 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Service All good”

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(Google Pixel 8 256GB Obsidian) - Posted 1 year ago

“Cancelled my order ,non delivery from dpd ,and 3 hours trying to sort delivery ,after driver went to wrong address .but refused to answer phone for delivery”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 year ago

Hello David Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear your delivery hasn’t arrived. I’ve reported the issue to DPD in order to reduce this from happening again in future. If your order has been returned we recommend you allow 5 working days for the disconnection before replacing your order. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Easy to order online and prompt timed delivery.”

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Posted 1 year ago

“Easy to find the best deal”

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Posted 1 year ago

“I've bought a contract phone, then a SIM only plan and now I've renewed it again. It's always cheaper than elsewhere and service is good. It s part of Carphone warehouse and Currys so I know it's reputable.”

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Posted 1 year ago

“Best to buy with mobiles.co.uk Better deals”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“VERY PLEASED so far with Mobiles.co.uk I wanted to upgrade to samsung galaxy 24 ultra having previously had 21 fe. I couldn't believe that mobile .Co were offering this phone two third cheaper than my network supplier, and over 24 months rather than the 36 months by my provider. I've had to change network to IDmobile, but so far, all has gone smoothly, my phone was delivered, very nice, old number transported over yesterday , and set up my direct debit. So far so good, and would recommend”

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Posted 1 year ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

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Posted 1 year ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Excellent service and great deal”

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Posted 1 year ago

“Honestly this is my second time purchasing my mobile from Mobliles.co.uk and the time I got a good deal with IPhone 15 pro max, these guys are really good in what they are doing.”

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Posted 1 year ago

“Great communication, awesome customer service. We absolutely recommend.”

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Posted 1 year ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

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(Google Pixel 8 Pro 128GB Obsidian) - Posted 1 year ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Floorless from start to finish Every part of it was spot on”

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Posted 1 year ago

“Very happy with product Excellent quality definitely buy again from this company.”

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Posted 1 year ago

“You cannot be beaten on price or customer service excellent”

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(Motorola Razr 40 Ultra 256GB Infinite Black) - Posted 1 year ago

“Phone arrived very quickly and no problems with it.”

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Posted 1 year ago

“The delivery was prompt and efficient, and I am very pleased with the service.”

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Posted 1 year ago

“Its was fantastic, they provide good mobile with great rate , great experience 👍”

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(Apple IPhone 15 Pro Max 256GB Black Titanium) - Posted 1 year ago

“Big problem! My payment card is at my office address. The office is NOT MANNED until the "Night Shift", btween 8 pm and 6am. Hence the courier was unable to deliver my phone. He didn't bother phoning to find out why nobody was there and DPD's website tracking does not allow an alternative deilvery address. Am I withing the "Cooling Off" periods to CANCEL my order?”

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(Google Pixel 8 128GB Obsidian) - Posted 1 year ago

Hello Robert Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,878 reviews