Name: Mobiles.co.uk
Rating: 4.70

“Having accidentally ordered the wrong phone, Mobiles was very supportive and responsive to help quickly replace with the correct model. At this point I would have given top marks. However the replacement arrived without a sim. On contacting Mobiles I was told they couldn't send me a replacement, that I had to contact the network provider and wait a week for this. Or I could go into the providers high street shop and get one. All very inconvenient and leaves me without a phone for a few days! Why is the customer expected to correct your mistake? Shouldn't you send someone to your local high street shop to get a replacement and then post it for next day delivery? Isn't this real customer service? Unfortunately I cannot give you a top rating because of this failing.”

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(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Kelly Thanks for your review. I’m pleased to hear you’re happy with the service received when contacting our team, however it’s disappointing to hear of the difficulties experienced after this point. A new SIM card wouldn’t have arrived with the replacement device, as the original SIM card where the contract is active should have been retained. This was the reason you were directed to the network for a replacement SIM card to be arranged, so the replacement SIM was active with your contract. I’ll investigate this internally to ensure this is made clear at the time of completing an exchange. Thank you for taking the time to bring this to our attention, customer feedback is vital in helping us improve the level of service provided to our customers. Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Only disappointment was the time it took to resolve.”

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Posted 8 years ago

Hello Nigel, Thank you for your review. We’re really pleased to hear you’re happy with the deal you ordered. We’d like to apologise for any delays caused. Thanks for taking the time to leave your review, your feed-back is very important to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“No problems in getting what I wanted”

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(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello Ray, We’re really pleased you’re happy with the service we provide. There’s nothing like getting what you want. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Recieved the phone quick, it's quite easy to get into contact with mobilephonesdirect however have to wait for a response”

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Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Please note we're Mobiles.co.uk not the company you mention in your review. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Really speedy delivery and so far all working as planned”

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(Apple IPhone SE 32GB Space Grey) - Posted 8 years ago

Hello Ben, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“They understood my problem and quickly told me what to do”

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(Samsung Galaxy S8 Coral Blue) - Posted 8 years ago

Hello Michaela, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

Hello Michaela, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent service with order and delivery of new phone BUT after 3 days my number has still not switched to my new phone. I think that the problem is with EE rather than Mobiles.co.uk but it is very annoying having to carry 2 phones around!”

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(Apple IPhone SE 32GB Silver) - Posted 8 years ago

Hello David, We’re really pleased to hear you’re happy with the service we provide. We’d like to apologise for any delay in your deal switching over. Thanks for taking the time to leave your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Had some good deals.”

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(Samsung Galaxy S8 Coral Blue) - Posted 8 years ago

Hello Helena, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona|Mobiles.co.uk Customer Support team

Posted 8 years ago

“ExChanged my phone to an android but took a week to arrive, but good communication via email”

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Posted 8 years ago

Hello, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Everything came when said it would”

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(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hi Darren, I am pleased to hear you are pleased with the speed of your delivery, we take pride in the speed of our service and delivery. I hope you’re enjoying your new purchase, and thank you very much for taking the time to leave us a positive review, this is greatly appreciated! Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivered on time and a UK SIM free model. Just what I wanted. But as that was as it was advertised it's what I expected.”

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Posted 8 years ago

Hi Harry, Thank you for taking the time to leave such a positive review! This is greatly appreciated as our service is something we take great pride in. I'm pleased to hear you're happy with the phone you've ordered, I hope you're enjoying it! Robyn-Rose | Mobiles.co.uk Customer Support Team

Posted 8 years ago

“Next day delivery (even after ordered after 6pm) and very good price. Only downside for me was not that my first phone arrived damaged, but that the replacement time took so long. Even though it only took a week, it was a week in which I had no phone and was paying monthly for a contract in that month I never had use of the phone for a week. An exchange of phones when the replacement was sent (as with many conpanies) would have suited me better as my phone is vital for work. Now that my new phone has arrived however this is now just a little niggle in the back of my mind.”

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(Samsung Galaxy S8 Midnight Black) - Posted 8 years ago

Hi Jamie! Thank you for taking the time to leave us a review. I am pleased to see that you're impressed with the price of your purchase. I'm sorry to hear that your handset arrived damaged, we can look into compensating you for this due to having to wait without a handset for a while whilst going through the exchange procedure. If you can get in contact with us to discuss this. You can reach us either by dialling 01509 615 474, Monday - Friday 09:00 - 18:00, and Saturdays 09:30 - 18:00, or alternatively you can email us through your online log in area. You can also reach us on Facebook and Twitter, too. Once again thank you for providing us with this feedback. Robyn-Rose | Mobiles.co.uk Customer Support Team

Posted 8 years ago

“prompt service good prices and good customer service”

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(Apple IPhone 7 128GB Black) - Posted 8 years ago

Hi there! Thank you for taking the time to leave such a positive review! Our customer service is something we take great pride in, therefore hearing good feedback about this is always appreciated! I hope you're enjoying your new purchase. Robyn-Rose | Mobiles.co.uk Customer Support Team

Posted 8 years ago

“It was quick and the delivery was very quick. The only shame is there is no support when transferring data from old phone to new phone. That is why it has lost 1 star.”

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Posted 8 years ago

Hi Patricia, Thank you for taking the time to leave such a positive review, our service is something we take great pride in so it's always good to hear some feedback. We also take pride in the speed of our delivery service, so I'm happy to see you're pleased with that! In regards to help with transferring your data to your new phone - Carphone Warehouse do support you with data transfers, and as you have a 12 month warranty with them, they would have been more than happy to help you with this. Once again I'm sorry you weren't advised of this earlier, I hope you managed to resolve this. Robyn-Rose | Mobiles.co.uk Customer Support Team

Posted 8 years ago

“Didn't Couldn't go back on the app Really wanted a plus, but wasn't to be”

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Posted 8 years ago

Hello Chris, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Easy to purchase good choice good value”

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(Apple IPhone 7 32GB Black) - Posted 8 years ago

Hello Robin, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Helpful informed advice from advisor”

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(Samsung Galaxy A5 2017 Blue) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery on time”

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(Samsung Galaxy S8 Orchid Grey) - Posted 8 years ago

Hello Ikhlaq, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. Thanks for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“After ordering online and the order not going through I called to make the order over the phone. Other than the high cost of the call the customer service was spot on.”

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(Google Pixel 32GB Quite Black) - Posted 8 years ago

Hello Sarah, We’re really pleased to hear you’re happy with our customer service however, apologise for any any delays in getting through to us. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The order was taken quickly and competently and delivery was also precise and quick”

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(Apple IPhone 7 Plus 128GB Black) - Posted 8 years ago

Hello, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave a positive review. We hope you’re enjoying your new gadget. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews