Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,796 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices”

Helpful Report

(Apple IPhone 7 32GB Rose Gold Refurbished) - Posted 7 years ago

Hello, and thanks for your review. We’re pleased to hear you got a great deal on some new tech, and really hope you’re enjoying your new gadget. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Rebecca | Mobiles.co.uk Customer Support team

Posted 7 years ago

“I've just received my second contract phone via Mobiles.co.uk. I was sceptical when I first ordered a phone 2 years ago with a cash back redemption, but I have to say the redemption process was very straight forward and all cheques were received promptly (I did heed advice about possible difficulties getting hold of an advisor on the phone so made sure I kept all the order details etc, so that I could access my account online easily. Had I lost the order number at any point over the last 2 years I think I may have struggled to access my account). Mobiles.co.uk telephoned me at the end of the two year contract and offered an extremely reasonable upgrade deal on a Refurb iPhone 7 (on O2 again). Again I was slightly sceptical, about the refurb phone this time, but decided to give it a go. It arrived very promptly and looks brand new. It took quite a while for iTunes to download and restore the phone (which got me concerned at first, but a quick Google search confirmed it can take a while) and then there was no problem to get it set up and it is working perfectly. Having received a direct call from Mobiles.co.uk (a Bristol number) I have saved this number so I will easily be able to get in contact with them should I need it. Based on my experience, I would recommend Mobiles.co.uk, they certainly seem to have by far the best prices out there.”

Helpful Report

(Apple IPhone 7 128GB Rose Gold Refurb) - Posted 7 years ago

Hello, First of all, thank you for sharing your experience with us, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 7 years ago

“Efficient polite”

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(Apple IPhone SE 64GB Silver Refurb) - Posted 8 years ago

Hello, We’re happy to hear you found our service efficient and that you felt our agent was polite. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent service.”

Helpful Report

Posted 8 years ago

Hello Kevin, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Fair price and quick change over.Thank you”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello Geoffrey, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Loved how quickly it arrived! And it's a really great price in comparison to all the high street stores”

Helpful Report

Posted 8 years ago

Hello Emma, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Easy, inexpensive & quick service. Friendly and helpful when there was a problem.”

Helpful Report

Posted 8 years ago

Hello, and thanks for your review. We’re really pleased to hear you’re happy with the overall level of service since placing an order with ourselves. Thanks for taking the time to share your feedback, we hope you’re enjoying your new device Kind regards Rebecca | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery excellent. Overall price excellent. Not so keen on the price of calling & still waiting on my £10 refund I'm due”

Helpful Report

Posted 8 years ago

Hello Diane, Thank you for your review. Our cheques can take up to 28 working days to arrive, if you have been waiting longer than this please contact our Customer Support team on 01509615474 who'll be able to assist further. (This is a local rate number). Thanks again for taking the time to leave a review, it’s greatly appreciated. Kind regards, Leona|Mobiles.co.uk Customer Support team.

Posted 8 years ago

“Best deal on offer & excellent delivery slot to suit my personal needs”

Helpful Report

(Samsung Galaxy S8 Orchid Grey) - Posted 8 years ago

Hello, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Speedy delivery”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great deal, quick delivery. Easy”

Helpful Report

(Apple IPhone SE 128GB Silver) - Posted 8 years ago

Hello Gordon, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The site was simple to use and delivery very quick as well as the tariff i chose competitive.The only problem i had was that at first i could not receive or make calls and messages and had to contact EE to help with that but it was fixed in a couple of minutes.”

Helpful Report

(Samsung Galaxy S7 Pink Gold) - Posted 8 years ago

Hello Kathryn, We’re really pleased you’re happy with the service we provide. Sorry for any delay in getting your line connected. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Great price and straightforward transaction”

Helpful Report

(Apple IPhone 6s 32GB Gold) - Posted 8 years ago

Hello Helen, At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“No hassle ordering. Slight problem with delivery but that was down to delivery agent. Overall very satisfied..”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello, we’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Leona | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Phone arrived very quickly and was exactly as expected.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Delivery on time, port number change straightforward, customer services polite and helpful, happy with service provided!”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Couldn't place the order online but on phoning the agent said he would call me back to save me cost of call. Excellent thereafter quickly ordering phone and setting up necessary direct debit etc. Phone arrived exactly as described. Good, efficient and polite service.”

Helpful Report

(Apple IPhone 6s 32GB Rose Gold) - Posted 8 years ago

Hello, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good online deal, ordering was simple and delivery was fast”

Helpful Report

(Apple IPhone 6 32GB Space Grey) - Posted 8 years ago

Hi Richard, Thank you for taking the time to leave us such a positive review! I am pleased to see that you're happy with the speed of the delivery and the simplicity of ordering as this is something we work towards and take great pride in. I hope you're enjoying your new purchase. Robyn-Rose | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Fone came very quickly”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Christopher, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time. Thanks for leaving us a positive review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Well, not to happy, your system was hacked, and I had a phishing email demanding more money. But other than that it has been quite good.”

Helpful Report

(Apple IPhone 7 Plus 32GB Black) - Posted 8 years ago

Hello Robert, Thank you for your review. I’m sorry to hear you’ve received a phishing email, this is in no way associated with Mobiles.co.uk. We recommend you report this as a phishing scam with your email provider. Thanks for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,796 reviews