Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,822 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deals are always very good. However the cashback process is painful. Why are they still using cheques? I’m sure I’ve forgotten to claim or cheques haven’t arrived without me realising. Otherwise I’m happy with the service and the process of upgrading my contract.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“I like the deals with you it is affordable as well as the deals tends to get even affordable when there is a cashback ..”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Painless and quick to use website. Great choice and value compared to going direct to providers.”

Helpful Report

Posted 1 year ago

“I would love to leave a better review but I have had the phone for 5 days and still unable to register on network hopefully something happens tomorrow.”

Helpful Report

Posted 1 year ago

Hello Emma Thank you for reaching out to us to let us know of your experience and for taking my call today. I’m sorry to hear that there has been a delay in activating your network; I understand the disappointment this would cause. I would kindly ask that you allow a further 24 hours for this to be completed. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“Excellent service”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Ordered my upgrade via the website. It was very easy to do and was completed within 10 minutes. Lots of good deals available also. Would use next time I am due an upgrade. 10/10”

Helpful Report

(Google Pixel 9 256GB Porcelain) - Posted 1 year ago

“A very good service. Mobile phone was delivered very quickly and Mobiles co uk are very good value for money.”

Helpful Report

(Samsung Galaxy S24 128GB Cobalt Violet) - Posted 1 year ago

“Changed contract to an IDmobilesim Very easy to order and allwent as expected including transferring mnumber.”

Helpful Report

Posted 1 year ago

“Quick delivery and a good deal !”

Helpful Report

(Apple IPhone 13 128GB Midnight) - Posted 1 year ago

“Easy to navigate the products.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“The whole experience with this company was plain enough for anyone to understand all straight forward”

Helpful Report

(Google Pixel 9 Pro XL 256GB Obsidian) - Posted 1 year ago

“Very happy with my new iPhone and the speedy delivery. I have used Mobiles.co.uk for my last few upgrade although I tend to upgrade when my phones dies and not every year. I’ve just gone from IPhone 10 to 15 so my old refurb lasted 5 years. Mobiles.co.uk seem to have the best deals and happy with ID mobile’s coverage as well especially as I live in a rural area and signal is never the best.”

Helpful Report

Posted 1 year ago

“Horrible Internet signal even with very good coverage area”

Helpful Report

Posted 1 year ago

Hello Paulina Thank you for your review. I’m sorry to hear you are struggling with your network coverage. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“Absolutely brilliant.three costomer for 20 years and id mobile knocks them out the park”

Helpful Report

(Samsung Galaxy S24 Ultra 256GB Titanium Grey) - Posted 1 year ago

“Exclusive service. Smooth transaction. Would recommend”

Helpful Report

Posted 1 year ago

“4th year in a row I've used mobiles.co.uk and I haven't had any issues yet. Best prices I've found as well as free gifts.”

Helpful Report

Posted 1 year ago

“Great deals and fast shipping”

Helpful Report

(Google Pixel 9 Pro XL 256GB Obsidian) - Posted 1 year ago

“In general I am satisfied with the deals but it does not seem to have any special offers for existing customers and therefore it is quite disappointing. Also I do not understand why they keep making new accounts to claim for cash back instead of using the previous accounts as it is concerning because the old accounts remains active which in my opinion against GDPR”

Helpful Report

Posted 1 year ago

Hello Imad Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“my regular stop for the best phone deals, including upgrades at the end of the contract. the whole family deals come from Mobiles.co.uk”

Helpful Report

(Id-sim-only-deals) - Posted 1 year ago

“great service all the way through”

Helpful Report

(Samsung Galaxy A15 5G Black) - Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,822 reviews