Name: ModafinilXL - Buy Modafinil Online & Modalert Reviews
Address: 825 Dawson Drive, Newark, Delaware
Rating: 4.54

“My order has been stuck or lost in customs for 18 days now, and I keep getting asked to wait. The communication has now gone silent. And they won't reship. The policy of a reship after 2 weeks if the parcel is held up in customs for 2 weeks, obviously isn't true. It used to be seamless when using this company, but now I feel I may have been ripped off.”

Helpful Report

Posted 6 months ago

Hey Troy, Thank you for your reply. I'm really sorry about this issue and I apologize for the inconvenience. Your order has been re-shipped free of charge. You will receive a new tracking number within 72 hours. Thanks for your patience, Support Team

Posted 6 months ago

“It has been 18 days since I ordered from Europe. I have yet to receive a tracking number and my order has not been updated at all. I don't even know what is going on. I have only received this generic reply from a Jasmin Jain: "Thank you for your request. We're investigating the issue and I will get back to you asap. No action is required on your part at this time and I apologize for the delay. I remain at your disposal for any questions you might have." I am very disappointed with this company. It is my first order with them and I will never order here again. They give you the feeling like they don't care about you once they have received your money. Please look for other vendors.”

Helpful Report

Posted 6 months ago

Hello, We sincerely apologize for the delay in providing the tracking number. We had some issues at our European warehouse, but everything has now been resolved, and you will receive the tracking number within 2 days. As compensation, we have applied a store credit of €72 for the Handling Fee for EU Countries (+50%). We hope this solution works for you and makes up for the delay. Your store credit never expires and can be used to pay for your future purchases. Your store credit will automatically apply at checkout. If your order is more than your credit, you will be charged the difference. If your order is less than your credit, the remaining credit will remain in your account forever. I remain at your disposal for any questions you might have. Kind Regards, Support Team

Posted 6 months ago

“14 days - no tracking number, generic replies with templates and no updates. After 5 days from the order confirmation I received: Thank you for placing your order. We have received your payment and your package has been shipped. You will receive your tracking number shortly (usually within 1-2 days, but it may take longer). After my second request for the tracking number they replied: Thank you for your request. We're investigating the issue and I will get back to you asap. No action is required on your part at this time and I apologize for the delay. After my 3rd request the response was: We sincerely apologize for the delay in providing the tracking number. We had some issues at our European warehouse, but everything has now been resolved, and you will receive the tracking number within 2 days. 4th day has almost passed and I have 0 information about my order. I was a loyal customer, but this is just frustrating. You have to pay double when ordering in EU, and yet after 14(!!!) days after they got your money you end up with nothing. I am not sure what is going on with ModafinilXL, but I’d recommend to search for another vendors, it looks really bad.”

Helpful Report

Posted 6 months ago

Dear Jelena, We just wanted to let you know that your refund has now been approved and is on its way to you at the amount of $120. Please note that it can take up to 30 days for the funds to be credited back to your account, but usually it should appear in your statement within 2 – 5 days. Thanks for your patience, Support Team

Posted 6 months ago

“Been waiting for almost two months and have seen 3 parcels not clear customs. Daniel in support constantly responding with cut and paste responses from the website. Don’t waste your time ordering from this vendor.”

Helpful Report

Posted 7 months ago

Dear Customer, Your order has been fully refunded. Best regards, Support Team

Posted 6 months ago

“Are you serious, you ask for a review, when I placed 3 orders, 2 were held and I’ve yet to receive tracking numbers or confirmation they’ve been reshipped, the third one I paid via bitcoins only to be told they didn’t receive payment and would look into it…only to hear crickets…so after 4-6 weeks I still haven’t received a thing, my latest emails requesting updates were/are being ignored….you’ve completely lost me….gone from giving 5 star reviews to wanting to give a minus 5 star rating”

Helpful Report

Posted 7 months ago

Dear Stefan, We are really sorry about this issue. Both of your orders have been re-shipped and will be delivered to you shortly. New tracking numbers are LE705669343SE and LX240165238AE. Your package is being shipped from another continent on the other side of the planet. It may not arrive as quickly as you are used to, so please be patient and wait. It must travel thousands of miles before it reaches your address. Order information may not appear in the tracking system until the shipment reaches your destination country, so sometimes you may see "Tracking details not found" or "Pre-shipment". Once your order is in the country, please use your local postal service's website for the best tracking updates (e.g. USPS Tracking). In addition, you can track all of your shipments at https://www.17track.net/en. We'll email you an additional tracking notification when your tracking number is live. https://auspost.com.au/mypost/track/details/LE705669343SE https://auspost.com.au/mypost/track/details/LX240165238AE 🛬 GOOD TO KNOW BEFORE IT ARRIVED None of our shipments require a signature upon delivery. Your package will be left where it's safe to do so. We will attempt to deliver your package to your mailbox. However, orders shipped to the USA via Emirates Post (RRxxxxxxxxxAE) may require a signature upon delivery. Expect delivery in 10-18 business days for shipments sent via Emirates Post (RRxxxxxxxxxAE), Sweden Post (LExxxxxxxxxSE), Asendia (LKxxxxxxxxxFR), Belgium Post (LDxxxxxxxxxBE), and EMS Express from India (LPxxxxxxxxxIN or EMxxxxxxxxxIN); Shipments sent via Singapore Post (LPxxxxxxxxxSG), Asendia (LPxxxxxxxxxFR), Registered Airmail India Post (RMxxxxxxxxxIN), and Swiss Post (LPxxxxxxxxxCH) are NOT trackable all the way but pass customs easily. ⚡ WE ALWAYS USE THE FASTEST ROUTE POSSIBLE We ship all orders using the fastest shipping method available at that time. We reserve the right to change your selected shipping method to ensure your package is delivered as quickly as possible and clears customs successfully. 🛃 CUSTOMS CLEARANCE Customs clearance is a necessary process for all goods crossing a border between countries. It usually takes 2-3 days, but can sometimes take up to 2 weeks if there is a delay at customs, so you may experience a delay in receiving your items. While we strive to ensure that all packages clear customs (99.7% of our packages clear customs in 🇺🇸 the USA, 🇬🇧 the UK, 🇪🇺 the EU and 🇦🇺 Australia), individual countries have different criteria. In the unlikely event that your package is lost or held in customs for more than two weeks, please let us know - we will reship your order at no additional charge or refund your money if you prefer. 📮 ESTIMATED DELIVERY TIME Unfortunately, we can't give you an exact ETA. The delivery time is not always stable and is also out of our control as it depends on delays at customs, cargo flights, and many other factors. The total delivery time (usually 10-18 business days) depends on many factors because your package is coming from overseas, and your rough estimates are as follows: ⏳ International shipping time (usually 7-10 business days); ⌛ customs clearance time (typically 2-3 days but may take longer); ⏳ in-country transit time (2-5 business days depending on your local postal provider). 💯% SATISFACTION GUARANTEE We want to make sure that you have a positive experience with us. Most of our shipments go smoothly, but if there's a problem with a product, our refund policy ensures that buyers are satisfied with the product they ordered, or their money back. Thanks for your patience, Support Team P.S. Could you please provide the order number for the third order? We don't see any new orders from you in our records.

Posted 7 months ago

“I spoke with a rep, that was reall rude and condescending. Wanted to argue. I pay good money for this product. I shouldn't have to go through any grief on the phone with a representative about the product I'm paying for and when it will be delivered and what I was told by another representative.”

Helpful Report

Posted 8 months ago

Hello, Thank you for reaching out to us. Please note that our company provides only online customer support, so we haven’t made any phone calls regarding your orders. We also couldn’t locate your order using the email or name provided. Could you please share your order number and proof of purchase (such as a screenshot) so we can assist you further? We’re here to help resolve any issues you’ve encountered. Best regards, Support Team

Posted 8 months ago

“Every order is a hassle of phone calls to to confirm and then payment info every time. I did not receive anything. The shipping is way to expensive the product does not as good as advertised and the price is gouging. I never received my second package too!”

Helpful Report

Posted 8 months ago

Hello, Thank you for reaching out to us. Please note that our company provides only online customer support, so we haven’t made any phone calls regarding your orders. We also couldn’t locate your order using the email or name provided. Could you please share your order number and proof of purchase (such as a screenshot) so we can assist you further? We’re here to help resolve any issues you’ve encountered. Best regards, Support Team

Posted 8 months ago

“Everything!!! Going on 2 months and no product yet to arrive. I have demanded a refund and it’s been radio silence. Save your money otherwise this company will steal it.”

Helpful Report

Posted 9 months ago

Dear Customer, We wanted to let you know that your order has been reshipped as per your request. Please remain patient; your order is on its way. You can track both parcels using the link below: https://t.17track.net/en#nums=LE705479429SE,LE705479432SE Please note that international deliveries typically take 14-16 business days. Thank you for your patience, Support Team

Posted 8 months ago

“YOU HAD MY VERIFIED REVIEW REMOVED?!”

Helpful Report

Posted 9 months ago

Dear Daniel, We don´t delete any reviews. Here is your previous review: https://www.reviews.io/company-review/store/modafinilxl.com/22571702 Best Regards, Support Team

Posted 9 months ago

“Order with local RoyalMail delivery in UK it said that local delivery, for which I paid extra, would take 5-7 business days. Order was accepted. Already been a week and the status of the tracking number says it’s still not valid. Tried contacting support and got nothing back. I’m starting to wonder if ModafinilXL is a scam and all the other reviews are fake. Will keep updating this post if anything changes, or if I receive my package but I highly doubt it considering all the order 1 star reviews My order number 367626M”

Helpful Report

Posted 9 months ago

“Not to happy with this site or coustmer service. I still can't track my package. This the message i get 🛫 We Have Shipped Your MXL Order #366323M but when I go to track it on USPS it says label created, not yet in the system. I really was hoping this was a legit site. So far not good at all.”

Helpful Report

Posted 10 months ago

Dear Customer, Your order has been shipped and will be delivered to you shortly. Your tracking number is RR240590102AE. Your package is being shipped from another continent on the other side of the planet. It may not arrive as quickly as you are used to, so please be patient and wait. It must travel thousands of miles before it reaches your address. Order information may not appear in the tracking system until the shipment reaches your destination country, so sometimes you may see "Tracking details not found" or "Pre-shipment". Once your order is in the country, please use your local postal service's website for the best tracking updates (e.g. USPS Tracking). In addition, you can track all of your shipments at https://www.17track.net/en. We'll email you an additional tracking notification when your tracking number is live. https://t.17track.net/en#nums=RR240590102AE 🛬 GOOD TO KNOW BEFORE IT ARRIVED None of our shipments require a signature upon delivery. Your package will be left where it's safe to do so. We will attempt to deliver your package to your mailbox. However, orders shipped to the USA via Emirates Post (RRxxxxxxxxxAE) may require a signature upon delivery. Expect delivery in 10-18 business days for shipments sent via Emirates Post (RRxxxxxxxxxAE), Sweden Post (EAxxxxxxxxxSE), Asendia (LKxxxxxxxxxFR), Belgium Post (LDxxxxxxxxxBE), and EMS Express from India (LPxxxxxxxxxIN or EMxxxxxxxxxIN) ⚡ WE ALWAYS USE THE FASTEST ROUTE POSSIBLE We ship all orders using the fastest shipping method available at that time. We reserve the right to change your selected shipping method to ensure your package is delivered as quickly as possible and clears customs successfully. 🛃 CUSTOMS CLEARANCE Customs clearance is a necessary process for all goods crossing a border between countries. It usually takes 2-3 days, but can sometimes take up to 2 weeks if there is a delay at customs, so you may experience a delay in receiving your items. While we strive to ensure that all packages clear customs (99.7% of our packages clear customs in 🇺🇸 the USA, 🇬🇧 the UK, 🇪🇺 the EU and 🇦🇺 Australia), individual countries have different criteria. In the unlikely event that your package is lost or held in customs for more than two weeks, please let us know - we will reship your order at no additional charge or refund your money if you prefer. 📮 ESTIMATED DELIVERY TIME Unfortunately, we can't give you an exact ETA. The delivery time is not always stable and is also out of our control as it depends on delays at customs, cargo flights, and many other factors. The total delivery time (usually 10-18 business days) depends on many factors because your package is coming from overseas, and your rough estimates are as follows: ⏳ International shipping time (usually 7-10 business days); ⌛ customs clearance time (typically 2-3 days but may take longer); ⏳ in-country transit time (2-5 business days depending on your local postal provider). 💯% SATISFACTION GUARANTEE We want to make sure that you have a positive experience with us. Most of our shipments go smoothly, but if there's a problem with a product, our refund policy ensures that buyers are satisfied with the product they ordered, or their money back. Thanks for your patience, Support Team

Posted 10 months ago

“Have been trying to reach them for several days and all I get are bots. I put in an order on the 31st of last month and I have no proof it has ever left Singapore. Do you honestly think it's going to get here within the 30 day mark. I've posted several reviews on here as it seems the only way to get their attention. Check out my tracking info: LE705298523SE. All I get for responses, when I get them is the "Yes your item is poorly tracked but...". They get you to leave good reviews but promising you more product. I did that the first time and my order came within 15 days. I understand it's from the otherside of the planet but I have had absolutely no proof it has left India or Singapore or wherever. Only on the 20th did it say something about forwarded from Singapore because I blasted them with emails finally about the 30 day policy. I am furious. You can see by my tracking information why. It can be looked at on linexsolutions.com. I have been brushed off the entire way.”

Helpful Report

Posted 10 months ago

“Here we go again. Another overnight order #365650M and days later it still hasn't even been shipped. What happened to you that you that you can't seem to ship anything out in a decent amount of time anymore.”

Helpful Report

Posted 10 months ago

Dear Customer, Your order has been shipped and will be delivered to your address within a few business days. Your tracking number is 9400109105156081155023. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400109105156081155023 💯% SATISFACTION GUARANTEE We want to make sure that you have a positive experience with us. Most of our shipments go smoothly, but if there's a problem with a product, our refund policy ensures that buyers are satisfied with the product they ordered, or their money back. Thanks for your patience, Support Team

Posted 10 months ago

“I wanted to include this little tidbit from your shipping FAQ page: "Our shipping process is focused more on ease of your packages traveling through the postal systems, than overall speed. One well-sent package that does not need to be re-shipped will almost always arrive sooner than one that has swiftly moved through the postal system. If your order is ever stopped for more than 15 business days, we will send a free reshipment. This is not automatic, please contact us." My shipment has not moved for 17 days at all. You've ignored my replies and my two reviews on here by sending each review the same exact copy and paste answer. I have had no update showing you even sent it out. This is not OK. I've been taking snapshots of everything. Honor you promise. Order 363514M”

Helpful Report

Posted 10 months ago

Dear Customer, Please track your parcel here https://tracking.linexsolutions.com/ The tracking info for your package has been updated on June 11. Your package is being shipped from another continent on the other side of the planet. It may not arrive as quickly as you are used to, so please be patient and wait. It must travel thousands of miles before it reaches your address. Order information may not appear in the tracking system until the shipment reaches your destination country, so sometimes you may see "Tracking details not found" or "Pre-shipment". Once your order is in the country, please use your local postal service's website for the best tracking updates (e.g. USPS Tracking). In addition, you can track all of your shipments at https://www.17track.net/en. Once again thanks for your patience, Support Team

Posted 10 months ago

“The product that was from the US was great. Late but great. The rest of the order was not correct & shipped late. I will say customer service was OK. They sent me daily responses as to how it would be resolved. They attempted to resolve it so that was good. This is my 6th order, and most likely my last”

Helpful Report

Posted 11 months ago

Dear Jamie, Thank you for your reply. I'm really sorry about this issue and I apologize for the inconvenience. We´ve re-shipped all the missing pills. You will receive a new tracking number within 24-72 hours. Best regards, Support Team

Posted 11 months ago

“Their delivery time is a scam. They genuinely take like 2-3, sometimes 4 weeks to ship, even when it should be the 1-2 days from paying extra. They didn't give me tracking for the first 10 days of that 3 week wait. BE WARNED ANYONE. ON GOD. I think half the reviews here are fake/botted by the company. I should have listened to the overwhelming 1 star reviews on this page that they are trying to bury. Read how there's like 10 reviews all complaining about how the shipping is a scam and then how they just try to give extra pills (that don't equate in value to the shipping amount). Do not use this service. They are robbing people in daylight.”

Helpful Report

Posted 11 months ago

Dear Jackson, Please provide your order number, and we'll investigate the issue. Best regards, Support Team

Posted 11 months ago

“Unfortunately my delivery arrived late but i was kept informed by this and have been promised 30 free pills worth $69 as a reward for sharing this review”

Helpful Report

Posted 11 months ago

“I ordered 120 pills of modafinilXL and paid an extra $100 for the 1-2 day shipping (US to US). The next day, I get an email saying that 1-2 day shipping won't happen (and it'll be 3-4 minimum, possibly longer) and that my $100 cannot be refunded. As someone who needs the modafinilXL within 1-2 days, this is very disappointing as I chose this company thinking they could deliver on their promises. But it seems as other reviews have said that it does not come on time. And even worse, I am now worried that the pills may be placebo or have no effect (will now have to wait the 3-7 days to test this). I am very unhappy with this service. And judging by other comments in this thread, people are saying it is common that the 1-2 day shipping is a scam and they instead take 2-3 weeks or some crazy amount of time. People need to be aware of this scam - do not buy from here until they resolve this!!!”

Helpful Report

Posted 11 months ago

Dear Jerry, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with the shipping delay. As compensation for the delay, we've included additional pills with your order. We understand your need for prompt delivery and regret not meeting that expectation this time. Please rest assured that our products are of the highest quality. We've been in business for many years due to the effectiveness and reliability of our products, and we stand by their efficacy. Thank you for your understanding and patience. Best regards, Support Team

Posted 11 months ago

“I am currently studying for my MCAT and paid $120 in shipping for $250 worth of drugs. I wake up and hear all of a sudden they cannot fulfill overnight orders for US domestic, "order not being available for immediate dispatch via the overnight USPS Priority Mail Express service." When I received this email they just gave me 30 more pills which is worth less then the shipping I originally paid for (wtf). If you are unable to fulfill the shipping I paid for I would want a refund.”

Helpful Report

Posted 11 months ago

Dear Customer, We sincerely apologize for the inconvenience you've experienced. We understand your frustration regarding the shipping issue. The 30 additional ModaXL tablets we provided are valued at $179 from our US stock, which more than covers the $120 you paid for overnight shipping. This was intended to compensate for the shipping cost and to ensure you still receive value for your order despite the delay. Thank you for your understanding and patience, Support Team

Posted 11 months ago

“Terrible service. It takes ages for them to ship the product. the customer service is just a disaster. All their answers are vague and mostly copy-pasted from their website. After 3 weeks I still have not received my product. the USPS status does not update and says international transit for over a week now. I guess they sent by the cheapest possible mail instead of express 7 days delivery as promised. egregious. I doubt they have even sent anything.”

Helpful Report

Posted 11 months ago

Dear Ardeshir, You're correct, your package is very poorly tracked, however, the shipping method used in your case has proven itself very well in terms of customs clearance and we can guarantee that packages sent via this shipping method pass the customs easily in 99.7% of cases and will NOT be seized by customs. Our shipping process is focused more on the ease of your packages traveling through the postal systems than overall speed. Also, when choosing between traceability and delivery guarantee, we choose the second option so that our customers from the US, Australia, and other countries can be sure that they will finally receive their package because a package seized by customs is the most frustrating thing, even though we offer free re-shipping in this unfortunate event. I understand that you wish to receive your order as soon as possible and that you also expect to be able to track it all the way, but trust me, we’re doing our best to assure your package will pass customs easily. Most of our packages can’t be tracked until reaching the destination country because the tracking information usually updates at the first port of your country. Additionally, I would like to inform you that for urgent orders, we are happy to provide our US customers with the option of domestic shipping via USPS from our warehouse in New York. This option is more expensive, but you are guaranteed to be able to receive your parcel within a week and be able to accurately track its location. None of our shipments require a signature upon delivery. Your package will be left if it's safe to do so. We will try to deliver your package to your mailbox. Resuming, one well-sent package that does not need to be re-shipped will almost always arrive sooner than one that has swiftly moved through the postal system but is seized by customs. I remain at your disposal for any questions you might have. Kind Regards, Support Team

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

ModafinilXL - Buy Modafinil Online & Modalert Reviews Reviews