“I had online shop delivered last week with one dairy, and one meat item already one day past their use by date. It is actually illegal to sell out of date foods of these types. The rest of the fresh food I was delivered was very short dated. I also paid for carrier bags but well over half the food was delivered loose and I had to gather it up in armfuls from the tote delivery boxes. We're in the very vulnerable group so this was really bad, and I'm not getting any younger so bending down low to get so many armfuls of shopping is a back killer. I phoned four different people at Morrisons to try and sort out the mess that was my shopping, and only got one of my items refunded. On my second call to customer service one of the customer service people said since the food was delivered on Wednesday and some items were use by Thursday (with date) that was two days, and there was no way I could have refund on these out of date/short dated items some running out on the Thursday. I didn't even get the shopping delivered until 21:20 on the Wednesday so I certainly didn't have two days so I gave up on that person. I rang in yet again and another agent said I had to take photos of everything - that was about 15 photos and then send them on a e-mail before I'd even be considered for refund! It was a lot of hassle and fiddle-faddle I never asked for when I did my shopping with Morrisons. I phoned another agent and said about the problem of uploading large files and she said she'd send me a link to where i could upload the photos. None arrived, I'm still waiting. As sending a large number of attachments with no zip software (I haven't got any) is likely to get refused by "Postmaster" for being too big file size to send attached to an e-mail, I ended up resorting to Messenger in able upload my photos and I had to explain for the 5th time what had gone wrong. I eventually got refunds via that route, but no compensation and no compensation for having paid for bags and not having my shopping in bags.. As someone that can't risk popping to the shops to buy the things that went wrong, I am totally reliant on Morrisons to get the shopping I need for a week. It's useless it all running out of date in the first two to three days after the shop and some of it already out of date. I'm not impressed. It's a shame as previously I had had a good experience but this was the absolute pits and I don't think I can trust Morrisons anymore.”
“Worst of supermarket retailers, produce and bakery look unappetising, stores are grubby looking ( You just don't want to carrying on shopping and walk out) and the customer service skills level don't exist, it's all about " Whose can be rudest to the customer service skills". Shall me using and helping the local little businesses from now on.”
“Letting too many people in, some mask, some maskless ( no one accosted by staff or security) and then letting people in at 10.30am instead of opening time 11.00am ( Sunday 28th February 2021) I was wondering what the special occasion was, there was hardly anyone queueing outside at all or no signage to say if it's people hour or anything really strange store (Holloway) and no hand sanitizer.”
“As a value disabled customer I do my shopping weekly on a Thursday I think home delivery service disgraceful week in week out I continue get out date food that only last 2days I do A weekly shop I expect my food and shopping to have a 7days window use by date it not good when I buy food last for a week that I cant used the food because by Saturday all my weekly food use by date dont last till following week
remembering I do my shop weekly on Thursday also it would be nice for morrison to have stock they always seem be out of stock on lots of items this as stop who ever work at top really need sort out how they organise this it not right and not fair on your valued customers.”
“Stopped going to Morrisons in Grimsby ( address is Cleethorpes ) unhygienic and unapproachable staff just two reasons !! During the lockdown no effort has been made to protect staff or shoppers. Disgusting. I know many people who agree with me.”
“Just heard from staff members that 60+ staff in a distribution warehouse for Morrisons have the Covid-19 and 10 staff in store have it and some have to isolate and staff said that management and higher up don't give a hoot. No wonder staff look miserable and their Customer Service skills have gone down the pan and they want to leave. I will no longer be a Morrison customer. Aldi here I come.”
“Worst supermarket retailer ever, should go bust soon, government guidelines does not exist, as for face masks I can't see many people wearing any ( and they bragged to newspapers about masks 🤬🤬) staff moaning constantly about working their all the time and highly paid management, well they hide and have the store in a mess and let it go to pot. As long as I'm breathing I shall never shop in a Morrisons store again, I value my life.”
“Downloaded the app to get teacher discount. The app says not registered for discount and when i try to reregister it says already a member. Its one big con to get people to shop there without giving you the discount”
“Downloaded the app to get teacher discount. The app says not registered for discount and when i try to reregister it says already a member. Its one big con to get people to shop there without giving you the discount”
“Holloway store North London:
Lidl posing main threat, aside from that the embarrassment I endured 3yrs ago (stealing coffee)!! Yet receipt with CS. I was ganged up on by non British (yes, I've lived in Nigeria), no doubt this deleted.... But, 8 against 1 then police who shook hands with me! Dare not repeat what officers said re Morrison's.
Hey Morrison's fix the leaking fridges, stop smoking at rear near bakery, get off mobiles, desist speaking in different languages, assist customers.
Please retain the few Irish/British staff who stuck around all these years. ME? wouldn't return if I were paid (!!). I was BANNED for being falsely accused of theft.....
Dirty, lazy lying lot of current staff. CLOSE ASAP & take the c rap with you.
Whoever trained/employed initially "needs" training.
Adiós.”
“No one should be treated like an idiot: Morrison enforcing wearing yellow stickers if you are excempt. Come on disabilities come in all shapes and forms, Morrison should know that and not make people feel inadequate, come a yellow sticker for what " good behaviour" come on Morrisons this is unexceptable behaviour, maybe give your staff and managers a sticker for " good behaviour"from what is being said and read about you, Morrisons could be finished by the end of the year, Thousands and thousands have started boycotting you.”
“Disability Discrimination and Harassment on Sunday 20-09-20, I sent a detailed description of a serious case of DDH to your complaints department on the day that it occurred, I have written to CEO Mr Potts and I can only say the response has been nothing short of insulting and have failed to recognise the seriousness of my complaint”
“Ridiculous how you are letting so many people in store at one time during this pandemic. No staff manning doors, shocking greedy grabbing profiteering company. If any redundancies should be happening it should be all management upwards and some of your lazy miserable shop floor staff.”
“Instead of closing down your Camden Town Morrison this store was perfectly clean, huge and nice stall, why don't you close your Holloway Road Store for good, was in there and it's a dirty place and dim and I saw a rat no one interested and staff not interested in customers at all and just blank you. Horrible place shut this place down and take your rats with you in Holloway. Aldi, Lidl here I come.”
“I have today been on the phone to Morrisons customer services and pensions depts for at least 11/2 hours trying to sort why my daughter hasn’t been added to my on line discount. I was passed from pillar to post
And spoke to at least 10 people two of them managers and no one could help me. No reply to e mails One even sent me a copy of a form which as it was a copy I could not access. Morrisons Customer Services is the worst I have ever know. No one helps just passes you from dept to another”
“RUBBISH/ FRAUDS....Government guidelines just gone from this company, should have undercover press go in the stores and see maskless people, no social distancing and abuse given out to people...Then they will be closed down and should BE CLOSED DOWN, never have I felt such anxiety shopping in this place.”
“Years ago Morrisons was s brilliant company but now it has hit rock bottom, aggressive staff, non existent over paid management. Time to do a big overhaul of your staff, management and stores Morrisons and call it day or let someone else take you over. Oh how I miss Sir Ken Morrison and how he ran them stores....A genius he was, but now it has all gone to POT.”
“Morrisons has really gone downhill, the customer service skills that staff are suppose to have, have gone most staff have become rude, aggressive and I don't care attitude, management don't want to know your problem and hide. The stores are extremely dirty, shelves well not as full as the Morrison I know. It's time to overhaul and get rid of your top people and poor in store management and staff. The staff that are pleasant look haggard and tired and have aged overnight, such a shame. Morrison is no longer in the same league as the other supermarkets and a gut feeling tells me they won't be around much longer, maybe closures or a take over is on the cards.”
