“Disability Discrimination and Harassment on Sunday 20-09-20, I sent a detailed description of a serious case of DDH to your complaints department on the day that it occurred, I have written to CEO Mr Potts and I can only say the response has been nothing short of insulting and have failed to recognise the seriousness of my complaint”
“Ridiculous how you are letting so many people in store at one time during this pandemic. No staff manning doors, shocking greedy grabbing profiteering company. If any redundancies should be happening it should be all management upwards and some of your lazy miserable shop floor staff.”
“Instead of closing down your Camden Town Morrison this store was perfectly clean, huge and nice stall, why don't you close your Holloway Road Store for good, was in there and it's a dirty place and dim and I saw a rat no one interested and staff not interested in customers at all and just blank you. Horrible place shut this place down and take your rats with you in Holloway. Aldi, Lidl here I come.”
“I have today been on the phone to Morrisons customer services and pensions depts for at least 11/2 hours trying to sort why my daughter hasn’t been added to my on line discount. I was passed from pillar to post
And spoke to at least 10 people two of them managers and no one could help me. No reply to e mails One even sent me a copy of a form which as it was a copy I could not access. Morrisons Customer Services is the worst I have ever know. No one helps just passes you from dept to another”
“RUBBISH/ FRAUDS....Government guidelines just gone from this company, should have undercover press go in the stores and see maskless people, no social distancing and abuse given out to people...Then they will be closed down and should BE CLOSED DOWN, never have I felt such anxiety shopping in this place.”
“Years ago Morrisons was s brilliant company but now it has hit rock bottom, aggressive staff, non existent over paid management. Time to do a big overhaul of your staff, management and stores Morrisons and call it day or let someone else take you over. Oh how I miss Sir Ken Morrison and how he ran them stores....A genius he was, but now it has all gone to POT.”
“Morrisons has really gone downhill, the customer service skills that staff are suppose to have, have gone most staff have become rude, aggressive and I don't care attitude, management don't want to know your problem and hide. The stores are extremely dirty, shelves well not as full as the Morrison I know. It's time to overhaul and get rid of your top people and poor in store management and staff. The staff that are pleasant look haggard and tired and have aged overnight, such a shame. Morrison is no longer in the same league as the other supermarkets and a gut feeling tells me they won't be around much longer, maybe closures or a take over is on the cards.”
“Ordered an online shop for my 86 year old Father. Shop came on time but shame on the driver who left all the shopping on the door mat and then stood back and watched whilst my Father (with a heart condition and limited dexterity etc) struggled and became very distressed and breathless. Some 24 cans of beer went missing!? I have now made over a dozen calls to get an apology and compensation for my Father to no avail. Iceland and Waitrose offer humanity and care in these challenging and worrying times.
SHAME on Morrisons”
“The person below who says they work for Morrisons in click and collect I can understand what you are saying and maybe your store is one of the good ones but you can't explain why the customer service of some staff and management is atrocious and head office, no one wants to shop in store because they want to be safe and judging by what is seen Morrison is not following government guidelines too many people let in etc, and staff have a bad attitude now because they have been giving the title "Key Worker" you don't see nurses, postmen, bin men, teachers acting that way. Yes people are grateful to get food from supermarkets and shops but for those who have been treated shoddily by Morrisons when this lockdown eases and pandemic ends people won't forget their treatment from Morrisons whether it be staff, managers or head office they will go elsewhere and you know in retail they are forever getting rid of staff and management.”
“Morrison must have the worst staff and management ever employed (some staff are nice though but only a few) yes they have worked during this pandemic but so have others too ( including me) but it doesn't give them the right to shout,abuse or laugh at customers like Morrison staff. Where did you get these people from Morrisons? Managers don't care about anyone except their bank balance and profits. You should be fined for not following government guidelines, which you are not. Seriously Morrisons you need to restructure your staff and management, plenty people out there looking for work, young and old who can offer better customer service than what you have now! You do know that the customers pay your staffs wages, without them you wouldn't have a business. Be careful Morrisons because when this virus dies down people will not forget how they were treated from in-store to online delivery and will defiantly be boycotting you because reading these reviews you are peoples last option/ resort because other supermarkets are fully booked or too busy and that says it all and speaks volumes!!!”
“Why oh why does this company brag to the newspapers that they are " feeding the nation" and keeping their " customers safe in store" blantantly lying. They are letting too many customers in at a time, no social distancing, no one Manning anything to keep anybody safe, masks have gone out of the windows in this company...and you wonder why they are saying the virus are in the supermarkets but this company doesn't CARE AT ALL, wonder with all the bragging you do to the newspapers, wonder what they will think of all these bad reviews that you are getting and the lies you are telling 🤔 Wish there was a zero button or minus button for this company one star is way to generous. Hurry up Amazon take over this company ASAP 👍”
“Home delivery from there Oswestry depot is a joke , cancelled 2 weeks on the run , conflicting emails , cancelled then next morning delivering again only not to receive it, waited 2 hrs for click and collect alternative. Apparently management know of the problem but can’t sort it out , I have off to Sainsbury’s!”
“For goodness sake Morrison in Holloway Road is free for all, no queue control where are the facemasks, staff and customers must be all excempt. People touching open food and putting it back arggggghhhh. Staff unhelpful and walking off and shrugging shoulders when asked where a product is just plain rude. Staff just don't seem to care or want to be in a job because myself and few customers heard staff saying to each other that "they can't wait for the place to close down for good" the customers are saying that, that store is closing down soon, well the store is the worst out of every Morrison store it doesn't look like a Morrison store at all, this store is dinghy, dirty, leaking roof with buckets in place, apart from a couple staff are really lazy and rude and unhelpful....somehow I don't think this Morrison branch in Holloway Road will be missed....Camden Branch has everything.”
“So many items out of stock online and click and collect but when you go to investigate in store EVERYTHING IS ON THE SHELF...Morrison people are using online and click and collect with you because it's been made very clear that the virus is lurking in the supermarkets and people are following the government guidelines and are being safe and are shopping online and using click and collect to protect themselves and everyone, but you don't care because you are more worried about what goes into your tills in store than online. When I went to check on the shelves you had no queueing system it was free for all, where are you getting your management and staff from, some members of staff was literally shouting at people or other colleagues, this is not customer service. Stop with the fake media headlines " Feeding the Nation" if you can't get with the times with technology then this company will not be around very long. Get rid of bad management, bad staff and get up to date with the times and the future with technology and up your game with online ordering, otherwise you will be going under very soon....Your are losing a lot of customers, I mean a lot.”
“Delivery has not arrived unable to contact anyone this is the second tome this is the worst company for online shopping. Totally unreliable and do not keep you informed if not delivering as promised. Customer service is a joke as all automated you are unable to contact anyone. Packers just substitute with anything regardless of cost or whether it is on short date absolutely rubbish company. I WILL NOT USE THEM AGAIN”
“Morrisons Halfways - Delivery Service failure for a registered blind lady over 50 during Covid19 lockdown...
I am writing this review for my friend who is registered blind, I am her best friend who created an online delivery account with morrisons 2 weeks earlier, and this was our first ever use of the Morrisons Delivery Service from Halfway Store, Sheffield.
I placed the first order a week in advance of the delivery date, the order value was around £130. The order arrived on time by a friendly professional delivery driver, well done Morrisons delivery guys.
The order arrived with around 9 items substituted and 4 items missing, one of the items was Morrisons white bread, we where concerned why they had not substituted this simple and well stocked product with any other white loaf ? This made many of the other items ordered useless as they where purchased especially to make sandwiches.
I phoned the help desk as i live 50 miles away and could not pop over to supply her with bread. The help desk refunded £10 as a gesture of good will, although this made no difference to the fact she could not leave the house under any circumstances to buy bread due to her position. Some of the sandwich food went to waste.
The following week we decided to give Morrisons a second chance.
Upsettingly again many of the items where substituted and again several items missing. I immediately called the help desk and spoke to "SAM" a very helpful employee who promised the missing items would be delivered the following day.
The following day a delivery bringing the missing items was made and similar items where delivered, however because the replacement items where different there was a credit to be refunded to us.
We did nothing at this stage thinking Morrisons would call us and refund the difference.
This did not happen instead an UNPROFESSIONAL & DEMANDING lady called 2 days later from the Halfway store announcing herself to be a Morrisons employee working in the department of Support Doorstep Delivery's ? a department we had never herd of ? She explained she was nothing to do with the Morrisons Online Shopping, this confused me and raised my suspicion as to why this different department of Morrisons should be calling me asking for a payment ?
She was very strong willed like some sort of dept. collector and spoke down to me, advising we had to pay for the extra delivery immediately!
I tried to explain the story but the lady talked over me wouldn't listen to my explanation and made me feel like i was a criminal.
Her attitude and avoidance to listen to my explanation made me feel upset and angry, especially knowing Morrisons actually owed a credit to us and not that we owed Morrisons any money.
I had to put the phone down on the employee as she would not stop talking and her failure to let me explain was making me feel really bad about the situation. She made 2 further attempts at calling me which i did not answer.
I have since then made over 7 calls to the customer help desk, I have sent many messages via the Morrisons Facebook and over 8 emails to customer services, all trying to explain the situation and in hope of some one confirming we did not owe Morrisons any money and they in fact owed us a refund for the difference in price.
We both feel let down by our first ever customer journey with Morrisons and will definitely not be using their delivery service again.
We have still not had any confirmation of the so called DEPT , an explanation or apology from Morrisons.
Very saddening they can treat a registered blind lady over 50 in this position during lockdown...”
“I had a delivery paid for and should have been delivered last evening. Waited and waited. Rang Customer Services (wrongly named) and was just told by a robot there were some difficulties and call ended. Rang this morning and there was no apology, no explanation of why I wasn't up-dated and told order will be delivered this evening - how do they know it's convenient? Luckily, I didn't have a hungry baby waiting for them!!”
“Should be delivered from 22:00to 23:00, now 23:45 still waiting, no text or phone about delay Morrison's team, if people ordered delivery most probably they are not well, behave in that way is inhuman! Also most needed products that were ordered and paid will not be delivered regarding to your email”
