“This is our first ever online shop with Morrisons. We bought over £150 of groceries. Almost every item of fruit and vegetable was expired and expired tomorrow. More than 5 items were actually rotten. Impossible to use.
It looks like Morrisons are using the pandemic, to dump their old or expiring stock on unsuspecting online customers. (Who are too frightened to shop in store).
Despicable - so please be warned, and warn others.”
“The only place I could get a slot for click and collect was from Morrison’s it was just before Xmas. I placed my order amounting to £105 As I loaded the shopping into the car I could not believe how it was packed. Soft fruit bananas and pears were under a heavy turkey. Biscuits and bread were under heavy 4 pint bottles of milk. Another bag had fresh tomatoes under big bags of potatoes and carrots. Unbelievable. When I started to unpack the shopping at home I soon realised that there were some items missing, I ordered 4 packs of chicken livers, I was charged for them. I was furious. I live out in the sticks and had to drive back to the nearest town 9 miles away that meant I had to go into Tesco to buy the the damaged and missing food items. The whole purpose of doing click and collect was so I don’t have to go into a shop.
I contacted Morrison’s by e mail but the response I got was absolutely disgusting, they wanted photos of the damaged items even though I told them they had been binned. They reluctantly refunded £3.16 for the chicken livers that I had been charged £5.20 for.Over the space of 6 days I sent 7 emails asking for the refund that I was entitled to, I was getting so frustrated with the attitude of who ever was dealing with my issue. It took 10 days to get a refund.no apology what so ever.
No more MORRISONS for me, I will stick to Tesco and Waitrose, never had a problem with either .”
“We placed our first ever on line delivery order yesterday basically due to Covid and to adhere to lockdown. I wasn’t sure what to expect and wasn’t expecting perfection but I certainly wasn’t expecting a e mail less than two hours before delivery informing us almost a third of the items would be missing and/or replaced, seventeen items to be precise ! Some of the replaced items were similar or the same but different brands although most more expensive ? The most notable was red wine. We ordered wolfblass red Cabernet and some French Cotes du Rhône all of which were missing. Not only were they replaced with totally different wines, Shiraz but the ones selected were almost double the price ! This, despite one bottle of red, a merlot being available at the same price but instead of adding more of this chosen item, they’ve added completely different and significantly more expensive items !
We thought not going to the shops was the right thing to do but this outcome makes me think that was a mistake and I certainly won’t be using Morrison’s again if this first experience is anything to go by !”
“Always had good quality fresh fruit and veg in past. After New Year period the quality has been appauling. Most produce has gone off within a day or two and the packs of bacon not much better even when showing a good sale by date. Will leave alone until improvements are made to these items and they get a grip with their shoddy display of produce. Fishponds store is becoming a less inviting place to shop, its unclean at times and sometimes looks a jumbled up mess. Perhaps new management is required to get a grip of this place and make it a place where people want to shop in a clean and well organised environment!”
“Appalling home delivery service. Order initially did not turn up despite e-mail confirming late delivery (2nd time). Following day advised of rede livery time and order just cancelled by e-mail. Other orders large numbers of missing items and or unsuitable substitutes, lots of short use by dates.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Nutmeg, Morrisons, Whitehaven and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Morrisons, Whitehaven store and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Morrisons,Blyth is a disgusting disgrace with no regard for the customer. Their cycle rack outside is not covered by cctv,not to mention filthy.The 'manager' was vile! with a couldn't care less attitude.Staff are not much better.Three members of staff not wearing facecoverings today.Only worth visting if you're desperate!,thankfully not often.”
“30.12.21 H17.00. Shame of you Morrison in Stamford Hill! You MUST protect your customers! I've been attacked by a customer after having urged a woman to follow the social distance. She didn't have the mask. Security didn't do anything, the cashier nr9 laughed at me when I left. This man kept calling me B...and shouted at me even when I was doing my complaint. If the virus is spreading around is because the rules are not followed. I am extremly vulnerable and this week I did not get the shopping online. When I explained why I was worried, this man shouted at me to stay at home. Shame of you and of your employee Morrison. I have been humilated and none defended me....You should close instead to allow people going around in the shop without the mask and the security being paid for doing nothing! SHAME OF YOU!!!”
“Morrisons Reigate is now about as bad as it can get. No point making a complaint as they don't do anything about it. Social distancing still not being followed. Customer Service really couldn't get any worse. Staff just can't be bothered and it really shows. It's dreadful and I urge everyone to find a different store to shop in. You are definitely NOT covid safe at Reigate and if you have a question about produce, save your breath as the staff just can't be bothered to find out or even be a bit pleasant. And don't ask for a loaf of bread to be sliced as you'll just get ignored or sighed at. These issues are not isolated incidents but consistant occurances.”
“If anyone wants to buy an electric toothbrush Oral B Pro 2 do NOT buy it because i bought one and when I opened it its charger plug adapter was European which doesn’t work in the UK or you have to buy a new charger or plug adapter because if you return it they don’t refund you also it’s more expensive than in other stores and the quality is not good enough as others what they do is they double the price and put them on sale 50% off amazed customers to buy them”
“Collected first online shop on 23 December pm (Aberdeen) and found that many items were substituted or not available. (e.g. Gammon not available and no replacement, turkey provided was 3kg heavier than that ordered and an inferior brand, salad platter had a sell by date of 24 December) . Looking around the store I found the type of turkey I had ordered on the shelves. Thanks to Sheila in customer services for providing a refund on the platter. So disappointed that the Christmas shopping products ordered in November were not available and caused stress to source at short notice. Paid for items I will not use. Will not use Morrisons online shopping again.”
“Purchased a cooked ham joint to have with crusty bread cheese and pickles for Boxing Day afternoon , so disappointed, it was tasteless and very processed even the dog turned his nose up at it , so it’s gone in the bin ,”
“Ordered Christmas food in Oct, went to collect at allotted time kept waiting for 30 mins in freezing cold while they looked for it, to then find Turkey was replaced with a goose, if I’d wanted a goose I would of ordered one . Also ordered the beef Wellington absolutely shocking was tiny and nothing like the picture total waste of money. Will never use Morrison again for a Christmas order dates on produce very short literally had to use it all by Boxing Day.”
“Ordered Christmas specials. (MEAT & DE
SSERTS) went to collect on Christmas eve straight from nights. Order totally wrong. I ordered turkey wrapped in pork crackling enough for 8 people got a piece that wouldn't have fed one person, I also ordered 2 gluten free chocolate logs, which was replaced by a Christmas cake??? This was last year. Would never order from them again they couldn't even be bothered to sort it out. Spoilt our Christmas Dinner.”
“Ordered my Christmas food from Morrisons online on the 30th October, went this morning (24/12) to collect my order and was told my dessert is not available and do I want a substitute. If I had wanted the substituted dessert, I would have ordered that instead of the one I ordered. Greatly disappointed, you would think ordering early the food you wanted, you would expect to get them.”
“as an 80 year old incalid pensioner living near Newtown Powys ,,I was delighted to discover your doorstep delivery seevice ,
the first 2 orders were fine , the 3rd had a lot of things substituted ( nb ...I always state NO SUBSTITUTES)
and I asked to return them , and was told I would be credited £15 on my next order ...
which I put in on dec. 21st when my pension came in ,
and as usual stated ...NO SUBSTITUTES ....I had also been previously told that there was plenty of stock and all shelves were restocked eack night and your assistants collected the doorstep orders each morning for delivery that day, plus that my credit was on my order ,
As it was Christmas and the first time I had been able to place an order for some time my list was longer that usual with a few extra Christmas luxurys added ....and AS USUAL SPECIFYING NO SUBSTITUTES ....
CAME THE MORNING OF THE 22nd ....( delivery day) I was suprised to get a phone call from a young man at aprox 2.30
to say they were jusy about to do my order, and as things had been flying off the shelves ALL DAY , THERE WERE QUITE A FEW THINGS ,NO LONGER AVAILABLE ,SO WOULD I MIND SUBSTITUTES ...I SAID WELL ACTUALLY YES I WOULD AND WAS DISAPOINTED TO HAVE BEEN EXPECTED TO TAKE THE STORES LEFTOVERS ...but might need to have a few depending on what wasnt avaikable,,,
we went through my order over the phone, one thing after another ...NO LONGER AVAILABLE ...I TOLD THE YOUNG MAN TO FORGET A LOT OF MY ORDER , BUT AGREED TO A FEW SUBSTITUTES ....AS LONG AS THEY WERE OTHERS I SPECIFIED ....HE SAID HE WOULD CHECK AND RING ME BACK IN A FEW MINUTES .....HE NEVER DID RING BACK .
EVENTUALLY YOUR DELIVERY MAN CAME IN THE DARK AT ABOUT 5pm ...in a hurry no time to stop or check ,with a lot of stuff !!!! which came to a massive £140 ...I paid and he left ....
as I unpacked the bags I became more and more horrified
as I unpacked one lousey MORRISONS OWN GRAND SUBSTITUE , ONE AFTER THE OTHER ....WITH VERY FEW OF THE QUALITY BRANDS I HAD ORDERED ...MOST OF IT STUFF I wouldnt eat even if hungry ...plus un heard of things
,rotten ...I mean really rotten spring onions, NO CARROTS ,
AND FOR MY ORDER FOR 2 nice crispy appls ...I got 2 GIANT BAGS OF PEWNY LITTLE THINGS , AND THE SAME FOR MY 2 red oniins ...I GOT TWO BIG BAGS OF THEM,
MY REQUEST FOR NICE SWEET ORANGES I GOT THE SAME AWFULL INEDIBLE NASTY LITTLE SOUR THINGS I had tgrown out last time , instead of two packs of little ITALIAN TIREMIZUS ...I GOT TWO UTTERLY REPULSIVE SLABS OF MORRISONS OWN WHITE SYNTHETIC FLAVOURLESS FOAM STUFF WITH BROWN STUFF ON TOP
I TOOK ONE SPOONFULL TO TEST AS SOMETHING RESEMBLING HARSH ALCOHOL HIT AND BURNED MY THROAT AND i spat the awfull stuff out ...for my Bertolli organic olive oil I got yet anoth two bottles of yet more MORRISONS OWN BRAND AND FOR MY SLICED HAM FROM THE DELI , A PK OF ROUND BITS OF SALTY STUFF RESEMBLIN PINK PLASTIC ...AS SO THE LIST WENT ON ,
PLUS NO £15 CREDIT FROM THE PREVIOUS ORDER ...
WELL DEAR MORRISONS ...IM SO GLAD YOU FOUND SOME OLD BAT TO UNLOAD YOUR LEFT OVERS ON TO ...
HAPPY FLAMING CHRISTMAS TO YOU TOO”
“Ordered Christmas shop, Morrisons claimed they had delivered. However, no delivery, when complained, Morrisons said they had canceled the order.
We are Pensioners with limited means and must now wait three to five days to be re-embursed. No apology from Morrisons and now we will not be able to get our Christmas shopping.
Well done Morrisons, Happy Christmas!!!”
