“Ordered Christmas food in Oct, went to collect at allotted time kept waiting for 30 mins in freezing cold while they looked for it, to then find Turkey was replaced with a goose, if I’d wanted a goose I would of ordered one . Also ordered the beef Wellington absolutely shocking was tiny and nothing like the picture total waste of money. Will never use Morrison again for a Christmas order dates on produce very short literally had to use it all by Boxing Day.”
“Ordered Christmas specials. (MEAT & DE
SSERTS) went to collect on Christmas eve straight from nights. Order totally wrong. I ordered turkey wrapped in pork crackling enough for 8 people got a piece that wouldn't have fed one person, I also ordered 2 gluten free chocolate logs, which was replaced by a Christmas cake??? This was last year. Would never order from them again they couldn't even be bothered to sort it out. Spoilt our Christmas Dinner.”
“Ordered my Christmas food from Morrisons online on the 30th October, went this morning (24/12) to collect my order and was told my dessert is not available and do I want a substitute. If I had wanted the substituted dessert, I would have ordered that instead of the one I ordered. Greatly disappointed, you would think ordering early the food you wanted, you would expect to get them.”
“as an 80 year old incalid pensioner living near Newtown Powys ,,I was delighted to discover your doorstep delivery seevice ,
the first 2 orders were fine , the 3rd had a lot of things substituted ( nb ...I always state NO SUBSTITUTES)
and I asked to return them , and was told I would be credited £15 on my next order ...
which I put in on dec. 21st when my pension came in ,
and as usual stated ...NO SUBSTITUTES ....I had also been previously told that there was plenty of stock and all shelves were restocked eack night and your assistants collected the doorstep orders each morning for delivery that day, plus that my credit was on my order ,
As it was Christmas and the first time I had been able to place an order for some time my list was longer that usual with a few extra Christmas luxurys added ....and AS USUAL SPECIFYING NO SUBSTITUTES ....
CAME THE MORNING OF THE 22nd ....( delivery day) I was suprised to get a phone call from a young man at aprox 2.30
to say they were jusy about to do my order, and as things had been flying off the shelves ALL DAY , THERE WERE QUITE A FEW THINGS ,NO LONGER AVAILABLE ,SO WOULD I MIND SUBSTITUTES ...I SAID WELL ACTUALLY YES I WOULD AND WAS DISAPOINTED TO HAVE BEEN EXPECTED TO TAKE THE STORES LEFTOVERS ...but might need to have a few depending on what wasnt avaikable,,,
we went through my order over the phone, one thing after another ...NO LONGER AVAILABLE ...I TOLD THE YOUNG MAN TO FORGET A LOT OF MY ORDER , BUT AGREED TO A FEW SUBSTITUTES ....AS LONG AS THEY WERE OTHERS I SPECIFIED ....HE SAID HE WOULD CHECK AND RING ME BACK IN A FEW MINUTES .....HE NEVER DID RING BACK .
EVENTUALLY YOUR DELIVERY MAN CAME IN THE DARK AT ABOUT 5pm ...in a hurry no time to stop or check ,with a lot of stuff !!!! which came to a massive £140 ...I paid and he left ....
as I unpacked the bags I became more and more horrified
as I unpacked one lousey MORRISONS OWN GRAND SUBSTITUE , ONE AFTER THE OTHER ....WITH VERY FEW OF THE QUALITY BRANDS I HAD ORDERED ...MOST OF IT STUFF I wouldnt eat even if hungry ...plus un heard of things
,rotten ...I mean really rotten spring onions, NO CARROTS ,
AND FOR MY ORDER FOR 2 nice crispy appls ...I got 2 GIANT BAGS OF PEWNY LITTLE THINGS , AND THE SAME FOR MY 2 red oniins ...I GOT TWO BIG BAGS OF THEM,
MY REQUEST FOR NICE SWEET ORANGES I GOT THE SAME AWFULL INEDIBLE NASTY LITTLE SOUR THINGS I had tgrown out last time , instead of two packs of little ITALIAN TIREMIZUS ...I GOT TWO UTTERLY REPULSIVE SLABS OF MORRISONS OWN WHITE SYNTHETIC FLAVOURLESS FOAM STUFF WITH BROWN STUFF ON TOP
I TOOK ONE SPOONFULL TO TEST AS SOMETHING RESEMBLING HARSH ALCOHOL HIT AND BURNED MY THROAT AND i spat the awfull stuff out ...for my Bertolli organic olive oil I got yet anoth two bottles of yet more MORRISONS OWN BRAND AND FOR MY SLICED HAM FROM THE DELI , A PK OF ROUND BITS OF SALTY STUFF RESEMBLIN PINK PLASTIC ...AS SO THE LIST WENT ON ,
PLUS NO £15 CREDIT FROM THE PREVIOUS ORDER ...
WELL DEAR MORRISONS ...IM SO GLAD YOU FOUND SOME OLD BAT TO UNLOAD YOUR LEFT OVERS ON TO ...
HAPPY FLAMING CHRISTMAS TO YOU TOO”
“Ordered Christmas shop, Morrisons claimed they had delivered. However, no delivery, when complained, Morrisons said they had canceled the order.
We are Pensioners with limited means and must now wait three to five days to be re-embursed. No apology from Morrisons and now we will not be able to get our Christmas shopping.
Well done Morrisons, Happy Christmas!!!”
“Second time in two different stores I have asked the butcher to mince lamb for me .....the excuse the first time was the machine has been cleaned ( 4pm in the afternoon on a Sunday!) The second time I was told they could not use the mincer on lamb as they had used it for beef ! ,I then asked the Manager (St Andrews store) to clarify the matter she just backed the butcher up , I can add more but what’s the point they obviously are not interested in negative reviews .”
“The Morrisons in Sutton Road Maidstone does not seem to have control on the number of customers going in. In the 1st lockdown they were very good keeping track but now and we are in tier 4 it has become very dangerous to shop in there with the absence of strict guidance and lack of control. Just reduce the number of people and get control before it gets any worse!”
“Absolute disappointment from delivery and stock through to customer service. I am still being charged for delivery pass even though it was cancelled 2 months ago. When I contact customer services I am told it is cancelled and no payments taken. They ask for evidence that it has been taken but I am unable to send images to their customer services email address. I am unable to cancel membership. Next point of call is the bank.”
“Sutton branch click and collect -terrible service. To begin with, I waited in the bay for 30 mins before staff turned up with my order and most of the mandatory items including milk have been removed my order. Ordered salmon for my main Christmas meal to be told they did not know how I preferred it to be cut, so they removed it from my order. There is no way for us to select our preference from the website. They should have called to check but none bothered. And this has happened twice in a row. I HAVE RUINED MY CHRISTMAS ORDER BY ORDERING WITH MORRISONS. 11 items and all poultry were removed from my order as they did not have it prepared in time (the staff told me) I wont waste my time again.
Staff said the manager would call me to apologise. But none had bothered so far.
And it's not gonna help anyway.”
“If I could give zero I would. Morrisons should be ashamed of themselves. Like thousands of other people, I have had my more vouchers stolen. I live in Northumberland and the vouchers that I had been saving towards my xmas shop were requested and spent in Sittingbourne, Kent. Some 330 miles away from where I live. Contacted Morrisons to receive the generic email which in a nutshell blamed me. They try to claim that customers are "allowing" their accounts to be hacked. Even though my password was unique to them, they refuse to investigate. They refuse to enter into any discussions. They refuse to refund. They refuse to accept any responsibility. They have stopped responding to emails. They have a serious breach in their security that I have since found has been going on for over 18 months. Despite Watchdog and Rip Off Britain investigating, they still will not help loyal customers to get back their stolen vouchers. I will never again shop in there. Disgusting!”
“Lost my card for doorstep delivery offered to pay by cheque or cash my order looks like its cancelled very rude lady i am on the government list and cannot go out celiaceliabroberts”
“1st and last time I will use the Click & Collect service.
I placed a large wine order, 19 Crimes 1 x 1.5lt bag in a box at £14 each, 1 x 19 Crimes The Uprising Red Wine at £10 each, 3 x 19 Crimes Chardonnay at £6 each and 9 x 19 Crimes Red at £6 each, the total £105.15, the 15p is for the carrier bags. I did not get the 1 x 1.5lt bag in a box, 2 of 3 x Chardonnay, 2 x Uprising Red Wine (1 too many) and I didn’t get any of the 9 bottles of red wine but I did get 9 bottles of Chardonnay. In summary I didn’t receive 1 bag in a box at £14 and 1 bottle of Chardonnay at £6 = £20. I did get an extra bottle of Uprising at £10, therefore, my final bill should be reduced to £95.15. They only reduce the final payment to £99.54 so they still owe me £4.39 and I have 9 bottles of Chardonnay that I don’t want. I returned to the store today in Pontefract to get my 9 bottles swapped for what I ordered and try to have the £4.39 refunded to my credit card. An assistant from the click n collect department came out to see me. I fully and calmly explained to her the 4 errors made to my wine order. The assistant fully understood but needed to talk to her manager Richard who was in the warehouse to find a solution to my dilemma. Richard said there was no solution and they could not exchange the 9 bottles given in error or refund the £4.39 that was owed to me due to some calculation error. I think that this is unacceptable. I am not asking for anything which is not due to me – a simple exchange and a refund of the monies owed. I hope that we can come to an agreement and settle this issue promptly. Thank you.”
“Placed our first and last online order. When it arrived there were a number of lines (in stock when ordered) substituted amazingly for more expensive versions, 7 key lines crossed off which meant I them had to go shopping, broken eggs and a tub of chocolates charged for but missing. Made 2 complaints, 1 about the chocolates which they refunded and one for paying for such a poor service and having to go shopping for the lines they crossed off when they were in stock when ordered and they never bothered replying at all! Quality of meat poor when cooked as well. First and last time!”
“I am an ex meat and fish manager, I was treated like dirt and I was expected to treat my staff even worse. Constantly cutting staff hours during quite times and forcing them to do extra when busy. Despicable company. If only the general public knew how staff were treated they wouldn't shop their.”
“I was in Morrisons last Saturday the 5/12/2020 I've already written to Morrisons regarding there social distancing rules which they seem to have abandoned they still haven't gotten back InTouch with me so I've emailed Nicola sturgeon regarding there failure to continue to enforce the social distancing rules that Nicola sturgeon have set out for the public to follow. I usually spend a lot of money in there each week but that's going to stop as from now.”
“Please don't depend, or waste your time in contacting Morrisons Customer Services. Unfortunately, I can only presume the poor people on the end of the phone listening to complaints have their hands tied. I gave up in the end, my complaint about a humiliating experience at the Stone store went unresolved. Perhaps that's Morrisons strategy! Not particularly a good one if they lose customers because of it. It's no wonder many people prefer other supermarkets where they know if something goes wrong with a customer experience, they are listened to and things are put right. However, I do thank the many shop workers in all supermarkets and shops for putting their safety at risk for all their customers during this pandemic.”
“I hated my recent visit to Guiseley Store/Leeds with the 'free for all' attitude; there were no restrictions on numbers, people were queuing down the aisles to pay as it was so busy; therefore you couldn't get products from the shelves safely. Morrisons Manager attitude was that it is up to individuals to Safe Distance - it just wasn't possible with the number of people in store! I felt very vulnerable and unsafe at this time .... I shall not be returning!”
“We are currently in Tier 3 because of the Covid crisis......and yet in the last few weeks it been a bit of a free for all in Morrisons in Buxton. There is no monitoring of numbers in the shop, and little evidence of social distancing and that particularly includes the staff, who seem quite happy to walk up to you when you are looking for goods. The store is quite small, and now they have filled the ailse with Christmas lines in free standing boxes and baskets, turning the shop into an obstacle course and making it impossible for people to keep any reasonable distance part. The only time I feel safe in this store now is very early in the morning, when it is relatively quiet.”
“7 times I have got the meal deal, sandwich, snack and drink and 7 times the discount has not been taken off and seven times I have informed the appropriate people. This is immoral, illegal, incompetent and pretty disgusting. It is my local so will continue to shop there but wish I didn't.”
“Please check prices on offers advertised against what you are actually being charged.
Ordered 2 bottles of lanson champagne great on offer should have cost 46.00 the invoice charge was 58.00 A nice little earner for Morrisons, or would have been had they been able to deliver it.
Same delivery ordered 2 fillet steaks told they had been replaced with rib eye which were more expensive, on checking I don't have rib eye would you believe I have fillet again overcharged.
I'll use Tesco in future, I don't need the hassle
Not good enough Morrisons Internet shop.”
