“Looked on the website to see the opening time for Morrisons Colindale was 09:30 only to be told on arrival at 10:00 that it was 11:00 only. Store is apparently only open for NHS staff until 11:00. I complained that the web site does not make this clear but the three security staff just shrugged and suggested that Morrisons were not responsible for their own website. Several other frustrated customers also turned away. This is really not good customer service no matter how you try and spin it. By the way, they actually had around zero customers. Fortunately there are other supermarkets...”
“Every week is mussing items most of the time not even sustitued which leaves you without, deliverys late, and not even getting the emails that tells you its gonna be late theyre supposed to, absolute mess. Take your money elsewhere.”
“Lots and lots of substitutes missing items damaged items and shear incompetence with customer service even continuing to take delivery saver payments that had been cancelled more than 8 emails complaining and trying g to get my wrongly taken payment refunded even the ceo office has been awful offered £20 refund that was never received all I want is my delivery payment refunded looks like now I have to contact trading standards I would hate to think this has happened to other people !!!”
“Delivered unwrapped, contaminated, out of date, unfrozen food. CEO and managers not interested or bothered about complaint. Customer service was disgusted and agreed full refund. Didn’t happen! Do not waste your money at Morrisons”
“Has an order booked between 11 and noon today, it is now 6pm and STILL waiting. I've had home deliveries for months and always on time. My opinion is taken on too many orders and can't fulfil their obligations”
“I always shop at Morrison’s at carton Norwich but today we are in lockdown and the store was full of shoppers it was mad no staff people didn’t know how to qua for the tills. Please get things right as this is not how the government is saying to keep safe”
“Visited Morrisons Morecambe on Sunday 1st Nov, I asked a member of staff if there was any more sugar as the pallet was empty, he twice said he couldn't hear me when I am certain he could, he then replied that he had no idea, I then suspected he wasn't staff so asked him if he worked there, he shouted at me at the top of his voice and proceeded to walk off refusing to speak to me. So if you visit the Morecambe store, don't ask the middle aged tall balding man any questions, or you are likely to get told off. Rude beyond words.”
“Tried numerous times since beginning of Sept about £5 voucher code but it’s never been resolved now all phone lines and emails not acknowledged because they are FEEDING THE NATION! What a farce”
“Covid safety! Not!
Morrisons have been a top retail for safety measures in place. Now we are facing another lockdown and the rules have gone backwards!
No queing system, people can now exit the same area as entrance, causing everyone to cross paths and be in close proximity to each other! This is just madness when it's about to be very busy the next few days!”
“Placed an order for online delivery. Sat waiting between 6pm and 8pm. Kept checking messages in case. At 8:06pm I received an email to say they had cancelled my order. No reason or comeback. I won't be ordering again from them.”
“Complained to Morrisons about significant overcharging at Edgbaston store and about points not being added to card and "Disappearance" of 5000 points each time reached 5000+
Strange ? or deliberate fraud by ???
Received 7 automated replies from customer services each promising to reply within 7 days...NO REPLY or explanation ever
received”
“The 10 items only till is useless unless you abide by the stipulation. I was in Morrison’s Leigh and a guy with a trolley with approximately 30 items was allowed to use the till. On asking a member of staff why she indicated that they were told to use it by the manager when it gets busy. I have 3 points
1. It wasn’t busy
2. It doesn’t help with the Covid-19 situation
3. Why have it when it doesn’t mean what it says
Very disappointed”
“Morrisons Lysander Road Bristol – avoid until Covid is gone. Today 31 October was comical if it wasn’t so serious. Morrisons seems to think it is a good idea for a young man to dress up as a clown attached to a red balloon and prance amongst the shoppers at the checkout. This guy was out of breath, not wearing a mask and up close and personal to numerous shoppers. A number of shoppers were uneasy and commented. I requested the manager to find out what kind of risk benefit logic was attached to this. In response, a young girl turned up claiming to be the manager with no badge or mask but plenty of attitude. But it’s Halloween was her reason. When I laughed out loud, she reverted to the argument that the guy was exempt because he has asthma and that was what Boris Johnson said. Two points of negligence there already. 1. Why have an ‘at risk’ doing that ‘clown job’ therefore increasing risk to him and 2. Why put shoppers at risk when he could be doing a more backroom role and another that could wear a mask could fulfil this extremely important task.
In fact, many of the staff were either not wearing masks (including the manager) or using them as lazy face nappies. The customer base for this store is older generation and it’s a pity Morrisons cannot comprehend that these lives are more important than shifting Halloween merchandise (the shelves of which by the way were empty). Obviously this pandemic is beyond the wit of Morrisons so I for one will be avoiding until it is over.”
“We had issue with online order we placed back in May. Two of the products were fresh cream cakes, not very fresh as 3 days beyond use by date. We were very close to eating them but luckily I noticed date . My Wife is classed as extremely clinically vulnerable and the consequences of eating one of these could have been extremely serious. I contacted Morrison’s customer service to complain and did not even receive an apology or explanation.
I was not happy with this and escalated to head office and again was treated appalling by Jordan who worked at head office. I complained to CEO and no joy with that. Morrison’s should be held accountable but they seem to get away with murder. They have broken the law but no one will do anything about it.”
“bought morrisons cumin seedsi absolutely useless, no taste whatsoever , although still 2 years to go on the sell by date they are dead as a doornail , tried to leave a review , they made me register an i then gave up trying to review the product , all they wanted was to sell.”
