“Covid safety! Not!
Morrisons have been a top retail for safety measures in place. Now we are facing another lockdown and the rules have gone backwards!
No queing system, people can now exit the same area as entrance, causing everyone to cross paths and be in close proximity to each other! This is just madness when it's about to be very busy the next few days!”
“Placed an order for online delivery. Sat waiting between 6pm and 8pm. Kept checking messages in case. At 8:06pm I received an email to say they had cancelled my order. No reason or comeback. I won't be ordering again from them.”
“Complained to Morrisons about significant overcharging at Edgbaston store and about points not being added to card and "Disappearance" of 5000 points each time reached 5000+
Strange ? or deliberate fraud by ???
Received 7 automated replies from customer services each promising to reply within 7 days...NO REPLY or explanation ever
received”
“The 10 items only till is useless unless you abide by the stipulation. I was in Morrison’s Leigh and a guy with a trolley with approximately 30 items was allowed to use the till. On asking a member of staff why she indicated that they were told to use it by the manager when it gets busy. I have 3 points
1. It wasn’t busy
2. It doesn’t help with the Covid-19 situation
3. Why have it when it doesn’t mean what it says
Very disappointed”
“Morrisons Lysander Road Bristol – avoid until Covid is gone. Today 31 October was comical if it wasn’t so serious. Morrisons seems to think it is a good idea for a young man to dress up as a clown attached to a red balloon and prance amongst the shoppers at the checkout. This guy was out of breath, not wearing a mask and up close and personal to numerous shoppers. A number of shoppers were uneasy and commented. I requested the manager to find out what kind of risk benefit logic was attached to this. In response, a young girl turned up claiming to be the manager with no badge or mask but plenty of attitude. But it’s Halloween was her reason. When I laughed out loud, she reverted to the argument that the guy was exempt because he has asthma and that was what Boris Johnson said. Two points of negligence there already. 1. Why have an ‘at risk’ doing that ‘clown job’ therefore increasing risk to him and 2. Why put shoppers at risk when he could be doing a more backroom role and another that could wear a mask could fulfil this extremely important task.
In fact, many of the staff were either not wearing masks (including the manager) or using them as lazy face nappies. The customer base for this store is older generation and it’s a pity Morrisons cannot comprehend that these lives are more important than shifting Halloween merchandise (the shelves of which by the way were empty). Obviously this pandemic is beyond the wit of Morrisons so I for one will be avoiding until it is over.”
“We had issue with online order we placed back in May. Two of the products were fresh cream cakes, not very fresh as 3 days beyond use by date. We were very close to eating them but luckily I noticed date . My Wife is classed as extremely clinically vulnerable and the consequences of eating one of these could have been extremely serious. I contacted Morrison’s customer service to complain and did not even receive an apology or explanation.
I was not happy with this and escalated to head office and again was treated appalling by Jordan who worked at head office. I complained to CEO and no joy with that. Morrison’s should be held accountable but they seem to get away with murder. They have broken the law but no one will do anything about it.”
“bought morrisons cumin seedsi absolutely useless, no taste whatsoever , although still 2 years to go on the sell by date they are dead as a doornail , tried to leave a review , they made me register an i then gave up trying to review the product , all they wanted was to sell.”
“This is specific to the rice they sell, including Morrisons microwave basmati rice.
All the rice I have bought from Morrisons tastes damp and musty, I honestly don't feel safe eating the microwave pre-cooked rice.
I'm also having to leave a review here because it won't let me do it on their site even after registering. All I can think is that they're not letting people review the dodgy products.”
“My online grocery order was due to be delivered in Wed. 21st Oct. beween 2.00 and 3.00 pm. When it had not arrived by 3.45 phoned my local supermarket, but no option to speak to anybody there, just the Pharmacy.
I then called Customer Services, who put me on hold whilst they tried to contact the store. After waiting 10-15mins was told they could not get through to anybody. I rang back again At 4.20 and was told that Driver had marked my address as having been delivered. I told the operative I most certainly had not bad my shopping delivered but she said she could not help further. An emailed shopping receipt was sent to me at 3.05 pm. This usually happens when driver has made a delivery. I then wondered if my shopping had been accidentally delivered to a wrong address.
At 5.00 pm my shopping arrived in a battered white van, (not a Morrisons van). Drive
r said he was in a hurry and said my order had gone out in the wrong van, etc., etc.
I am not blaming the driver or the shop at all as mistakes are bound to happen. But I am both angry and disappointed that Customer Services did absolutely NOTHING to help. I gave my tel. No. to both operatives at CS but nobody ever did call me back. Surely that is what they are paid to do??
Also being as the store was not accepting phone calls, except for Pharmacy, what was I supposed to do.
Never again will I shop with them after this upsetting and frustrating experience.”
“The previous review says nothing whatsoever about quality, and this is something this dreadful company lacks. The local Dover branch have now done away with the social distancing measures they brought in. Why? Even the staff have no idea. With most staff not even wearing masks I would stay away if I were you.”
“Very disappointing, shelves were empty and then was told to go to the self service, which was madness as there was a till that was almost finished! When I got to the self service, after informing the member of staff I had cash, I tried four tills before complaining to him that there was nowhere telling me which tills Only took cash. There were no signs at all, THEN I had to queue for one as there were only two of them! Absolutely ridiculous, the whole visit was a complete waste of time, as soon as we left we went to Waitrose, more expensive but had more time to enjoy on my weekend off! Very disappointing, you need to sort yourselves out Morrison’s otherwise you’ll be the next shop to shut!!!”
“I have always shopped at Cribbs Causeway branch but never again! Since Covid I have decided never to shop there again. The whole experience is thoroughly unpleasant from the time you enter where you are met by staff on the door looking very threatening and making you feel totally unwelcome. The in store experience is even worse as to pay you have to follow a one way system up and down aisles to then queue for the only one checkout that is normally open! Never again! Asda,Aldi and M&S welcome customers so they have my custom from now on.”
“Bought filet steak that looked nice in the package but once opened it was just basically folded up scrap meat I contacted morrisons customer service and had no reply whatsoever”
“Bought filet steak that looked nice in the packet but once opened it was basically scraps of meat folded up underneath i complained to customers service online and had no reply whatsoever”
“Self isolating. Big order on line. Very disappointed. 15 missing items like flour, yoghurt, shrimp, gin, toilet paper, crusty rolls, hot cross buns, frozen summer and Black Forest fruit, Substituted with raspberries and blueberries which won’t work in my recipe. Substituted plain unscented toilet paper with the perfumed Toilet paper .and my daughter suffers from contact dermatitis when it touches her skin. I asked for one bag of merits piper and one bag of king Edward potatoes. Sent two Maris pipers! Same with mushrooms. Coffee filters box open on both ends, several items pictured below expiration day 2 hours after delivery. My advice, forget Morrison’s.”
“On Thursday afternoon I made my weekly visit to Morrisons at Grays Essex where I usually spend on average 50 pounds and it was an unpleasant experience! There were no baskets at the main entrance so I had to walk to the till area to pick one up, at the till area there are no cleaning products to clean the basket, not Covid safe! I then had to return to where the entrance is as I wanted to purchase something from the fish counter, again not particularly Covid safe as I had to walk to an area of the store and back just for the basket, unnecessary time spent in an enclosed environment! At the fish counter a member of staff was replenishing the fresh fish display and was ignoring myself and another customer, but was able to talk to another member of staff! At this point I would have left the store but there were certain items that I really wanted to purchase so I made my feelings clear at the customer service desk and was told this would be passed onto the store manager, who knows if it was or not! I continued with my shopping and then queued to pay, avoiding the self service area as there were customers without face coverings and the area does not allow for adequate social distancing. I was told I could go to a till and to my horror the member of staff was not wearing a face covering! I spoke to the member of staff who told me to go to that till and several excuses were made on behalf of the staff member and then the cashier was asked if he had a face covering, which he did and put it on, upon request. If I had not mentioned this how many hours would this employee have worked and potentially been infecting customers and their work colleagues? It is situations like these that are going to bring our country to its knees once again. Never mind what Boris says, we can learn a lot from countries like Italy and Germany! Morrisons must start insuring that it provides a Covid safe environment for all !!! or I will no longer be shopping there or anyone else that is keen to avoid catching Covid 19.”
“Last two online orders, half the things left off order, you cannot tell me there is no chicken left in the whole store, will never use online shop again.”
