“Had a disaster of a home shopping delivery for elderly parent, I swear they tell the pickers to give the stale and out of date and damaged to the online customers. So I decided to go to the store to pick up the essentials, even though the virus is lurking about in these places, well at least 95% of staff not wearing masks I saw staff munching chocolates and passing them backward and forth and then serving customers not even sanitising their hands. To top it off queuing at tills to be told "Cash only, system not working' okay these things happen but why didn't you put signs up not one sign to state this and before customers entered the store make tannoy announcements, from what I saw customers left their shopping very angry and went elsewhere to shop. During this pandemic Morrison you have been really bad and thinking about profits and money and not people, to have customers queuing like this and let them put their shopping on the conveyor belt and tell them "cash only" at the last minute is unacceptable behaviour Morrison. When this pandemic is over people won't forget how they were treated by Morrison, and by my reckoning it's not all good !!! People will be saying, Tesco, Sainsbury, Aldi, Lidl and Waitrose here I come!!! It should be People Before Profits NOT Profits Before People !!”
“Tried online delivery with Morrison, never again, what a hassle, placed order, booked slot, paid, order date came and went, phoned them kept getting cut off again and again, when I did get through told me issue with payment ( they love this excuse ) rang my bank... No problem with my bank or payment. Rang them again ( rolling eyes) told them that I want a refund.... Well hear this out they wanted to keep my money even though my order had been cancelled by them ( this is theft ) said I would go to papers got my money back after 14 days... All I can say if this company intends on keeping your money and not delivering the goods on-time or cancelling the order off their back, fight for your money go to the press but don't let them fob you off its your MONEY !!! The worst company/ retailer ever, it's PROFITS before people, health and safety for this company and when I could go in store it was a shambles, very dirty, unkept and during these challenging times staff in this company have a chip on their shoulder and think it's okay to shout abuse, belittle or bark at customers or make the customers feel anxious this company use to be nice on their manners but over the years gone way downhill... Thinking this company won't be around much longer.”
“Officious and unpleasant staff member
Extremely annoyed after visiting Morrisons in Cardea, Peterborough for my weekly shop this evening.
Only one check-out was open, with a queue almost an aisle deep with people with large trollies, like mine, waiting to get served. Queue must have been over 20 minutes long. I'd previously gone to the self-serve tills but a really officious employee said noi trollies allowed, and she wasn't going to ask for another serviced till to be opened. I wandered round the store a bit more waiting for the queue to go down. When I went back later I saw a man with just 2 items - two boxes of beer - get turned away by this same employee because they had to be carried in a trolley because of their weight ... and that happened when there was absolutely no-one using any of the self-serve tills. When I got to the one open served till I found the queue even longer than before. I just wasn't willing to wait over 20 minutes to get served, so I took the three essential items from my full basket and went to the empty self-serve tills to pay for them. One of the items was a bottle of wine, but the next thing I know this same member of staff came up behind me and, without my even having seen me, almost shouted at me to give her space. When I explained where the trolley was, as I couldn't wait that long to be served, she got really uppity saying that it wasn't her job to deal with that. A really upsetting experience, and quite unnecessary when the self-serve tills were all empty.”
“Several times recently I have ordered special offer items on my delivery and click and collect orders only to be told these items are not available! And each time I have checked the store and these items are on the shelf still on offer.. why is this?.”
“Just watch a social media of a man refused service for having a disability against the law I thought he was asked to wear a mask he stated he was exempt they then demanded proof so he state his condition was between him and his doctor so they refused entry and if he didn't leave they would call the police. And this is just one of many times Morrison have done this it all over social media I have a exemption certificate on my phone because I don't want a lanyard around my neck like some sort of leper stay back a man with a disability I hope Morrisons can do better”
“I placed my very first online grocery delivery and chose Morrisons in Reading (as I love their products and have been a long standing customer). I found the experience very time consuming (2.5 hours), but happy that I was able to find a delivery slot. On the morning of delivery, I got a message to say my order had been cancelled. I e-mailed, asking why, no reply - so I had to go and do a supermarket shop, which I really wanted to avoid, as don't feel safe instore, a very basic e-mail came through telling me that order was cancelled due to operational reasons and that my money should be refunded in less than 5 days. I then replied saying could they explain that this answer wasn't really acceptable, no answer, forwarded to customer services, no answer, forwarded to General Store Manager, no answer - nearly two weeks on and still nothing. Maybe Morrisons simply aren't geared up for this change to the way we shop. Tesco however, had got it right, they are now receiving my money instead and will continue to going forward.”
“Concerning the Alnwick store in Northumberland.
I was concerned to see a member of the security staff (distinguished by neck and facial tattoos) and a member of the sales staff walking around the store without face masks seemingly unconcerned about how close they were to customers.
I appreciate the store's policy on this matter and their willingness to investigate but this is the latest of several similar incidents I've witnessed at this particular store.”
“Morrisons you need to really sort out your customer service department, teach your staff customer service skills, management have not got a clue about Covid government guidelines! Sir Ken Morrison would be turning.....your stores and customer service department and some of your staff ( some are really nice) and management need to get their act together and STOP blaming COVID because when this is over customers will not forget and will think with their feet in the future and will probably shop elsewhere”
“I went to Morrison’s corton wood today bought my food I needed at end I was given voucher for five pounds I got home and date to get this voucher was today 19 th how silly is that I had no reason to go bk on same day is there any thing u can do for such a silly offer jmrussell”
“Awful hygiene and Horrible customer service.
Picking cheese and onion rolls up with bare hands after handling raw chicken is horrendous! Especially as they were for my vegetarian mum....and also during a pandemic...no gloves! No handwashing! To then carry on and rub his hands down his top..disgusting! They dont even have the decency to reply to my actually very polite emails (from november) they said they would forward my message on and thats it... nice. After many emails regarding saftey of customers they ignore me...hopefully this will get their attention”
“Staff at Holloway Store, unhelpful, but like to stand around gossiping. Self checkouts are not clean tall girl on self checkout, always on her mobile phone and have food in her pocket always eating with bare hands and not cleaning them then serve customers...just yuck yuck yuck, store is really dirty and staff don't care about there and it shows, they should close this store down and make it an Aldi, because Camden Morrison is way better than this store !!”
“Had a delivery and had bread missing,no atempt to substitute it so finished up after spending £40 with no bread in the house,as I’m 84 and unable to get out with no family to help it was not good.tried phoning them but got nowhere.the driver told me it happens all the time.I will not be going there again.very poor service”
“I have always had a good / ok experience with the delivery . Some stuff is usually missing / substituted but only 2/3 items out of usually 60/70 items. That a bit annoying but not too bad. Always on time and nice delivery person . Anything that has wen under par ( vegetables/fruit ) has been deleted from my bill when I ring the customer service.
I have a delivery pass and have shopping twice a month with no trouble booking a slot .”
“Wish I'd read these reviews before placing my first online order. My main order items we're substituted or missing and the rest of the order wasn't mine so went back. The worst online experience ever!”
“First time click and collect - and the last. More than 25% of the items were missing and this included staples like bread. If you add substituted items I received just over half of the actual items I ordered. This isn’t good enough, if Tesco and Sainsbury’s can get it right why can’t Morrison’s?? Won’t be using again!”
“Tried using Morrisons Click & Collect twice but not sure I want to try a third time. I had similar experience to those complaining below with missing or inaproriate substituted items. Why is it ok to substitute large rubber gloves with medium size but not a 12 rasher pack of bacon with an 8 or 10 rasher pack - both of which were in abundance in the store? The position of the pick-up area at the Crowborough store seems to be for staff convenience but not customer safety. Only 3 parking bays but many more customer cars arriving at the same time. All the goods were left outside in torrential rain, everything soaked through because all of it was either loose in the crate or in open plastic bags. The store management at Crowborough is extremely poor and the C & C service is no exception. This and home delivery will become increasingly the way people shop but Morrisons seem to treat it as a temporary measure. I don't think the founder of the store would be too impressed by the poor service rating.”
“Would highly recommend Morrison’s ferry road Edinburgh. Great service
From the florist who put together a lovely bunch of flowers for my Mum and Phil the manager was a great help too, he was sufficient and did not have me standing for ages at the self served when my items could not scan. Always a pleasure going into the shop.”
