“Just had the worst breakfast. Used to be nice. Quite cold, one butter for 4slices of toast and no marmalade which had been paid for. No cups for the hot drinks. After asking lad with mask half way down his face, he shrugged his shoulders and went to get some. Came back with one. Said I needed two. If looks could kill lol.
Not again”
“On Thursday 2nd December I went to my local Morrisons at approximately 5pm.
I was dismayed by the number of customers (over half, approximately) not wearing masks and moving about freely without being challenged or simply talked too by Security staff despite the change in restrictions and the obligation to wear masks in shops.
I asked to see the manager of the supermarket and explained my surprise and feeling of insecurity. The manager responded that the restriction was not law and that therefore it was impossible to enforce. It needed to be voted in Parliament before enforcement was possible.
I went back home and checked on the government site. The restriction was legally effective and "people were required by law to wear masks in shop and public transport".
I am surprised at such lack of knowledge from a store manager. Can this be dealt with as a matter of urgency. The store is incredibly unsafe at the moment and is a place were contaminations are spreading.
Being a very regular customer, I have decided to address the matter internally. Impossible e-mail not working and robot Tel.”
“Dreadful customer service. Despite staff in store doing all they could to help with a money off voucher and apologising profusely, they advised I contact customer services who would resolve the situation. Purchased goods well within the terms and conditions on voucher. Wouldn’t go through till and was advised ‘this happens a lot’. Initial email email asking for it to be resolved resulted in reply it wasn’t in T&Cs. I then quoted T&Cs and email was then ignored. No way to treat a loyal customer of many years. Very bad reflection on the company as a whole. Staff in store did all they could to help but customer service couldn’t have cared less.”
“Staff standing about gossiping and talking not interested in customers or their jobs so it seems, stock is dreadful and the store is very old looking and dirty and cramped not spacious at all, hope the new owners close this branch down, avoid at all costs, this is Morrisons Holloway Road Branch, p.s nearly all staff excempt in wearing masks apparently, not safe at all.... AVOID AVOID AVOID”
“@Morrisons Make Bad Things Happen! Absolutely shambolic company. Their public image is one of being for the community, very ethical and putting their customers first. It's all smoke and mirrors. My family have used @Morrisons for 17 years and my parents did prior to this. On October 1st, we had a home delivery (our last one). A member of the public reported to us that the delivery driver had hit my Wife's car and driven off without stopping. Severe damage was done to the car to render it off road. Despite reporting this by Email to their customer service department with photographic evidence (and the eyewitnesses phone number) nothing was done. A couple of days later, I saw the van in our area, followed it and found damage on the van with my Wife's car paint clearly visible. I followed up my previous email to customer services and still no satisfactory response. Seven weeks passed and nothing from @Morrisons . In the end, we paid out and fixed my Wife's car ourselves. I decided to Email their CEO David Potts and report his staff's dreadful behaviour to him. That was 10 days ago and there has been no response. To date, we have not even had an apology! Perhaps if their driver had have been honest in the first place and admitted to us what he knew he had done, I would have let this go. Now, I am determined to spread the word of how amateur and crooked this company is. I used to feel that they were like a reliable friend, the way they have behaved, leaves me feeling sorely disappointed. I wonder if it is because they have recently been taken over by Americans and lost their good, honest British values? Just remember thus Christmas, if you order a @Morrisons food delivery, they really can 'Make Bad Things Happen' and leave you out of pocket without a care in the world from them. Interestingly, we have used @sainsburys since this incident and found their delivery staff to be more helpful, polite and conscientious as well as finding the use by dates on the delivered food much more reasonable (@Morrisons were known to deliver us 3 x pack of ham for packed lunches that all went out of date one day after delivery). @Morrisons employ people who criminally damage your property, do a runner and the man at the top couldn't care less. Beware!”
“Just went to Morrisons in Dagenham to purchase two tins of Roses which they are advertising on television for 599 unbelievable they've never had a delivery and they believe that they will not have a delivery what a waste of time false advertisement will never shop in this store again”
“usless its so slow at the checkouts ice has melted before you get their hate the place get very frustrated just get on with it like aldi.its ok if you have all day but forget it if you like to get on.”
“Charge £17 more for substitutions but do not explain this clearly at all even when I asked the driver. Hold time of over 45 minutes when I called straight after to try and get through only to be hung up on when I asked if the driver could come back and pick it up (they arrived 50 minutes early). Tried to call again after being hung up on and it says closed 15 minutes early - even through it's meant to be 11pm closure. And a forced bag charge for orders that don't need it, which is very wasteful in more ways than one.”
“Charge a load more for substitutions but do not explain this clearly at all even when I asked the driver. Hold times of over 55 minutes to try and get through. And a forced bag charge for orders that don't need it.. still on hold bet I don't get through.”
“Ordered over £50 worth of items and oy 2 get delivered..they emailed me at 20.30 pm and the driver turned up at 20.35...with just 2 bottles of prosecco..call them and ah.....surprise surprise..they close their lines at 5pm.......I sent the driver back with he 2 items...absolutely not worth the carbon footprint as I could have gone to the store of I had known”
“Never buying from your shop again, price increases everytime I go in on every single item, plus the way you spread a tiny work force across your entire shop is outrageous...you are a tight greedy organisation and I will never buy anything from your store again.”
“Ordered online nutmeg clothing on the17 th got an email on sun 21 st to say items were despatched checked on 22 nd to get an eta was told del to store was tues 23 rd waited. For notification nothing so emailed to be told now sat 28 th waiting !”
“Roll on the takeover, roll on the new owners because they really need to strip everything and start anew from top to bottom, overhaul some useless rude staff, clean up the stores and fill the shelves, this dire lot we have now are utterly useless, just hurry up new owners!”
“HOLLOWAY STORE N7, what an dirty, smelling place, trollies around checkouts filled with meat, frozen stuff and produce to put back on shelves which will give you good poisoning through defrosting and the meat going off colour. Staff have a I can't be bothered attitude and don't want to be there by the looks of it, prices have gone up alot, this place/company are robbing the customers blind and the 1 Litre Baileys is advertised as £9.99 but checkouts charge you £12, the new owners have a lot to do with this company, personally this place should be closed down and a Sainsburys or Aldi or Tesco should be put there!”
“IT IS OF NOTE THAT THIS DISGRACEFUL COMPANY HAVE INCREASED THEIR FUEL PRICES TWICE IN ONE MONTH. LPG IS NOW A STAGERING 72.9P PER LITRE, TWO WEEKS AGO IT WAS 57.7P PER LITRE. I REMIND YOU THAT MORRISONS HAVE A REPUTATION OF POOR FUEL MIXES TO START WITH, SO TO INCREASE THESE POOR FUEL MIXES EVEN MORE IS A DISGRACE, AND AFFRONT TO ITS CUSTOMERS AND AN ABUSE OF CONSUMERISM. SHOP ELESWHERE IS MY ADVICE.”
“Staff in this store are are incredibly rude especially on the counters and especially on the fish and deli counters, shop floor staff really are unhelpful and checkout staff talk amongst themselves and ignore the customers, overall a dirty horrible looking store with mice running about and stock is all over the place, overall a horrible place and no wonder you barely have customers with Lidl, Waitrose and Iceland a few doors down, just a horrible store, should be closed down and put a one of your competitors there! This is Morrisons Holloway Road Store.”
“I'm not usually one for reviews but I just had to give my opinion on this American takeover bid for 6.3bn! And what do we get from this US investment group? we'll I'll tell you, prices have already risen on a number of Items, food quality has deteriorated, no plastic bags when asking for some, etc. Sorry Morrisons but I'm off to shop somewhere else, GOOD RIDDANCE!”
“Went to petrol station YEADON CHARGED ONE POUND TWICE FOR USING AIR LINE IN 2 SEPERATE DAYS SUPPOSED TO BE 50 PENCE RUNG CUSTOMER SERVICE THEY TELL ME GET IN TOUCH WITH MY BANK ABOUT IT WHY SHOULD I HAVE TO GET IN TOUCH WITH MY BANK THEN GO BACK TO STORE WITH A RECEIT YOU DONT GET RECEITS FOR AIR NICE LITTLE EARNER FOR THE ROBBING BASTARDS DONT YOU AGREE JUST LOST A CUSTOMER BEEN GETTING WORSE FOR LAST 2 YEARS SELLING A LOT OF SUBSTANDARD FOODS AT HIGH PRICES SO PEOPLE BE CAREFUL BIGGER ROBBERS THAN DICK TURPIN”
