My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.66

4.7 Rating 4,235 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,235 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 27th March 2024

Vicky

My Food Bag 5 star review on 11th March 2024

Dylan

My Food Bag 5 star review on 10th January 2024

Elizabeth

My Food Bag 5 star review on 3rd January 2024

Rechelle

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time on Fresh Start, really enjoying the recipes, variety of food and new combinations. Love the convenience of our weekly box arriving each Sunday.”

Helpful Report

(Fresh Start (5 Nights For 2)) - Posted 2 years ago

Kia ora Lorraine! That is awesome to hear that you are loving Fresh Start :) Thanks for your review! -Jess Couscous

Posted 2 years ago

“Meals good this week except for the ready made potato chicken gratin. Was very bland, just tasted like plain boiled potato & boiled chicken. Was very disappointed. Half went in bin as couldn’t bring ourselves to eat it. Peanut butter toast would’ve been more exciting that night.”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 2 years ago

Kia ora Michelle! Oh no, sorry to hear that the Chicken Gratin was not a crowd favourite. We will pass that through to our Development Kitchen team :) Hopefully the other meals made up for you! -Jess Couscous

Posted 2 years ago

“Overall our experience has been positive. We have enjoyed most of the recipes. The meals are always quick to cool and well balanced with fresh veggies. We do find the meals can get repetitive at tones and there os a lot of plastic packaging. As people who enjoy cooking and trying new ingredients we would enjoy more variation in the meals.”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 2 years ago

Kia ora Grace, thanks for your review. That is great to hear that you have enjoyed the recipes :) Our amazing chefs have some super yummy winter meals coming as the weather gets colder. We are working to be more sustainable and now have our soft plastics recycling which we are so excited about! You can check it out on our website :) -Jess Couscous

Posted 2 years ago

“Enjoyed low calorie bag but changed to choose own and one meal was a frozen meal no extras and not good money value.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hi Mandy, we are glad you were enjoying the Fresh Start Bag! Sorry to hear your experience with your change to choice hasnt been as good. Thank you for providing feedback on this it is really helpful for us to make improvements moving forward 😊 - Harriet Honeydew 🍈

Posted 2 years ago

“The amount of vegetables in Fresh Start is brilliant, and I've learnt a few new ways of cooking them. However, sometimes I find some of the meals too similar, and because of this after a few weeks I didn't look forward to cooking and eating the meals.”

Helpful Report

(Fresh Start (5 Meals For 1)) - Posted 2 years ago

Hi Alison, thank you for this feedback! A great way to ensure you are getting meals that excite you is with our My Choice Bag. This will let you choose from a selection of meal options each week, including some of our Fresh Start range. You can check this out here if you're interested: https://www.myfoodbag.co.nz/my-choice. -Dan Dijon 🍯

Posted 2 years ago

“To be honest I really love the food choices. What has spoiled the food bags for me is quality control. I have been using them for about 3 months now, after using an opposition for about a year and falling tired of similar meals all the time. I like the options and the ability to have a heat and eat style meal for those busy nights. The thing that's let it down are these issues I have had in the last 3 months. Package split open on my door step from poor tapping of the box. Chicken split open and bled over other items in bag, steak in another bag. The sealing of meat is poor and the meal I am cooking tonight I can see a split in the package. Missing cooking instructions for a meal on two occasions. Also a few ingredients on the verge of freshness, so by time the week is out sometimes having to throw some items out. As I said, happy with the meals... But the delivering of the meals to my fridge and overall quality needs work. Speaking from someone who really enjoyed your major competition, but grew tired of cooking every meal in garlic every night.”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 3 years ago

Kia ora Jason, thank you so much for this feedback! We really value hearing from our Foodies as it helps us identify areas we need to improve in! It is disappointing to hear you have had some ongoing issues with your deliveries recently, especially in regards to split meat packaging. If you haven't already, do get in touch with our Customer Love team as we are always happy to help ensure your feedback is passed onto the relevant teams and work towards a solution. It is otherwise great to hear you have been enjoying the diverse range of quick and delicious meals we offer. Thank you again for the review and your support 🙂 - The My Food Bag Foodies ❤

Posted 3 years ago

“The recipes and ingredients are good however the way the product arrives is below standard. Packaging is bad, sometimes the box is not sealed properly. The ingredients are just chucked in the box all in a mess. Every time cherry tomatoes are supplied they quite often get squashed by the other ingredients. The box is nearly split when it's delivered and sometimes the box is already half open due to rough handling.”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 3 years ago

Hi Joey, thanks for getting in touch with your feedback. We do take our packing and quality seriously so to hear you have had this experience is so disappointing. We follow up with our team on any instances of packing and quality errors so if you haven't already let our Customer Love team know pop us an email at Hello@myfoodbag.co.nz so we can follow up. -My Food Bag Team

Posted 3 years ago

“At first we loved my food bag and still enjoy the convenience however now finding the meals are a bit rich always a lot of sauces we are contemplating stopping our weekly order .”

Helpful Report

(My Veggie (4 Nights For 2)) - Posted 3 years ago

Kia ora Annette, thanks for your feedback! We always appreciate hearing all feedback good or bad, as it lets us know what we can change moving forward. Don't forget to login to your account and rate your recipes - this feedback goes directly to our Development Kitchen team and helps them to plan future menus! - My Food Bag Foodies 🤍

Posted 3 years ago

“Started out with 5 meals a week but found this to be too much after a while, it’s nice to make something quick and easy. Meals are generally pretty nice but there is a lot of plastic wastege. Food is quite carb heavy but Keeps you full. Would be good to have weekend delivery as an option”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 3 years ago

Kia ora Charles, Thanks for your review! Reducing plastic waste is super important to us and we're always working on new innovative ideas. We have a new exciting initiative for soft plastic recycling if you'd like to check it our here: https://www.myfoodbag.co.nz/extras/soft-plastics-return We also have a Fresh Start option with reduced carbs if this would work better for you! You'll be able to find more information and see the recipes on our website here: https://www.myfoodbag.co.nz/fresh-start If you have any further questions, feel free to pop us an email at hello@myfoodbag.co.nz. We really appreciate your support! - Michelle Mango 🥭

Posted 3 years ago

“Disappointed at the amount of packaging this time around, including plastic packaged sauces. Some of the produce has seemed less than fresh, eg carrots that have gone soft within a few days (even when transferred to a bag). Also disappointed that you are no longer recycling the cool store packaging and box. However, we are enjoying the meals more :) And the completed meal once a week has been great - and delicious as well. Thank you :)”

Helpful Report

(My Choice (4 Nights For 4)) - Posted 3 years ago

Kia ora Jane, thanks so much for the feedback! Our recycling processes are something we constantly look to improve. Unfortunately due to current health & safety concerns, our drivers are unable to collect the wool and boxes. However, the cardboard can go out with your regular curbside collection and the wool is 100% biodegradable and compostable! We've recently launched a soft-plastic collection programme which will be great for the sauce packets and other items 😊 We are always working closely with our suppliers to ensure we deliver the freshest produce so it's disappointing to hear that the carrots and other veggies haven't been up to scratch. We hope you notice an improvement with future deliveries 😊 We really appreciate your support and look forward to delivering the goodness! - Frankie Frankfurter 🌭

Posted 3 years ago

Thanks for your feedback Jane! We take sustainability really seriously, and it is something we are constantly working on improving. Yesterday we launched a Soft Plastic Recycling Scheme, which we are really proud of - you can check out more here: https://www.myfoodbag.co.nz/extras/soft-plastics-return. We are not able to collect the wool pouches, but they are compostable (once the plastic wrap is removed, which can be put in soft plastic recycling), and lots of local organizations that will accept donations - think of SPCA's, local nurseries, schools etc. Hopefully that helps. We love that you are enjoying the meals, and please keep up the feedback 🤍 - My Food Bag Foodies 😊

Posted 3 years ago

“The ready made meals are a bit small for 2 people and just went to cook my chicken meal (2nd day after delivery) and the avocado is still rock hard. Would have been better to have a ripish avocado delivered for the chicken dish.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 3 years ago

Hi Susan! Thanks for your feedback! We have passed this forward to the team. In terms of the avocado - In the past when we have packed ripe avocado, often bruising and over-ripening has occurred by the time they arrive. This is irreversible and undesirable to say the least! We tend now to pack them closer to the under-ripe side. This is intentional, with the understanding that they may be in chilled storage and then transit for at least a day prior to delivery. It may then be a 1-2 days before they're meant to be in the recipe. We recommend storing the avocado at room temperature, ideally near fruit to facilitate ripening within 1-2 days after arrival. Let us know how these suggestions help! - Steph Sushi

Posted 3 years ago

“Enjoy quality of the meats, would prefer choice of lower carb meals”

Helpful Report

(Fresh Start (5 Nights For 2)) - Posted 3 years ago

Kia ora Yvonne, Thanks for your review! We really do pride ourselves on high quality ingredients and we're glad to hear that you've been really enjoying all the fresh produce. The Fresh Start option does have lower carbs than other Food Bags and we appreciate that all our Foodies have different dietary preferences :) You are more than welcome to make any substitutions at home yourself and if you're ever stuck about what to replace something with, you can always give us a shout! Thanks so much for your support ❤️ - Michelle Mango 🥭

Posted 3 years ago

“Makes meal planning really easy. Recipes are easy to follow and generally quick to make, with lots of veges. Fish once a fortnight is great. I wish there was more use of seasonal veges like sweet corn cobs and asparagus when available. The standard veges received are zucchini, carrot, broccoli, spinach and lots and lots of tomatoes and capsicum (which don’t always travel well). It would also be nice to have less Asian and Mexican dishes and more traditional “meat and 3 vege” type meals for fussy Kiwi men! We get the gluten free box due to a coeliac in the family. It’s quite expensive and the steak options are the cheapest steak you can get (rump). Overall, it’s a nice thing to get for a change, but don’t think I’ll be getting long term, as we don’t like Asian and Mexican 3-4 nights a week (out of 5).”

Helpful Report

(My Gluten Free (5 Nights For 4)) - Posted 3 years ago

“It started out amazing just atm it's all leafy greens which is a little boring”

Helpful Report

(Bargain Box (5 Nights For 2)) - Posted 3 years ago

Hi Savanah! Thanks for your feedback - we will make sure to pass it onto the team:) In the mean time, feel free to try our My Food Bag range as we do change up the recipes across the our different bags. - Steph Sushi

Posted 3 years ago

“Overall, the my food bag has been good but the lead in time is extensive and your service seems very rigid. For this reason it is ok but has made it difficult some times”

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(My Choice (4 Nights For 2)) - Posted 3 years ago

Kia ora Kylie, thanks for the feedback - we are all about convenience so we will be sure to pass the feedback onto our Development Team ❤ - Madeleine Meringue ☁

Posted 3 years ago

“50% fantastic. 50% not enjoyable recipes.”

Helpful Report

(Fresh Start (5 Meals For 1)) - Posted 3 years ago

Kia ora Amanda! Thanks for leaving a review, we're pleased to hear that 50% was fantastic! We have a team of chefs who work hard to use seasonal produce and make delicious meals that the majority will enjoy. Remember to rate your recipes each week, as this feedback goes directly to the chefs and they do read it each week! It is really helpful when planning the upcoming menus to know exactly what our Foodies are really enjoying, and what they're not. :) -My Food Bag

Posted 3 years ago

“The quality of food is high, however unfortunately there are too many spicy meals overall.”

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(My Gluten Free (5 Nights For 4)) - Posted 3 years ago

“Enjoyed most of the meals but the steak cut of meat let it down.”

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(Fresh Start (5 Nights For 2)) - Posted 3 years ago

“Its a great idea and experience. We have had n o issues with delivery or missing items so have been really happy with that side of it. Its been great for eating more variety of vegetables, portion control and learning new meal techniques and ideas however, we have had a number of meals that were pretty average that my partner just refused to eat (if they are spicy or healthy THEY NEED TO BE TASTY!!) If this wasn't the case we'd probably stick with it but as we are going down to one income soon, the price makes it prohibitive.”

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(My Choice (4 Nights For 2)) - Posted 3 years ago

“Really love bargain box, but find some of the meat tough. Chicken and pork is fine.”

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(Bargain Box (5 Nights For 4) No Fish) - Posted 3 years ago

My Food Bag is rated 4.7 based on 4,235 reviews