Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel missing, and there appears no way to contact Hermes, auto chat just takes you around in circles, telephone number takes forever and the auto system does not reconise the tracking no, you cannot seem to contact them to chase or claim? this company should be avoided”

Helpful Report

Posted 3 years ago

“Posted parcel 1st January, never arrived, website useless, promised to look into it but didn't, rang again, mobiles not covered for compensation, obviously stolen, offered nothing but refund of postage. Truly the very worst courier in the UK, absolutely appalling. Got to refund the buyer out of my own pocket. AVOID AVOID AVOID!!”

Helpful Report

Posted 3 years ago

“A carefully tracked gift for 5000 miles failed at the final hurdle as soon as it landed in the hands of Hermes.uk. Falsely claimed an undeliverable address and returned it to supplier (they said), despite confirmation of address, directions, phone number, colour of my pants. Stock response from Hermes is always to seek recompense from supplier. Supplier re-sent new item via Royal Mail - it arrived safely and in good time. I will never order anything in future from suppliers who use Hermes.”

Helpful Report

Posted 3 years ago

“The worst company ever”

Helpful Report

Posted 3 years ago

“Yet again my parcel stuck at delivery centre NO ONE will help me . Ive had this constantly with hermes . Why are they still operating as they give NO CUSTOMER SERVICE WHAT SO EVER !!!!! APPALLING no one to help and I have a lamp stand that is stuck and no one will help me”

Helpful Report

Posted 3 years ago

“Terrible service. I booked a package to be collected. After three days, each they they messaged me to tell me they were not able to collect the package, I ended up having to take the package to a drop off point. As I write this I’m again waiting for a package to be collected, after Hermes failed to pick it up yesterday. I guess I’m off to the drop off point, again. Of course I’m completely convinced these guys are totally useless. Never again.”

Helpful Report

Posted 3 years ago

“Avoid using this company so many problems time after time and ZERO customer service! Our courier now receives our parcels delays them for 3 days and sends them back to the sender without ever attempting delivery. Previous courier threw parcels on the floor, parcels stank of smoke and Hermes do FA about it. Hate when companies don't give you the choice of courier coz I'd pay double to avoid using hermes! Parcel due today now been cancelled too, problems every single time. Ridiculous company! Don't waste your time or money. NO customer service, NO deliveries . Worst company I've ever dealt with.”

Helpful Report

Posted 3 years ago

“Parcel tracking number on THEIR receipt is not accepted by THEIR system and no one knows where my returned parcel is…oh well it has only been 4 WEEKS! Avoid Hermes like herpes.”

Helpful Report

Posted 3 years ago

“First parcel delivered to wrong address- right address om parcel, delivered by person down the street. Second parcel in letterbox not pushed through, presumed stolen. Dreadful service”

Helpful Report

Posted 3 years ago

“This company is criminal. First of all never order for next day delivery with ANY retailer that uses Hermes. I paid extra for NDD and it’s still sitting in their depot 5 days later. My previous experience was even worst. I arranged for a collection and everyday for 2 weeks I had to contact them cus they never showed up. I was housebound everyday until a package came for me and I had to give it to the courier (who never had a scanner because he wasn’t scheduled to take any packages). This company is despicable and the customer service is abysmal.”

Helpful Report

Posted 3 years ago

“Communication from Hermes: 09:34 - Tue Jan 04 Your parcel is on its way to you today 15:49 - Tue Jan 04 Your local courier will deliver your parcel between 18:00 and 20:00 today Alert icon Update on your parcel 19:55 - Wed Jan 05 We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day Nothing heard since. Tried to contact Hermes Customer Service, which consists of an on-line virtual chat facility that provided nothing other than that above. Delivery not made. This company is a joke and best avoided.”

Helpful Report

Posted 3 years ago

“Appalling service, never ever experienced such poor service before - app said packet was out for delivery Monday 3rd Jan, surprisingly on a bank holiday, later in morning, app updated to say delivery between 1800 and 2000 - at 1943 app updated saying packet delayed, will try tomorrow - you cannot deal directly with Hermes, the retailer was absolutely brilliant, best customer service I have ever experienced, I will not name them as I feel they should not be associated with Hermes in this review - suddenly app updated on Saturday morning at 0915, saying packet will be delivery by (name of driver) and packet did arrive at 1045. How Hermes are still in business baffles me - My daughter and her 3 children, who all loved the products this retailer sells, but she now refuses to buy any products, purely because of Hermes - Amazon delivery service puts Hermes to complete and utter shambolic shame.”

Helpful Report

Posted 3 years ago

“hermes claimed to have delivered to me but ring camera says otherwise ??? their proof of delivery was a sat navigation image of my road and then totally ignoring all my requests for assistance, 17 residents in my road all commented on our residents what's app group how all our deliveries weren't made ,! I will not use companies now that use hermes shocking company”

Helpful Report

Posted 3 years ago

“After 3 weeks and 9 booked collections for returns 8 complaints to online retailers using Hermes and twice promised pick ups at 9 pm . I’m still waiting! And I demanded pleaded with retailers to use another company. All said was we will rearrange for collections with Hermes. How many more days of my life must I waste waiting for Hermes ? Please can anybody help”

Helpful Report

Posted 3 years ago

“Still waiting for next day delivery that was ordered on the 28th Dec - its at the depot just not being delivered - seriously what the hell are you playing at ???”

Helpful Report

Posted 3 years ago

“YET ANOTHER parcel has just arrived opened, even the box inside had been checked to see if it was worth stealing, this keeps happening! At least this item actually arrived because something was stolen late last year, tracked to disappearing within the Hermes system. Weed out the crooks working for you Hermes!”

Helpful Report

Posted 3 years ago

“I've had problems with Hermes on a number of occasions. They are very efficient right up to the point when the " friendly local courier " comes in to the picture, then it all goes wrong. I've had parcels left on my door step in full view, I'm my wheelie bin, thrown over my gate and posted in the wrong letter box. On one occasion they told me there was an address query. To this day I don't know what the problem was and when I eventually received my parcel it was clearly and correctly addressed. The other problem is that Hermes have made it difficult if not impossible for the recipient to contact them.”

Helpful Report

Posted 3 years ago

“This company is unbelievable. We have lost seven parcels now on this farm. They send out false messages ranging from ,"parcel too big" to " your parcel has been delivered"..all complete lies. Any future purchases will dictate the carrier from my end”

Helpful Report

Posted 3 years ago

“Complete lack of regard for the customer, extremely poor customer service and utter inability to carry out the service they are paid for. After more than 2 weeks, my parcel sent via special next day delivery is still nowhere to be found. Having had to report the issue twice already, I still have no answer as to where my parcel is and when, if ever, it is going to be delivered. Appalling doesn't even begin to describe it.”

Helpful Report

Posted 3 years ago

“I sent a parcel since 11/11/2021 and till now the person hasn't received the parcel. This was a return I can't be refunded and I tracked they keep saying on the way. I ve sent complain by email nothing is done and no answer. Could anyone advise me please. The returns time is now over”

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews