Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,940 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

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“Service was terrific, order arrived so quickly”

Helpful Report

Hi Jennifer, Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

“Love the china doll foundation product. Works really well with oily skin even if you don't have time to take it off before bed. I find I don't get as many pimples after using it and it gives good coverage. After using cheaper foundations I find the china doll foundation is well worth the price with the coverage and how it leaves my skin after using it.”

Helpful Report

Hi Alana, Thank you for your lovely words. We are delighted to hear you love China Doll Foundation as much as we do! Thank you again! Best, NPHQ

“Love love my products thank you”

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Hi Nicole, Thank you for your lovely comments. Best, NPHQ

“Bronze patrol is the best product I have used. I cannot even compare it to other products that I have used.”

Helpful Report

Hi Sue, Thank you for your lovely words. We are delighted to hear you love Bronze Patrol as much as we do! Thank you again! Best, NPHQ

“Love the products”

Helpful Report

Hi Melinda, Thank you for the lovely feedback! Best, NPHQ

“Been customer from day one,had my favourite foundation and then they discontinued that foundation cannot find perfect foundation (was not happy) till I tried this one Liquid cashmere it came close to my favourite foundation..Very happy at the moment”

Helpful Report

Hi Georgina, Thank you for taking the time to provide your feedback. We appreciate your support from day one! Should you ever wish for any product recommendations or tips and tricks, please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. Best, NPHQ

“The products are great but customer service is terrible . I ordered on line and thought I would get the bonus cosmetics as I had ordered over the requirement and I never received it . I emailed the customer service with all my details and asked why and I have never heard back . Very disappointed and will think twice before ordering again . Am looking for another brand to switch to.”

Helpful Report

Hi Linda, Thank you for getting in touch! It looks like you may have missed our response, including information on the Bonus Offer and the qualifier for the Bonus Offer at the time. We hope to hear from you soon. Best, NPHQ

“I love these products. I am very happy with my purchases.”

Helpful Report

Hi Lee-Anne, Thank you for your lovely feedback. Best, NPHQ

“I have always used quality products on my skin and encourage my children to do the same. Napoleon Cosmetics outshines every other brand. I absolutely love their products.”

Helpful Report

Hi Trudy, Thank you for providing this lovely feedback! We hope to see you again soon. Best, NPHQ

“Great product”

Helpful Report

Hi Samantha, Thank you for your feedback. Best, NPHQ

“Brought incorrect eye mascara but all other products are great, happy with them.”

Helpful Report

Hi Hayley, Thank you for your review regarding the products in your recent order. We would be happy to assist further if you are unhappy with your mascara. Please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Customer Service representatives will be able to assist further. We look forward to hearing from you! Best, NPHQ

“Their eyeshadows are fantastic,great pigmentation stay on all day.”

Helpful Report

Hi Dianne, Thank you for your lovely feedback regarding our eyeshadows! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“My appointment was at the Parramatta store yesterday the young lady who did my makeup olivia was amazing but the manager lauren walked up and asked my lady to pretty much hurry it up I asked Olivia please dont rush my makeup as im a paying customer. The manager kept her eye on us for the rest of my appointment my lady Olivia looked uncomfortable. This really took away from my experience I found the manager was out of line I spend so much on your products but will not visit that store again due to manager making me feel uncomfortable”

Helpful Report

Dear Tania, Thank you for contacting Napoleon Perdis. We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Parramatta Concept Store. Customer feedback is extremely important to Napoleon Perdis. We would love to pass your comments to the Retail Education Manager for the territory, can you please send us an email at experience@napoleonperdis.com with your best contact number? Our Customer Service Team will pass these details onto the Regional Education Manager who will contact you directly to discuss your feedback further. Look forward to hearing back from you. Best, NPHQ

“Love my autopilot lip service! Best lip gloss I’ve ever had.”

Helpful Report

Hi Alexandria, Thank you for your lovely feedback. The Auto Pilot Lip Service is a beloved staple of ours too! Best, NPHQ

“I always get great quality products from Nap. I use: Tinted Moisturiser Light Makeup stick B2 Blush stick Blush Peach Patrol Eye shadow sticks: Mix Maid and Life's a Peach. Brushes are soft and never shed My most favourite is the mascara, Messner Black Waterproof, it makes you look like you have lashes on without them or turn it over and you have a subtle look as one side is for thick other for light lashes. I would recommend any product from Nap as you always get great quality, fantastic service, speedy delivery and help with matching your skin tone. Thank you for giving me the confidence to go out knowing my makeup is on point. Don't ever stop any of your lines as they are perfect.”

Napoleon Perdis 5 star review on 9th April 2021

Helpful Report

Hi Kate, Thank you for being such a loyal customer and taking the time to provide such lovely feedback! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“I have used Auto Pilot Primer ever since I heard the first quote "It's a sin not to prime". I have tried other brands but I always come back to Napoleon.”

Helpful Report

“Love the auto pilot pre-foundation skim primer, it is so smooth and refreshing. Absolutely worth getting as it makes a big difference before using the Foundation. Love Napolean makeup, best quality and value...”

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Hi Angie, Thank you for your lovely feedback about our Auto Pilot Pre Foundation Skin Primer - we love this one too! Enjoy your order and thank you again for your kind words. Best, NPHQ

“Love your products. I found your videos very informative.”

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“Love the BBB cream and matte brown bronzer. Cant go wrong with NP product”

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“I love ordering your makeup because it’s beautiful to wear and comes really promptly when you order online. Thank you.”

Helpful Report

Napoleon Perdis is rated 4.7 based on 1,940 reviews