Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 695 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 11th May 2025

1974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, quick delivery, nice product arrived in perfect condition. Oh, and also entertaining installation instructions.”

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Posted 2 years ago

“We are thrilled with our coffee able from NJ. Great price, great quality, and fast shipping. Love we could support a small business.”

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Posted 2 years ago

“Excellent customer service and quick delivery! The chairs we ordered are good quality and exactly as shown on the website. Will order from you again ;)”

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Posted 2 years ago

“5 stars for excellent quality: shipping, ease of installation and legible instructions, and attractive functional shelves.”

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Posted 2 years ago

“The whole process of getting it delivered went very well. The directions on how to assemble were very easy. We love this coffee table!”

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Posted 2 years ago

“The furniture is beautiful and stylish. And one of the pieces I bought had some damages, after I contact the custom service, they provided me a new one . And surprised me with some sweets they mailed me afterwards. This is the best custom service I ever had . I highly recommend this company to all the people .”

Nathan James 5 star review on 15th October 2022

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Posted 2 years ago

“Beautiful furniture, amazing customer service!”

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Posted 2 years ago

“Nathan James is incredible! I could not be more happy and excited with my purchase! The customer service was absolutely OUTSTANDING! I had some stitches rip, and they sent me a brand new product and made the whole process so easy!! It was the best customer service I have ever seen! Props to Claire, she's incredible and was so quick about replying and sending me the new product! Thank you again Nathan James! I'll definitely be buying more from here in the future!”

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Posted 2 years ago

“I cannot say enough good things about Nathan James customer service. I had a bar cart replacement sent to me for free, follow up emails asking about the delivery of the cart and making sure everything was perfect, and to top it off, a box of chocolates sent to me. The customer service I have received from this brand is unlike any other - Nathan James has gone above and beyond to make sure the customer is happy & satisfied with their product. I am more than happy to spend my money on a brand that values customer experience. The customer service representative that helped me, Taylor, was amazing. Thank you so much, you have a customer for life now.”

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Posted 2 years ago

“Honestly, fantastic customer service, if not the best I've ever dealt with. Due to the shipping process, there were a couple of scratches on an item I had bought of theirs from Amazon. They were very timely, responsive, and easy to work with. I had taken a while to respond to them because I was busy with work, and they even went so far as to check on me, ask me how the process was going and made sure I received my replacement promptly. I didn't even have to repackage and send back the damaged item, which saved me a LOT of hassle. They also sent me a box of chocolates afterward as an apology,. As I said, truly phenomenal customer service. After replacement, I am very satisfied with the tables I bought from them, they are very stylish and affordable. I will definitely try to buy from them from now on.”

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Posted 2 years ago

“By far the best customer service I’ve experienced in years!”

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Posted 2 years ago

“I love my new coffee table!! It looks amazing in our living room. We had an issue with the base and the customer service was incredible. They took care of the issue quickly and were so attentive. I highly recommend this brand.”

Nathan James 5 star review on 13th October 2022

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Posted 2 years ago

“I ordered 3 bar stools, and the hardware was left out for 1 stool. Customer service was great. We called and received the missing hardware quickly.”

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Posted 2 years ago

“Amazing service!!!”

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Posted 2 years ago

“I ordered bar stools for my kitchen island. They are beautiful, comfortable and fit my decor to a tee! I had some issues with some of the stools legs not being the same shade of white, but customer service took care of it correctly, quickly and now I have the bar stools I wanted for my space. I am very impressed with Nathan James quality and customer service and recommend them!!”

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Posted 2 years ago

“If you like natural strong wood , this store is the best! Found a lovely, stylish desk set and various accessories for our guest room Definitely recommend you visit there Site if you’re looking for good quality. Employees is super helpful and knowledgeable of the furniture.”

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Posted 2 years ago

“We ordered stools for the island in our kitchen. They ended up sending us the wrong color, but their customer service was AMAZING. I got someone on the phone right away and they sent out new ones immediately. I received more than 3 follow up emails. This was the best customer service I have received in a long time.”

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Posted 2 years ago

“Quick shipping, easy to build and looks stunning!!”

Nathan James 5 star review on 11th October 2022

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Posted 2 years ago

“The product looks very good. Easy to assemble.”

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Posted 2 years ago

“Ordered from Amazon, but stools had problems. Called them up they sent out a replacement right away. They checked up on me. They were very nice and helpful. I was super impressed with their customer service. And my stools look nice.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 695 reviews