National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 14,253 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 14,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

Write Your review

Tell us how National Mattress Canada made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Mattress Canada 5 star review on 15th August 2025

1164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on credit to my account for double bed and double box cancellation. Thank you Diane Periana”

Helpful Report

Posted 3 years ago

“Delivered the mattress (Galaxy 5) wrong choice on-line, unprotected. Then the tracking system was wrong, and Returned from the same day policy, 5 days later (No Bed) and I had to make other arrangements. Redelivered with Scorching Heat Especially the Driver/Delivery guy, Unprotected! What else can I say!”

Helpful Report

Posted 4 years ago

“Delivery was fine however I awaiting a refund at the moment”

Helpful Report

Posted 4 years ago

“I buy two mattresses one Extra firm but i feels one hard one soft then another one”

Helpful Report

Posted 4 years ago

“They forgot the mattress first time around but, the product is good. took 3 weeks to get it and organize delivery.”

Helpful Report

Posted 4 years ago

“I wasn’t impressed with the online order, after I placed my order, for delivery I received an email a couple of days later saying that my box springs would be delayed 2-3 weeks and that national mattress will advise me when they arrive. this was fine I can accept that, so I waited 3 and a half weeks and still nothing, so I called and told me that they where ready for pickup. I told them that they are supposed to be delivered. Then they said did I receive a email telling me the where in , I told them no , I did not receive any email, they said ok they will deliver them but another week I had to wait . Not impressed at all.”

Helpful Report

Posted 4 years ago

“Unfortunately I'm not happy with the mattress because I have bought Medium but I think I had to buy Firm, I have lower back pain and Mediumattre it didn't work for me by the way when my husband moving in the bed I wake up everytime the bed is shaking I'm totally disappointed with that wish I change..”

Helpful Report

Posted 4 years ago

“Once the mattress was eventually delivered, everything was fine. Unfortunately had an issue where the delivery guys didn't knock on the door on delivery day and must have assumed that since their phone call wasn't immediately answered that we weren't home. Had to wait an additional two days for delivery as a result.”

Helpful Report

Posted 4 years ago

“The mattress is okay but the pickup was a nightmare. I was sent and email saying it was ready to be picked up I had to go 3 times until it was actually a the warehouse. They kept telling me it was ready but when I got there was told a couple of times that the guy would be there in an hour or two. Very frustrating”

Helpful Report

Posted 4 years ago

“I ordered the SPRINGWALL Pocket Coil Euro Top Mattress Queen The mattress has relieved some of the back pain that I was experiencing with my previous mattress. I am a side sleeper and specifically ordered this mattress that was meant for those who sleep on their side but it is not as soft as described and painful to my arms and shoulders when sleeping on my side. It is more firm than I would like”

National Mattress Canada 3 star review on 24th March 2021

Helpful Report

Posted 4 years ago

“It has been 2 days with no update on when I can pick up the split box spring and no update on the refund for the low profile box spring waiting to be picked up.”

Helpful Report

Posted 4 years ago

“Unfortunately, it is not as firm as I wanted.”

Helpful Report

Posted 4 years ago

“Website was easy to use, great prices, good quality products, but customer service was unavailable to answer phone inquiries during business hours. Attendant at pick up was not wearing a mask.”

Helpful Report

Posted 4 years ago

“The delivery was perfect, however the in-store service was very bad. The salesman was rude and didn't feel comfortable at store.”

Helpful Report

Posted 4 years ago

“Took three phone calls and an email to support to get any kind of confirmation email.”

Helpful Report

Posted 5 years ago

National Mattress Canada is rated 4.8 based on 14,253 reviews