National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,992 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 14th May 2025

1131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the help in placing the order. The delivery was problematic as the assistant to the driver was not helpful after showing up 2 hours late for the delivery. The Driver Mr Ramroop was very polite and saved the day, as he volunteered to correct the order and assisted in delivering the mattress to my apartment. This was greatly appreciated as my assistance for bringing it up to my apartment had already left after being delayed waiting for the delivery. Thank you Mr Ramroop and I hope your employers appreciate your efforts to keep the Company flag flying. Thank you. Regards James”

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Posted 2 years ago

“No issue with the product or the delivery guys delivering it. But 3 star just because of the delivery time. My condo has a strict no delivery after 5pm policy (and I am not the only one in Toronto) and the delivery was scheduled for 7pm. I had to run around to get an exception but that's like a one off thing and I had to go through conversations that I really didn't want to have. I understand the whole optimized route planning and unable to put a particular address up the order on a given day, but had I known this that there is even a possibility of a late evening delivery I wouldn't have placed my order. So please make it explicit atleast that your delivery run on a given day can go from 8am to 9pm or whatever so that people like me don't suffer. There are other alternatives, esp in Toronto, that can guarantee a day time 3-4 hour slot.”

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Posted 2 years ago

“Great selection of mattresses and reasonable pricing. Staff were helpful and not pushy. However, we bought a single size mattress when we unpacked it, instead of 75” long as indicated in its description, it’s only at about 73” leaving a gap at the end of the bed.”

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Posted 2 years ago

“I got my stuffs on Friday. But unfortunately I found there was a stain on the new pillow and I was told that it is filled by micro fiber & down like polyester when I decided to buy on your website. But I didn't feel there was any down in the pillow. The second question that you show me on your website that the matress should be packed in a carton box, but it was only packed in a plastic bag. So please let me how to deal with the issue. Thank you very much for your attention. Jeanette zhao”

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Posted 2 years ago

“It’s not firm as I expected, and overpriced for the quality.”

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Posted 2 years ago

“So far so good.”

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Posted 2 years ago

“We ordered a boxspring online as the website and order details / confirmation stated we would be called to arrange the delivery window to suit. Instead we were simply sent tracking information with a pre-determined delivery date that was later than the online estimate (needed to be available all day). Upon calling we were told they no longer arrange delivery times due to volume of orders, and that this is reflected online (it's not). We switched to pick-up instead and the store itself was great, as is the mattress.”

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Posted 2 years ago

“Not bad thought it would have been thicker but I bought a topper”

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Posted 2 years ago

“Ordered the mattress for delivery, incorrect product delivered. Called to get situation corrected (completed same day by luck). Mattress was thinner than expected but comfortable. Hopefully it will be good quality and last.”

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Posted 2 years ago

“Dissatisfied. The mattress is bad. I have been using it for 1 month and its surface has already wrinkled”

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Posted 2 years ago

“I wish I could write a stunning review however that's not the case. At first I was very pleased with the beginning of my purchase. Ordering online was very quick and effortless. I spoke to a representative who was helpful on the phone as I had to cancel the delivery to pick up in person. The day my husband and I picked up we just about wiped out just trying to get up the stairs ( ice at the bottom of stairs, ice all over the stairs and ice at the entrance) We barely made it in without injury. We enter the store and know one is on the main floor. We head in to the warehouse AND still knowone in sight. We walked around the warehouse and the only other people present were another family. We head back to the front of store and stand there a good 5min without a store rep present. FINALLY after 10 min being in the store a employee shows up to help us. No hello, no interaction with us. I tell him we are here to pick up our queen split boxspring. He tells us to head to the back of the building and he will bring it out. No thank you for shopping here, no smile, not a care in the world. I informed him about the death trap of ice outside and he said " I will take care of it in a bit" absolutely a icy lawsuit waiting to happen. Am I happy with my new boxspring however I'm super disappointed with our experience. As someone who has a hip replacement I'm even more upset that I almost broke a hip just trying to enter the store. After spending that kind of money a smile and hello would have made all the difference.”

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Posted 2 years ago

“Had to drive to two locations to find my order to pick up, but was great otherwise”

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Posted 2 years ago

“Not firm enough for me”

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Posted 2 years ago

“good product and prices, but do your research because they have disinterested sellers. Also, the delivery process is cumbersome, they only let you know the day the truck is coming, not even the approximate time, which makes scheduling elevators a problem”

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Posted 2 years ago

“The mattress was delivered as promised in a couple of days. however, it’s too hard and I couldn’t sleep all night. I understand that I ordered the ortho one which is harder than I have thought, but, I cannot return it even though I haven’t opened it and it’s still packed. The only option I was given was to exchange if it’s still packed but what’s the point of exchanging if I have to pay over 100 dollars for it plus buy the alternative expansive mattress.”

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Posted 2 years ago

Hey Ali, if you have not opened the mattress and it is still sealed in its original manufacturer packaging we will be more than happy to give you a full refund if you wish to return the mattress. Please reach our to our customer service team at support@nationalmattress.ca so we can help you out.

Posted 2 years ago

“Customers may be greeted more warmly. Customers who do not have enough knowledge about mattress should be briefed about mattress with foam and coils. Difference between single pocket coils and/or continuous coils. Sale person should be more welcoming with a smiling face rather than demonstrating a dry attitude.”

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Posted 2 years ago

“Great prices! Will buy again, but Customer service could be better.”

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Posted 2 years ago

“National is a great place to Purchase a Mattress, Huge, Great selection. We were Able to purchase a really nice mattress at a very good price. The people at the warehouse were knowledgeable and very helpful. They deserve 5 Stars The Delivery people were just awful. Uncommunicative, Unhelpful, refused to help. We paid for it to be brought to our apartment, they did but put in the room on its side and wrong way around and refused to help make it right. Then the removal was a challenge for them to put it in the removal area at our building. They turned a great purchasing experience, into a really miserable time for two 80 year olds.”

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Posted 2 years ago

“Service is satifactory. More smiles from the staff would be better.”

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Posted 2 years ago

“Uncomfortable definafsly not soft like it said and it's pretty small. Not worth 430 bucks”

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Posted 2 years ago

National Mattress Canada is rated 4.8 based on 12,992 reviews