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National Mattress Canada Reviews

4.8 Rating 14,246 Reviews
96 %
of reviewers recommend National Mattress Canada
4.8
Based on 14,246 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read National Mattress Canada Reviews
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Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

Write Your review

Comfortable and easy to move. No back pain that I suffer with foam mattress
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Posted 1 year ago
Great service and quick delivery. Very happy with our purchase
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Posted 1 year ago
Good experience
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Posted 1 year ago
We had a great experience at The National Mattress outlet. We visited two locations, Toronto and Mississauga, in our hunt for the right mattress. The staff at both stores were super knowledgeable and incredibly patient. Extra props to Eden at the Toronto location for being so informative and giving us some great insights. Be aware this is a warehouse-style outlet, which is why you get such great prices, so don't come expecting any frills. I gave 4 stars instead of 5 only because some of the mattresses we wanted to test were in cramped spaces, and everything was wrapped in plastic that looked a bit tired and grubby after all the customers in and out. While I completely understood how the plastic was necessary, it would have been a 5-star experience if it were a bit cleaner and spacious. All in all, I would not hesitate to recommend this place!
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Posted 1 year ago
Received great support looking for a new mattress and delivery team was great! Only feedback would be that the mattress size advertised wasn’t actual mattress size after we double checked the measurements at home. Turns out the King bed we bought was actually not standard but a RV King.
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Posted 1 year ago
Hi our names are Joe and Linda we purchased a double Mattress at the Barton and Wentworth location last week and I have to say it was the best choice we have made...it has changed are life immensely!! My partner and I have never slept as soundly, comfortably, and just down right amazing as we dwell off into dream land and wake up feeling great!! Thank you National Mattress we are very happy and satisfied with our purchase. Thanks again, Linda and Joe Sweet Dreams! :)
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Posted 1 year ago
Good mattress and good to have a place to try it. Shipment was on time and the person was helpful as well. Good experience.
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Posted 1 year ago
Great Overall Experience with the staff at the store and satisfaction with the mattress. Staff was knowledgeable and informative on the process from selection,purchase, delivery, refunds, etc. Mattress is as described of firm with edge support.
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Posted 1 year ago
Arrived on time and mattress and box spring came in good condition. Mattress is comfortable to sleep on. Delivery guys were friendly, only knock I have is they dropped at my front door, so I had to get them into the house myself. Much rather than place them inside the house. I didn’t pay to have them bring it upstairs but I don’t think placing in my front hall is unreasonable. Happy with my purchase otherwise 🙂
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Posted 1 year ago
in-store staff is helpful and knowledgeable about the product. Some improvement on delivery, the package gets wet and dirty
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Posted 1 year ago
Price was great Delivery was fast and on time The only issue is that the delivery guys delivered half in the door I had to pull the box springs in on my own
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Posted 1 year ago
Quick delivery
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Posted 1 year ago
Our first visit was that great in terms of the on floor staff. He rushed through the questions, not answering well and seemed to be in great hurry. Logan on the other hand was absolutely great. He took his time with us, answered every question and so friendly.
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Posted 1 year ago
The website was easy to use, and had adequate information in order to make an informed purchase online. The mattress arrived later than I'd hoped (the website indicated a 1-3 business day wait time), it took over a week to arrive (I *was* shopping during the black friday deals). In my opinion, this should be stated in a disclaimer prior to purchase, not in an email a couple days after purchase, as some people need to rearrange their schedules in order to accommodate a delivery such as this. However, the delivery was fine, the mattress came shrink-wrapped (surprising to me for a spring/coil mattress), but it is UNBELIEVABLY comfortable, and definitely true to the description. Took off a star for the lack of customer care, both due to the lack of clarity on their delayed deliveries, and the lack of any reply to my email, but it's a solid mattress otherwise. I think clearly informing your clients for such an important purchase is very important, and shouldn't be overlooked.
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Posted 1 year ago
I was kind of d cared when I got the mattress rolled up but when i got it flat looks pretty good will sleep on it in a few days but is nice and firm and looks nice great prices
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Posted 1 year ago
Customer service at the store was amazing and really helpful in making the right decision for us.
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Posted 1 year ago
It wasmt bad. It's quite okay
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Posted 1 year ago
Very well informed on the mattress varieties and details. No tax event was great.
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Posted 1 year ago
So far it is the cheapest for an organic latex mattress. Ours still haven’t arrived yet, so 4 stars.
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Posted 1 year ago
the mattress is nice but not as firm as I would have hoped. it is for a spare room so going to keep it anyhow.
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Posted 1 year ago
National Mattress Canada is rated 4.8 based on 14,246 reviews