NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,291 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t give a review on an item I did not receive. Do better on shipping items and giving good customer service.”

Helpful Report

Posted 4 years ago

Hello Lararsha, We are so sorry about this. Our customer service team will be contacting you to resolve this issue. Feel free to also give us a call, email, or chat with us! - The NYD Team

Posted 4 years ago

“very rude”

Helpful Report

Posted 4 years ago

Hi Samar, We are so sorry you did not have a good experience with us! Please contact us back and let us know if we can assist you with anything.

Posted 4 years ago

“Absolutely terrible quality and you can't even return or exchange. Trash company and products”

Helpful Report

Posted 4 years ago

“I received a Gatti Nolli Couture gown valued at 3,500.00 destroyed by the designer who shipped direct to me.. They folded a hard collar several times by putting this gown in a 5×7 2 or 3 inch deep box. The collar can't get steamed out. It was also made with a different fabric and it looks like a chinese knock off on me. I emailed you and added photos, then called very politely but was disconnected after I said I'm not sure I'm interested in any other gown on your website because it is for my son's wedding. Your phone rep has my number and did not call me back. This is unacceptable customer service. I have ordered from you many times. Not sure I could again knowing this is how you handle regular clients.”

Helpful Report

Posted 4 years ago

Hello Jennifer, We are so sorry about this inconvenience. Looking at your order here, it looks like you are already working with a customer service representative. Please let us know if you have any further questions or concerns. We will do our best to assist you!

Posted 4 years ago

“Sold me a dress that was unavailable , customer service is no help . They do not care about their customers. It’s all about money & making it seem like they’re just this great company”

Helpful Report

Posted 4 years ago

We are so sorry about this. We do our best to ensure all of our customers know that stock is always subject to change. If your dress was sold out, please let us know how you'd like to proceed. You should have an email from our customer service team with options! If you have any further questions, please do let us know!

Posted 4 years ago

“I haven’t received my dress. New York dress showed little to no concern about helping me find my dress or locate it. I do not recommend.”

Helpful Report

Posted 4 years ago

Hi Latarsha, If you believe your dress is lost in transit, please contact our customer service team and we would be happy to assist you!

Posted 4 years ago

“A word of warning - do not order from this site unless you are 100% positive you will keep what you ordered. Apparently they have a NO RETURNS policy which I did not see when I placed my order. Maybe all caps or checking a box that you agree your purchase (at full price; not on sale) is non-refundable should be added to this site - at the very least. I would never have placed my order if I was aware of this policy. I ordered a navy dress with gold embellishments. The dress that arrived was a different shade of navy and the gold accents were much more brassy than pictured on the site. I didn’t even remove the dress from the shipping box bc I immediately knew it wasn’t right for me. I was shocked to hear about the no returns policy as pretty much every place I order from only has onerous policies like this if the item is on sale or deeply discounted. I called the company and after begging and pleading they granted me the privilege of returning the dress with a refund of 85% of the price. Plus I paid for expedited shipping. Lesson learned by me to never buy again from NewYorkDress. Beware !”

Helpful Report

Posted 4 years ago

Hi Sharon, We are so sorry about this. We truly do our best to ensure that every customer knows our return policy before purchasing. We do have a box you must check that says you agree to our return policy at checkout. If the box is not checked, the system does not let you proceed. Please let us know if you have any further questions! Best Regards, The NYD Team

Posted 4 years ago

“I can't believe I can not return a $500 plus dollar dress that does not fit me. I do not think I have ever ordered a dress I could not return!”

Helpful Report

Posted 4 years ago

“This was the worst fitting dress. IT made My schoulders look huge and the gathers in the front of the dress added. I bought tow and wested My time and My money on this tow. Now I cant even wear IT to evnt. My Order # 441841 They are too much bigger From My size...😓😥🥺😓”

Helpful Report

Posted 4 years ago

“I have been your customer for years, since I won the title of Mrs. International in 2009. I used to be able to purchase and either return or get store credit if the dress did not fit. I recently, made a purchase assuming the same policy applies as I have not received any email or notification to the contrary and the shopping cart did not indicate the new "no return" policy either. I felt dumbfounded when I tried to return the dress for a different size and was notified no return was accepted! Now, I am stock with an expensive dress that does not fit! Although, it was a difficult choice, but I decided to stop shopping with you because of that.”

Helpful Report

Posted 4 years ago

“Dress did not look like the picture”

Helpful Report

Posted 4 years ago

“Hello, I was very dissatisfied with purchasing from you. I had to order 3 times and everytime you took the amount and then a few days later would tell me the piece is not available! i had to call internationally and out on hold to finally find a dress that was available. And I finally received the dress after the party had passed. Then the dress arrives with spots!!! This is not ok and it will be my last time ordering from you. Honestly, I would not recommend you to my friends and family. Sorry to be blunt but sometimes negative feedback is helpful for a business to improve itself.”

Helpful Report

Posted 4 years ago

“Do not purchase from this store. Terrible customer service”

Helpful Report

Posted 4 years ago

“The dresses are cheaply made and do not look like the ones listed in the photos! Save your money!”

Helpful Report

Posted 4 years ago

“I ordered I dress , the color I’m the pic was ice blue , the dress was for me as a guest for the wedding of my sister in law. It’s came in Snow White and there is no possibility to return. It was a horror because the wedding was out of the country!!!”

Helpful Report

Posted 4 years ago

“There was no mention as I was making my purchase that all sales are final. If I would have known I would not have ordered knowing I would not be able to return. The item was NOT as pictured and the slit goes all the way up and can see undergarments! It is not wearable! How can you run a business like this?”

Helpful Report

Posted 4 years ago

“Terrible quality, looks like a cheap prom dress”

Helpful Report

Posted 4 years ago

“Your service after purchase is so poor that Iwill not recomend you to my friends why? Because l ordered dresses one month ago And l didn’t receive them yet .my parties already finished and I didn’t receive them on time !!!! What is the use of them now I have to store them untill another occasion”

Helpful Report

Posted 4 years ago

Hello Wafaa, Please contact our customer service team if you have not yet received your order. We would be happy to assist you. You can call 212-594-3600 or email info@newyorkdress.com.

Posted 4 years ago

“Is not look seem in the picture the colour is different , I’m not happy.”

Helpful Report

Posted 4 years ago

Hi Natalia, If you believe your dress is not accurate to the description on our website or it is damaged, please contact our customer service team as we would be happy to assist you!

Posted 4 years ago

“They don’t tell you no returns on the website and when you try to return the dress they don’t accept it. Don’t buy from them”

Helpful Report

Posted 4 years ago

Hello Alfredo, We are very clear about our return policy at the time of checkout and do our best to ensure you are aware of the policy before purchasing. Please let us know if you have any other questions as we would be happy to assist you!

Posted 4 years ago

NewYorkDress is rated 4.3 based on 21,291 reviews