Login
Start Free Trial Are you a business? Click Here

NewYorkDress Reviews

4.3 Rating 21,282 Reviews
83 %
of reviewers recommend NewYorkDress
4.3
Based on 21,282 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sadly the experience was terrible. The dress was too small and they did not let me exchange for one bigger size, even though I got the dress the day before they did not allow the exchange. I waste my money on a dress that does not fit. Never going to order another dress.
Helpful Report
Posted 3 years ago
Hi Cecilia, We apologize for the inconvenience with your order. Upon checking your order, it does not seem you spoke with our customer service team. Please contact our customer service team as we would be happy to assist you the best we can!
Posted 3 years ago
The dress was lovely but unfortunately did not fit properly. When I tried to return it I was told that would not be possible so I am stuck with a $200 dress I will never wear, for that reason I will not order from this website again and inform my friends and family as well. Thank you.
Helpful Report
Posted 3 years ago
Hello Annette, We are so sorry to hear you were not happy with your purchase. Please contact our customer service team again to see if there is anything else we would be able to help you with.
Posted 3 years ago
The dress was well made however the size was way off and New York Dress doesn’t offer exchanges or refunds.
Helpful Report
Posted 3 years ago
Hi Hasnaa, We're sorry to hear you were not happy with your purchase! Please contact our customer service team to see if there is anything we can do to assist you.
Posted 3 years ago
You suck!!
Helpful Report
Posted 3 years ago
Ordered dress and it was not true to size at all. Way too small and should be able to exchange. Not happy and will not recommend to anyone. Not good for business.
Helpful Report
Posted 3 years ago
Would not take a return or offer a store credit for a wrong fit onanistic expensive dress. Go elsewhere.
Helpful Report
Posted 3 years ago
I just received the dress today and I have to say it’s ugly nothing like the photos and the fabric looks and feels cheap. Definitely not worth $207. Very disappointed and I don’t even know what to do since this dress is not returnable.
Helpful Report
Posted 3 years ago
Sandy, we’re sorry to hear you weren’t happy with your NewYorkDress purchase. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!
Posted 3 years ago
I purchased a dress for my daughters Oct. wedding. The dress arrived and was much darker than pictured on the website and was too close to the bridesmaids dresses. I didn't even try the dress on because it just wasn't an option. I called customer service and the only thing they could do was offer a store credit minus a 15% stocking fee. I would have been fine with this but the size and colors available are very limited and was unable to find something. Now I'm stuck with a brand new $220 dress!
Helpful Report
Posted 3 years ago
I purchased a dress that didn’t fit and can’t return it or exchange. I am buying on line so have no idea how it will fit, the quality or the look in person, but I am stuck with dress that I can’t wear. Very unhappy with New York Dress! When I called about exchanging or refund was told their policy was no exchange or refund. $216 for a dress to hang in my closet, so disappointed.
Helpful Report
Posted 3 years ago
New York Dress buries somewhere in the small print that you cannot return dresses you purchased! So after ordering and finding that the dress did not fit, I am stuck with it and having to donate it! $$ down the drain! I find it fascinating that the questions below are about returns.. I could not return it!
Helpful Report
Posted 3 years ago
The dress was too small for its size. I cannot wear it. Then I find out you don’t do exchanges ? This is unheard of in mail order, especially with clothing. I will never deal with your company again and will give you some horrible online reviews.
Helpful Report
Posted 3 years ago
my main complaint with new york dress is that you cannot return item that may not fit
Helpful Report
Posted 3 years ago
It the worst dress I have ever buy
Helpful Report
Posted 3 years ago
Not true to size. And yes I know gowns run differently because I owe so many gowns from different places and I’m always the same size or up a number. With this dress that I purchased I probably need 10 numbers bigger. And horrible quality!!!!
Helpful Report
Posted 3 years ago
I didn’t like it at all and I tried to exchange it but this page doesn’t aloud exchanges or refunds so I won’t buy from new york dress ever again
Helpful Report
Posted 3 years ago
Dress Quality 👎🏻
Helpful Report
Posted 3 years ago
The dress I purchased looks like the photo, but the sizing is way off. I measured and measured again to make sure this would fit my daughter. It is about 2 sizes too small. No wonder the price seemed too good to be true. Their no return policy is there for a reason. I would never trust a site again that doesn't allow returns. Lesson learned.
Helpful Report
Posted 3 years ago
Hello Christine, Please contact our customer service team with this issue! We would be happy to assist you. You can email info@newyorkdress.com or call 212-594-3600 or live chat with us on our website.
Posted 3 years ago
Ugly and duty dress please never buy your dress in this store ...bad costumer service and they don’t accept returns !!!
Helpful Report
Posted 3 years ago
Honestly the worst customer service ever. Called multiple times to see if my dress has shipped and it’s been 3 weeks now. They’re blaming it on FedEx now but I know that’s not the case. They constantly told me they would call me back or email me but never do. I’ve told them I needed my dress by Sept 17th which is next week and i need to see if I need to get it altered. I would honestly never order from this place again.
Helpful Report
Posted 3 years ago
Hello there, We are so sorry your order has been delayed. I assure you we are doing everything in our power to make sure you get your dress on time and do our best to keep you updated. If there is anything else we can do to help in the meantime, please feel free to contact our customer service team. Best Regards, The NYD Team
Posted 3 years ago
I ordered a dress and the beads fell off right when I opened the packages. They were not placed properly.
Helpful Report
Posted 3 years ago
NewYorkDress is rated 4.3 based on 21,282 reviews