NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,291 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 1 out of 3 dresses were properly represented on line. The others were not. You didn’t see the rhinestones in the picture and it’s very prom like and cheep looking in real life. I was promised a credit in the 2 dresses that I returned via FedEx 3 weeks ago. Please refund as promised on the telephone I sent 2 dresses back via FedEx for credit …I have not hear from your company yet ams didn’t receive a credit on my new statement yet”

Helpful Report

Posted 4 years ago

Hello Johanna, it can normally take up to 10 business days for you to see your credit back on your statement. If this time, has been exceeded, please call or email our customer service team with your order number for further assistance.

Posted 4 years ago

“The wost the dress I have order. The material is so cheap . the dress literally started to fall apart. Don't buy from this website. There is a reason why they don't accept refunds because they know how faulty their products are. They responded saying I should call them and they'd help which is a lie. I have tried so many times, they simply don't care. Take my word there's a reason as to why a refund is not accepted by them. Their dresses are horrible. Looking at their bad reviews is literally all true. DONT BUY FROM them. Please. we've learnt our lesson don't be their next victim.”

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Posted 4 years ago

“the dress was available.. Shipping took about a month”

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Posted 4 years ago

“You have to accept a return I am not satisfied with my dresses I want to return them and I will pay for the shipping but you did not accept that I will not order again”

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Posted 4 years ago

“Worst experience ever, not once but twice. Never ordering here again!”

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Posted 4 years ago

“Terrible quality of dresses. Bought twice from here and they’re both really bad quality. They don’t even accept returns. Very disappointed and WASTED so much money on giving them a second chance.”

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Posted 4 years ago

“Many mistake and they made costumers pay for it. Send me the wrong color and when I reject it they took 15% of the original payment to take it back. Until now, I didn't receive my refund. I don't recommend it”

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Posted 4 years ago

“Your agents are not very friendly over the phone. Also, I do not like your new rule on not being able to return a dress for a different size if it doesn't fit. According to your agents you are not not allowing the return of any dress under any circumstances. I have been a long time customer, however because of this, I will no longer be purchasing dresses from you. You should not be this unhelpful, especially when you know that people are ordering online and the dresses may not always fit, even if we follow the size charts to the best of our abilities because each of your designers size differently, and we obviously are not able to try the dresses on since we are ordering online. Your business practices are shooting you in the foot and make not sense, and it proves that you do not care about your customers who are spending their money with you. Until this rule is changed, I will not be a customer with your company.”

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Posted 4 years ago

“Very bad customer service, when I did my order I paid extra for expedite shipping which is 4 days delivery.I placed my order Thursday night and didn’t receive any email for the tracking number. I called on Monday to talk with a customer service that was rude and unhelpful. I had to pay more for overnight shipping because the customer service told me the dress is still by the designer company and once NY dress get it they will notify me. (Which was supposed to happen on Monday that what the customer service girl told me) and I was supposed to get the dress in 2-3 days because I payed more. I waited all day long and still didn’t get any email. I called Tuesday to see why I didn’t receive any emails. to be told that the dress is not available in the warehouse that is near where I live and I have to wait 5-7 business days for the dress to be shipped from the designer to NY dress company !!!!! I paid twice for the expedite shipping just to get the dress on time, yet here I am two days away from my event without a dress !!!”

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Posted 4 years ago

“The “No Return” policy is simply outrageous especially when purchasing a dress that costs $500 plus. I learned a truly valuable lesson by purchasing a dress that looked fabulous on the model on the website but looked like a giant curtain on me. Very disappointed to say the least. Never again. I am completely responsible for this outcome.”

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Posted 4 years ago

“I ordered this dress and it’s horrible! And I cannot return it!!!! I will NEVER order from this company again!!!”

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Posted 4 years ago

“I bought two twice from NYD; the first time, they sent me an email telling me that my size is not available! The second experience was extremely missy. I chose the color from the drop list, completed the payment process, and received a confirmation email informing me that the process is completed. They will prepare the dress for shipment; the email included the color that I did not want. A few days later, when I checked my email, I noticed that they changed the color without notifying me before processing the payment. If they did so, I wouldn't take it. They made me pay 15% of the total amount, and it is entirely unfair.”

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Posted 4 years ago

“Bad experience, I do not recommend this website. They sent me the wrong color and they wanted me to pay 15% for the return. I am still working on my case with them”

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Posted 4 years ago

“The dress is beautiful but it doesn't fit. But I can't return it. It's very disappointing. I wish I could exchanged it. Thank you”

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Posted 4 years ago

“The dress received is not the size I request or the color. I tried contacting customer services, but my experience was not the greatest.”

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Posted 4 years ago

“I purchased a beautiful jumpsuit (size 10) from NewYorkDress last month. The outfit was stunning but the size advertised was grossly deceiving. The jumpsuit was more like a size 16-18. The legs were SO LONG that the excess material when folded under my feet reached my knees. The clasp between the breast was missing (had to be replaced), the zipper did not zip (had to be replaced), and the beautiful jeweled trim around the waist was loose. Because the outfit was not returnable I had to get a seamstress to do what she could to make it wearable. It cost me more than $200 for alterations. I only gave a 1-star review because the material and jumpsuit are really pretty. I'm sure I won't purchase anything else from this company. - - Glenda Marzett”

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Posted 4 years ago

“The color was off - I do not like the fit at all!! I wish I could return it but your company doesn’t allow returns/refunds! I will NEVER purchase from this company again!!!!!”

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Posted 4 years ago

“Definitely not the dress as the photo, very disappointing. I did contact them and said no returns, even if I could exchange it for something else”

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Posted 4 years ago

“I order red dress and i got pink dress :(”

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Posted 4 years ago

“Dress smells like mold. No returns. Sent me a $75 bill to restock dress and give a credit as courtesy. Dress had beading not described in ad and made it too heavy to wear. Disappointed in customer service rep named Nina. Very rude. I feel cheated.”

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Posted 4 years ago

NewYorkDress is rated 4.3 based on 21,291 reviews