Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,143 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“On the up side easy to park, size of airport good to get around. On the down side not as consumer friendly as it used to be before the revamp. Don't like having to walk through all the retail outlets before getting into the main part of the airport.”

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Posted 8 years ago

“I have been asked to respond to the question " Tell us how Newcastle Airport made me happy??" - it did not, its an airport, its a very average airport where the Duty free booze is more expensive than what you can buy in the shops - There's nothing about this airport that is spectacular at all let alone made me happy - its a regional airport - its does a job of work - nothing more nothing less. They spend hundreds of thousands of pounds doing up the Duty Free and nowt of any consequence in regards to the passengers It does its job”

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Posted 8 years ago

“It was ok should be cheaper mind holidays are so high”

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Posted 8 years ago

“The check in desk was efficient as was the parking arrangement for long stay”

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Posted 8 years ago

“Easy to book on line(and correct when i made a mistake) Bus transfer was very quick and efficient with friendly staff”

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Posted 8 years ago

“When arriving for the meet and greet car parking there was limited room to park my car. I had to walk 50 m to the office and when I needed to remember be my luggage was told there were no trolleys and I would need to walk another 50m to get one. Not exactly the yuck meet and greet service described. Whilst away I was made aware of a flight date and time change. I emailed the airport who achknowledged my email. Upon my return my car was nowhere to be seen as they had not been passed the email. I had to wait 15 mins for my car to arrive with a 4year old and 7 month old child in the cold.”

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Posted 8 years ago

“We're a bit disappointed with the airport parking. The last two times we have flown from Newcastle we have prepaid our parking and the machine hasn't worked on the way out so we've had to go into the office and receive a ticket to get out....It defeats the purpose of a quick exit!!”

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Posted 8 years ago

“Found parking space after 10 minutes should have better information were spaces are ?”

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Posted 8 years ago

“Have always been pleased with this facility, however on this occasion there seemed to be some confusion on which areas were open resulting in us driving around areas which were full. On our return our ticket was not accepted at the barrier even though we had prepaid, it meant a visit to the control hut while holding up other traffic. I have always rated very good put afraid you fell short on this occasion.”

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Posted 8 years ago

“Where I flew from to my holiday”

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Posted 8 years ago

“Ease of access, but down side, was time waiting for transport, quite a queue was waiting at bus stop, obviously no transport had been for a while. We ended up walking to terminal.”

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Posted 8 years ago

“Very good shuttle service”

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Posted 8 years ago

“Very badly marked direction wise when you enter parking area”

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Posted 8 years ago

“On the return it made it easy to get the car straight iut of the car parking.Just when you are tired and want to get home”

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Posted 8 years ago

“Parked in the wrong section (poor signage) but was able to exit the main gate anyway.”

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Posted 8 years ago

“it was too expensive”

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Posted 8 years ago

“I could park close to the terminal even though I was in Long Stay. Unfortunately, the number plate recognition system was not working. This normally seems to be the case but on this occasion virtually everybody had to go and have their tickets authorised in order to get out. I dont know why this system is so poor.”

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Posted 8 years ago

“Getting in is OK, finding your way to the exit is another matter! Quite reasonably priced though.”

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Posted 8 years ago

“Been using for years but this year someone bumped car and scraped it and left without leaving details. No camera system there to watch cars to see who.done it won't be using again will use taxi or bus.”

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Posted 8 years ago

“Last time I used the short stay parking it was easy. However this time my ticket would not go in the barrier. I was helped by the person on the end of the phone but can't understand why my ticket was unreadable. Still it won't stop me booking again.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,143 reviews