Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,157 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“I feel that if parking has been paid for in advance ticket should be issued which could be simply scanned to get back out of the barriers instead of having to go into the office to have parking ticket verified. Overall the parking is fine.”

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Posted 10 years ago

“Why are all the car parking spaces near the entry and exit gate are not available ,the last three times we have parked within your park we needed to wait for the bus because to far to walk”

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Posted 10 years ago

“parking could have been easier if there were disabled parking spaces. i had a disabled daughter and mother and 3 suit cases to get onto the bus but getting them to the bus wasnt easy. i have used the off site parking last year and it was so much easier than your on site parking.”

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Posted 10 years ago

“i arrived back in Newcastle after a late flight. The ticket I had did not trigger the release of the barrier when I tried to exit the car park. I had to park up and visit the cabin. The staff there quickly established my identity and provided me with a new ticket. BUT, clarting on at the exit is the last thing you need after a busy day.”

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Posted 10 years ago

“Parked at lot j with 8 friends picked up phone no answer for bus waited 5 or 6 minutes then just walked to the terminal”

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Posted 10 years ago

“Parked at lot j with 8 friends picked up phone no answer for bus waited 5 or 6 minutes then just walked to the terminal”

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Posted 10 years ago

“had to check in 4.oo clock in the morning but i was not told that there would not be any buses parked in bays H so had a bit to walk plus it was blowing a gale coming back was how it should of been smooth please let people know if buses are running so we can drop cases near terminal thank you”

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Posted 10 years ago

“more accurate signage when car parks are full would be helpful.drove around three car parks before finding a vacant space.other than that the vehicle recognition system worked well for exit.”

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Posted 10 years ago

“Fairly long wait for bus to and from car park and at 3 in the morning was no joke!”

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Posted 10 years ago

“(1) Entry signage required a very rapid change of lane, from right to left (from drop-off to car parks). (2) Bays for cars rather narrow.”

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Posted 10 years ago

“My expectations of the meet and greet car parking were not met. The payment of the extra money was not good value. Admittedly it was the nearest car park to the terminal, and someone parked my car in it. We then walked to the terminal. On return no one brought the car to the terminal, we walked to the same car park. True the walking distance is very small, but the extra cost is not justified.”

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Posted 10 years ago

“Although we paid on line etc, we were unable to exit and had to call into office for a further ticket to be printed, this was not hardship to us personally, as it was 1.am the people behind us in the queue seemed to be a bit miffed”

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Posted 10 years ago

“ludicrously expensive as usual - over £30 to leave a car just standing still for just over 24 hours”

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Posted 10 years ago

“Overall, Newcastle Parking works well, with easy online booking, good staff (when you need to speak with them, which isn't often because of the online experience) and easy access to the airport itself. Disappointingly, however, comments from a previous review have clearly fallen on deaf ears. It has galled me every time since then to arrive and see the car parks to my left and my right out of use. In the past six or seven years I think I have parked in each one time apiece only. Even more irritating is to see the two cars parks ahead of me at the roundabout not just empty, but completely out of commission. Last time I mentioned that I was told they were being repaved - is that being repaved with good intentions? Because I sure haven't seen any sign of that in the past couple of years. What gives? It makes no sense to me to make your customers walk further than necessary (by choice I don't take the bus but in any case find its operation intermittent), and it's about time that they were put back into use, to our obvious benefit. David Tremayne”

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Posted 10 years ago

“Parking is fine as close to departures. Expensive for shorter stays & it is difficult to get out at the barriers, I prepay but still have to wait upto 5 minutes plus for somebody to let me out 2 out of 3 times.”

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Posted 10 years ago

“Ticket on last three or four occasions has not worked on exit. Each time I press the button to contact Customer Services when my parking reference is checked the barrier is then lifted. On a couple of occasions the operator has said it is because I have a private plate - surely this is a system error that can be resolved to avoid the inconvenience?”

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Posted 10 years ago

“Good, as a first time user I would help if I had been advised how to use the system. I.e. Drive in. Take the ticket and then present it when going out. Simple but as a first time user of the airport and car park. It would have been less stressful had I known how to work the system.”

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Posted 10 years ago

“AS USUAL WHEN WE GOT TO THE MACHINE ON LEAVING CARPARK THE TICKET DID NOT WORK AND WE HAD TO GO INTO THE OFFICE TO GET THE TICKET CHANGED. THIS IS HAPPENING ALL THE TIME AND MAKES ME WONDER WHAT IS THE POINT OF MACHINES, YOU MIGHT AS WELL PUT A PERSON ON AS YOU HAVE TO GO AND FIND ONE ANYWAY TO GET OUT.”

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Posted 10 years ago

“Bus pickup was fine but still overpriced.”

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Posted 10 years ago

“Arrived and no sign of shuttle buses (saw two parked at customer service building) so walked briskly for 5 mins to airport. Upon return at night I could see many signs for other shuttles but not for long stay and no one in airport could direct me. There was no sign at the pay station to say where the shuttle pick up was. So I walked in the dark and cold. It seems the shuttle comes to the entrance at the international arrivals and they only send bus if they see someone on CCTV waiting there. So, feedback is better signage to shuttle pick up from both ends of airport and if a car drives in to carpark, assume they will want a shuttle and set off please .”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 25,157 reviews