Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,157 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“normal airport rip off prices”

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Posted 10 years ago

“Not a lot of space and expensive for 48 hours”

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Posted 10 years ago

“On return when leaving the car park i inserted the ticket & barrier did not open - had to go to the customer service cabin & ticket had to be validated !!! These things happen but obviously when you have paid in advance & just want to away it does become an inconvenience !!!! Other small point - why is parking area A not in use which is the closest to the airport around the customer service cabin. Obviously not everyone can get into A but it seemed to be a massive waste of space especially at 4.00 am in the morning when you just want to park quickly & close to the terminal building.”

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Posted 10 years ago

“Easy to book; easy to park but dreadful to exit. Have used twice in the last two weeks and despite leaving earlier than time booked to it has said I have exceeded time. Frustration when you are keen to get home”

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Posted 10 years ago

“We use this Parking about 3 times each year and the bus frequency from/to has improved this year. But now I have a problem getting out the car park as the automatic system does not recognise my personal number plate?? Tried to overcharge me on the way out? You must get your computer system sorted out! JS”

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Posted 10 years ago

“I paid extra for flexible booking as due to an illness in my family in China it was always likely that my return date may change. I telephoned your office from Dubai airport so that I may pay by card for the extra day. This was not possible so I returned to your car park with additional hassle whilst heavily jet lagged and without sleep for 24 hrs. I think you have charged me for a service that you could not fullfill”

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Posted 10 years ago

“Poorly marked parking spaces. Close to termninal building.”

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Posted 10 years ago

“Large areas closer to the terminal blocked off for no apparent reason are frustrating”

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Posted 10 years ago

“I guess the parking is ok overall but there are one or two issues - large sections of the car parking area can be blocked off making it difficult to find a space - depending on how far you drove into a parking zone, to get out, you can have a long drive back and forth along all the rows remaining in that block. The 'Exit' is not clearly signposted and there isn't a throughway at each end of a row, only every alternate, opposite end - hence the irritating drive back and forth - especially irritating when you are tired after a long haul flight. On the plus side - the system of paying in advance and number plate recognition at the barrier (albeit with a ticket issued by the machine at the barrier) works well and saves money - the buses are big enough to take nearly everyone waiting at the bus stops - at some airports you have to wait for the little bus to go round again - the buses go round frequently, or at quiet times, if not circulating continuously, will come immediately if you call using the telephone in the bus shelter - the drivers are very friendly - the staff in the office/cabin at the exit are efficient and helpful if you have to pay or sort out a problem. So full marks to staff and buses, the payment system, and entry & exit mechanism, but the design layout of the parking sectors could be improved, as could operation of the overall car park in deciding whether to open or close individual sectors.”

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Posted 10 years ago

“There were good instructions for admission to the car park, but none for leaving. I did not understand that the parking ticket on arrival would identify my car on leaving. I went to car park office, the ticket was tested and I was told it would work on exit. This could have been avoided, if the instructions explained this excellent technological advance.”

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Posted 10 years ago

“Quite expensive unless able to get a good promotional code”

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Posted 10 years ago

“Used the short stay park for the first time. Very convienient a fifty yard walk from the terminal However the exit machine did not recognise my ticket and I was sent back to a pay machine which tried to charge a very large amount for a one week stay On contacting the help desk and giving the car registration nember the computer had no record of my booking. A booking reference number finally got us out of the park So if you have a problem make sure that you have both booking reference and car number to sort out a problem”

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Posted 10 years ago

“Waited for the free bus for 15 minutes then decided to walk.”

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Posted 10 years ago

“Hello, On leaving the car park I got the message that the parking time has elapsed while I was 1 hour within the indicated period. The help via the help line was good”

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Posted 10 years ago

“Not to far to walk to the terminal which is just as well as the shuttle bus does not seem to run that often especially out of season its a pity the empty car parks nearer the entrance do not seem to be in use”

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Posted 10 years ago

“I had a good experience at Newcastle airport (departures and arrivals) however I feel I should mention when walking from the plane to the terminal I slipped on the icy ground and fell. I got up quickly and felt fine however I did actually hurt my lower back quite badly. Please can you ensure some kind of precautions are taken going forward as I feel this to be a real hazard. This won't stop me using the airport as it is the closest one to me but it does make me think how well you prepare for weather and it's effects with regards to passengers safety.”

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Posted 10 years ago

“The car park is quoted as being a few minutes walk from the terminal, it is not, i'm seventy years of age, not unfit and neither is my wife, but the walk, pulling luggage was a daunting prospect in the rain and cold. I will not be using this car park again.”

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Posted 10 years ago

“Easy to book online, entrance to park simple, quick and easy, on exit when we returned our prepaid ticket did not work only to be told by a very rude person that we were not on the list, I gave our name and reg no, there was no apology or anything and the barrier went up. Not very good customer service at all..”

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Posted 10 years ago

“No better or worse than other airport parking. I really object to being ripped off each time I drop someone off at this airport, so to save a couple of quid I try to get visitors to fly to somewhere else. It's cutting off my nose to spite my face, because it costs more in time & fuel, but I hate this kind of money grubbing activity.”

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Posted 10 years ago

“Any chance you can stop or clamp people who park at the end of the parking bays where there is no white lines? It makes getting into and out of the car park difficult. Also there seems to be a lot of empty car parks closer to the terminal. Why is this?”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 25,157 reviews